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Troubleshooting

 en

51

Fault

Cause and troubleshooting

No water is visible in
the drum.

Water is below the visible area.

Not a fault – no action required.

Do not add any extra water to the appliance while it
is operating.

Drum jerks after the
programme starts.

This is caused by an internal motor test.

Not a fault – no action required.

Residual water is
present in the com-
partment  .

Insert in compartment   is blocked.

→ 

"Cleaning the detergent drawer", Page 40

Vibrations and move-
ment of the appliance
whilst spinning.

Appliance is not correctly aligned.

Aligning the appliance

The appliance feet are not fixed.

Secure the appliance feet. Aligning the appliance

Transit bolts have not been removed.

Removing the transit bolts

Heavy foam build-up

Detergent dosage is too high.

Immediate measure: Mix one tablespoon of fabric
softener with 0.5 litres of water and pour the mix-
ture into the left-hand compartment (not for outdoor
clothing, sportswear or items stuffed with down).

Reduce the amount of detergent for the next wash-
ing cycle with the same load.

High spin speed not
reached.

A low spin speed is selected.

The next time you run a wash cycle, set a higher
spin speed.

Unbalance load detection system is using a reduced
spin speed to eliminate an unbalance.

Redistribute the laundry in the drum.

Note: 

Where possible, mix large and small items in

the drum. Different sized items of laundry distribute
themselves better during the spin cycle.

Start the 

Spin 

 programme.

The spin programme
does not start.

Drain pipe or water outlet hose is blocked.

Clean the drain pipe and the water outlet hose.

Drain pipe or water drain hose is caught or jammed.

Ensure that the drain pipe and water drain hose are
not kinked or trapped.

The unbalanced load detection system has interrupted
the spin cycle because the laundry is unevenly distrib-
uted.

Summary of Contents for WAN24261IL

Page 1: ...Register your new device on MyBosch now and get free benefits bosch home com welcome Washing machine WAN24261IL en User manual and installation instructions ...

Page 2: ...r 19 5 3 Controls 19 6 Display 20 7 Buttons 22 8 Programmes 24 9 Accessories 30 10 Before using for the first time 30 10 1 Starting an empty washing cycle 30 11 Laundry 31 11 1 Preparing the laundry 31 11 2 Sorting laundry 32 11 3 Degrees of soiling 32 11 4 Care symbols on the care labels 32 12 Detergents and care products 33 12 1 Detergent recommendation 33 12 2 Detergent dosage 34 13 Basic opera...

Page 3: ...ning the detergent drawer 40 16 4 Descaling 41 16 5 Cleaning the drain pump 42 16 6 Cleaning the water outlet hose at the siphon 44 16 7 Clean the water inlet filters 44 17 Troubleshooting 47 18 Transportation storage and disposal 55 18 1 Removing the appliance 55 18 2 Inserting the transit bolts 55 18 3 Using the appliance again 56 18 4 Disposing of old appliance 56 19 Customer Service 57 19 1 Pr...

Page 4: ...ucts suitable for washing machines In private households and in enclosed spaces in a domestic en vironment Up to an altitude of max 4000 m above sea level 1 3 Restriction on user group This appliance may be used by children aged 8 or over and by people who have reduced physical sensory or mental abilities or inadequate experience and or knowledge provided that they are supervised or have been inst...

Page 5: ...e e g a timer or remote control When the appliance is installed the mains plug of the power cord must be freely accessible If free access is not possible an all pole isolating switch must be installed in the permanent elec trical installation according to the installation regulations When installing the appliance check that the power cable is not trapped or damaged If the insulation of the power c...

Page 6: ...i ances may tip over WARNING Risk of suffocation Children may put packaging material over their heads or wrap themselves up in it and suffocate Keep packaging material away from children Do not let children play with packaging material CAUTION Risk of injury The appliance may vibrate or move when in use Place the appliance on a clean even solid surface Align the appliance using the appliance feet ...

Page 7: ... use the appliance in enclosed spaces Never expose the appliance to intense heat or humidity Do not use steam or high pressure cleaners hoses or sprays to clean the appliance WARNING Risk of harm to health Children can lock themselves in the appliance thereby putting their lives at risk Do not install the appliance behind a door as this may obstruct the appliance door or prevent it from opening Wi...

Page 8: ...he appliance Do not stand on or climb onto the appliance The appliance may tip over if you sit on or lean against the open door Do not sit on or lean against the appliance door Do not place any objects on the appliance door Reaching into the drum while it is still turning may cause hand in juries Wait for the drum to come to a complete stop before reaching inside CAUTION Risk of burns When washing...

Page 9: ...gerous Repairs to the appliance should only be carried out by trained specialist staff Only use genuine spare parts when repairing the appliance If the power cord of this appliance is damaged it must be re placed by the manufacturer the manufacturer s Customer Ser vice or a similarly qualified person in order to prevent any risk An ingress of moisture can cause an electric shock Do not use steam o...

Page 10: ...ting elements such as adapters exten sions valves or similar Ensure that the inner diameter of the water tap is at least 17 mm Make sure that the length of the thread on the connection to the water tap is at least 10 mm If the water pressure is too high or too low the appliance may not be able to operate properly Ensure that the water pressure in the water supply system is at least 100 kPa 1 bar a...

Page 11: ...urer Reduce the washing temperature for lightly and normally soiled laundry a At low temperatures the appliance consumes less energy For light to normal soiling lower temperatures than indicated on the care label are also sufficient Set the maximum spin speed if you want to dry the laundry in a tumble dryer afterwards a The drier the laundry the shorter the programme duration when dry ing which in...

Page 12: ...designed for operation with the appliance may cause material damage and damage to the appli ance Remove these objects along with all supplied accessories from the drum before starting the appliance 1 Remove any packaging and pro tective covers completely from the appliance For the environmentally friendly disposal of the packaging materi als observe the information on the topic of Disposing of pac...

Page 13: ...information in the Safety Page 4 and Preventing material damage Page 10 sections to ensure that you use the appliance safely WARNING Risk of electric shock The appliance contains live parts Touching live parts is dangerous Do not operate the appliance without a cover cap WARNING Risk of injury When using the appliance on a base the appliance may tip over Always secure the feet of the appli ance to...

Page 14: ... a wooden joist floor Place the appli ance on a water resistant wooden board which is screwed tightly to the floor The wooden board should be at least 30 mm thick In a kitchen unit A niche width of 60 cm is re quired Only install the appliance un derneath a continuous worktop that is securely con nected to adja cent cabinets Installation loca tion Requirements On a wall Do not trap the hoses betwe...

Page 15: ...power cord out of the holder 4 Remove the four sleeves 5 Put on the four cover caps 6 Press down on the four cover caps 4 5 Connecting the appliance Connecting the water inlet hose Note Please read the information in the Safety Page 4 and Preventing material damage Page 10 sec tions to ensure that you use the appliance safely ...

Page 16: ...re and may come loose from the installed con nection point Secure the water outlet hose against unintentional loosening Note Observe the draining heights The draining heights are minimum 60 cm maximum 100 cm Drainage into a siphon Secure the con nection point with a 24 40 mm hose clamp Drainage into a washbasin Fix and secure the water outlet using an elbow Page 30 Drainage into a plastic pipe wit...

Page 17: ... against the housing using a WAF 17 wrench In doing so hold the foot tight and do not adjust its height 4 7 Connecting the appliance to the electricity supply Note Please read the information in the Safety Page 4 and Preventing material damage Page 10 sections to ensure that you use the appliance safely 1 Insert the mains plug of the appli ance s power cable in a socket nearby The connection detai...

Page 18: ...r appliance 5 1 Appliance You can find an overview of the parts of your appliance here 1 2 4 6 3 5 7 7 On certain models specific details such as the colour and shape may differ from those pictured 1 Maintenance flap for the drain pump Page 42 2 Door 3 Detergent drawer Page 19 4 Controls Page 19 5 Water outlet hose Page 16 6 Power cord Page 17 7 Transit bolts Page 14 ...

Page 19: ...or main wash Water softener Bleach Stain remover 3 Compartment Fabric softener Liquid starch Waterproofing agent 4 Compartment I Detergent for prewash Hygiene detergent 5 3 Controls You can use the control panel to configure all functions of your appliance and to obtain information about the operating status 2 3 1 1 4 1 Programmes Page 24 2 Programme selector Page 34 3 Display Page 20 4 Buttons ...

Page 20: ...been set and the remaining number of hours is displayed Buttons Page 22 8 kg 1 Recommended load The maximum load capacity for the selec ted programme in kg 1200 Spin speed Set spin speed in rpm Buttons Page 22 0 No final spin only draining Rinse Hold no draining 90 Temperature Set temperature in C Buttons Page 22 cold Start Pause Start cancel or pause Lights up The programme is running and can be ...

Page 21: ...38 Rinse Plus Additional rinse cycle is activated Buttons Page 23 Prewash Prewash is activated Buttons Page 22 SpeedPerfect Short wash activated Buttons Page 22 Eco Energy saving washing activated Buttons Page 22 Door Lights up The door is locked and can not be opened Flashes The door is not closed prop erly Off The door is unlocked and can be opened Tap No water pressure The water pressure is too...

Page 22: ...ted by this Finish in 1 24 hours Set the programme end The programme duration is already in cluded in the set number of hours Once the programme has started the programme duration is displayed Temp C 90 C Adjust the temperature in C Spin 1200 Adjust the spin speed or activate Rinse Hold If is selected the water is not drained at the end of the washing cycle and the spin cycle is deactiv ated The l...

Page 23: ...uttons en 23 Button Selection Description Extra Rinse Activate Deactivate Activate or deactivate an additional rinse cycle Recommended for particularly sensit ive skin or in regions with very soft water ...

Page 24: ...s on the care labels Page 32 Programme Description Max load kg Programme settings Max temperature C Max spin speed rpm 1 Speed Eco Speed Eco Extra Rinse Spin Rinse Hold Prewash Cottons Wash hard wearing items made from cotton linen or blended fab rics 8 90 1200 Easy Care Wash items made from synthetic or blended fabrics 4 60 1200 Mixed Load Wash items made from cotton linen or synthetic or blended...

Page 25: ...rgent that is suitable for delicates or silk Note Wash especially delicate items or items with hooks eyelets or clips in a mesh laundry bag 2 40 800 Wool Hand or machine washable items that are made from wool or contain wool To prevent the laundry from shrink ing the drum moves the items very gently with long pauses Use a detergent that is suitable for wool 2 40 800 Rinse Rinses and then spins the...

Page 26: ...The laundry is not spun 1200 Dark Wash Wash dark coloured and colour in tense items made from cotton or easy care fabric e g jeans Turn laundry inside out before washing Use liquid detergent 4 40 1200 Down Wear Wash pillows duvets or clothing stuffed with down and fillings with synthetic fibres Wash large items separately Use a detergent that is suitable for down or delicates Use sparingly Do not ...

Page 27: ... before you wash them Silent Wash items made from cotton linen or synthetic or blended fab rics Suitable for quiet washing at night The audible signal at the end of the programme is deactivated and a reduced final spin speed set by default 4 60 1200 Power Wash 60 Wash items made from cotton linen or synthetic or blended fab rics Suitable for lightly and normally soiled laundry Optimum washing resu...

Page 28: ...en or blended fab rics Suitable for allergy sufferers and for strict hygiene requirements Note Once the set temperature has been reached it remains con stant throughout the washing pro cess 6 5 60 1200 Shirts Wash non iron shirts and blouses made from cotton linen synthetic or blended fabrics Note Use the Delicates Silk programme to wash shirts and blouses made from silk or delicate fabrics 2 60 8...

Page 29: ...Use a detergent that is suitable for sports items Do not use fabric softener Tip Use the Easy Care pro gramme to wash heavily soiled laundry 2 40 800 Quick 15 30 Wash items made from cotton syn thetic or blended fabrics Short programme for small items of lightly soiled laundry The programme duration is approx 30 minutes If you wish to reduce the pro gramme duration to 15 minutes activate The maxim...

Page 30: ... water inlet hose with a longer hose 2 20 m 00353925 Elbow Secure the water outlet hose in place 00655300 Liquid detergent insert Measure liquid deter gent 00637516 Before using for the first time 10 Before using for the first time Before using for the first time Prepare the appliance for use 10 1 Starting an empty wash ing cycle Your appliance was inspected thor oughly before leaving the factory ...

Page 31: ...ndry 11 Laundry Laundry 11 1 Preparing the laundry Note Please read the information in the Safety Page 4 and Preventing material damage Page 10 sections to ensure that you use the appliance safely ATTENTION Objects remaining in the laundry may damage the laundry and the drum Remove all items from any pock ets in your laundry before using the appliance To protect your appliance and the laundry prep...

Page 32: ...of fabric and fibre to gether Care symbols on the care labels Page 32 Description of the programmes Page 24 Whites Colours Wash new coloured items separately the first time you wash them 11 3 Degrees of soiling Degree of soiling Soiling Examples Light No dirt or stains are vis ible Laundry has absorbed odours Light summer clothing or sports clothing that has been worn for a just a few hours Normal...

Page 33: ... ex pired or are highly congealed Do not use products containing solvents caustic agents or volatile substances e g bleach Use dyes sparingly as salt may damage stainless steel Do not use bleaching agents in the appliance 12 1 Detergent recommendation Detergent Fabrics Pro gramme Temperature Standard detergent with optical brighten ers Heat resistant white fabrics made from cotton or linen Cotton ...

Page 34: ...n dH soft I 0 1 5 0 8 4 medium II 1 5 2 5 8 4 14 hard III over 2 5 over 14 Example of a manufacturer s instructions for detergent These example values refer to a standard load of 4 5 kg Soiling Light Normal Heavy Water hardness Soft medium 40 ml 55 ml 80 ml Water hardness Hard very hard 55 ml 80 ml 105 ml The dosages can be found on the manufacturer s packaging Adjust the dosage to the actual load...

Page 35: ...ease read the information in the Safety Page 4 and Preventing material damage Page 10 sec tions to ensure that you use the appliance safely To prevent creasing take note of the maximum load for the Programmes Page 24 Requirement The laundry is pre pared and sorted Laundry Page 31 1 Open the door Make sure that the drum is empty 2 Load the laundry unfolded into the drum 3 Close the door Ensure that...

Page 36: ... ends set the Ready in time first Press Start Reload a The display shows either the pro gramme duration or the Ready in time a After the programme has ended the display shows End 13 8 Adjusting the Ready in time before the pro gramme starts You can readjust the selected Ready in time before the programme starts 1 Press Start Reload 2 Press Finish in repeatedly until the display indicates the desir...

Page 37: ...he door The appliance door remains locked for safety reasons if the temperature and water levels are high If the temperature is high start the Rinse programme If the water level is high Start the Spin or Drain pro gramme 3 Remove the laundry 13 12 Resuming the pro gramme when the pro gramme status is Rinse Hold 1 Set the Spin or Drain pro gramme 2 Press Start Reload 13 13 Unloading the laundry Not...

Page 38: ...dproof lock Press and hold the two 3 sec buttons for approx 3 seconds a The display shows a The controls are locked a The childproof lock remains active even after the appliance has been switched off 14 2 Deactivating the child proof lock Requirement To deactivate the childproof lock the appliance must be switched on Press and hold the two 3 sec buttons for approx 3 seconds So that the programme c...

Page 39: ...s Below is an overview of the basic settings on your appliance Basic setting Programme position Value Description End signal 2 0 off 1 quiet 2 me dium 3 loud 4 very loud Set the volume of the signal at the end of the programme Button signal 3 0 off 1 quiet 2 me dium 3 loud 4 very loud The volume of the audible signal emitted when the buttons are pressed ...

Page 40: ...move all de tergent residue spray residue or other residues immediately Fresh deposits are easier to re move without leaving any residue Keep the appli ance door and detergent drawer open after use This allows the residual water to dry reducing odours in the ap pliance 16 2 Cleaning the drum If you often wash at a washing tem perature of 40 C and lower or the appliance has not been used for a long...

Page 41: ...nto place 6 Cleaning the opening for the deter gent drawer 7 Push in the detergent drawer 16 4 Descaling If you add detergent correctly you do not need to descale your appliance If you still wish to use descaler follow the manufacturer s instructions for use ATTENTION The use of unsuitable descaling agents e g for coffee machines may damage the appliance For this appliance only use de scaling agen...

Page 42: ...ation in the Safety Page 4 and Preventing material damage Page 10 sections to ensure that you use the appliance safely 1 Turn off the water tap 2 Switch off the appliance 3 Disconnect the appliance s mains plug from the power supply 4 Open the maintenance flap 5 Remove the maintenance flap 6 Slide a sufficiently large receptacle under the opening 7 Take the drain hose out of the holder ...

Page 43: ...ng the drain pump Note Please read the information in the Safety Page 4 and Preventing material damage Page 10 sections to ensure that you use the appliance safely Requirement The drain pump is empty Page 42 1 Since water may remain in the drain pump remove the pump cap carefully 2 Clean the interior the thread on the pump cap and the pump hous ing 3 Make sure that the impeller in the drain pump c...

Page 44: ...ug from the power supply 3 Loosen the hose clamp and care fully remove the water outlet hose Residual water may leak out 4 Clean the water outlet hose and si phon connecting piece 5 Reattach the water outlet hose and secure the connection point using the hose clamp 16 7 Clean the water inlet fil ters Emptying the water inlet hose 1 Turn off the tap 2 Set a programme except for Rinse Spin or Drain ...

Page 45: ... Remove the water inlet hose from the tap 2 Clean the filter with a small brush 3 Connect the water inlet hose and check for leaks Cleaning the filter on the appliance Note Please read the information in the Safety Page 4 and Preventing material damage Page 10 sections to ensure that you use the appliance safely Requirement The water inlet hose is empty Emptying the water inlet hose Page 44 1 Disc...

Page 46: ...en Cleaning and servicing 46 2 Use pliers to remove the filter 3 Clean the filter with a small brush 4 Reinsert the filter 5 Connect the hose and check for leaks 2 1 ...

Page 47: ...e Press any button a The symbol lights up again E 36 10 Drain pipe or water outlet hose is blocked Clean the drain pipe and the water outlet hose Drain pipe or water drain hose is caught or jammed Ensure that the drain pipe and water drain hose are not kinked or trapped Drain pump is blocked Cleaning the drain pump Page 42 The water outlet hose is connected too high Install the water outlet hose a...

Page 48: ...Remove any trapped laundry 3 Close the door 4 Press Start Reload to start the programme flashes Door is not closed 1 Close the door 2 Press Start Reload to start the programme All other error codes Malfunction Call the after sales service Customer Service Page 57 The appliance is not working The mains plug of the power cord is not plugged in Connect the appliance to the power supply The circuit br...

Page 49: ...perature has dropped Cancelling the programme Page 37 Water level is too high Start the Drain programme Power failure Open the door using the emergency release Emergency release Page 55 The water is not drain ing Drain pipe or water outlet hose is blocked Clean the drain pipe and the water outlet hose Drain pipe or water drain hose is caught or jammed Ensure that the drain pipe and water drain hos...

Page 50: ...the water inlet hose is not kinked or jammed The spin cycle runs several times The unbalanced load detection system eliminates an imbalance by repeatedly redistributing the laundry Not a fault no action required Note When loading where possible place large and small items of laundry together in the drum Different sized items of laundry distribute themselves better during the spin cycle The program...

Page 51: ...c softener with 0 5 litres of water and pour the mix ture into the left hand compartment not for outdoor clothing sportswear or items stuffed with down Reduce the amount of detergent for the next wash ing cycle with the same load High spin speed not reached A low spin speed is selected The next time you run a wash cycle set a higher spin speed Unbalance load detection system is using a reduced spi...

Page 52: ...g the drain pump Page 42 Slurping rhythmical suction noise The drain pump is active the detergent solution is pumped out Not a fault normal operating noise Creasing The spin speed is too high The next time you run a wash cycle set a lower spin speed The load is too large The next time you run a wash cycle reduce the amount of laundry being loaded The wrong programme is selected for the type of fab...

Page 53: ...Redistribute the laundry in the drum Note Where possible mix large and small items in the drum Different sized items of laundry distribute themselves better during the spin cycle Start the Spin programme Detergent residue on the damp washing Detergents may contain water insoluble substances that deposit on the laundry Start the Rinse programme Detergent residue on the dry laundry Detergents may co...

Page 54: ...oting Odours have formed in the appliance Humidity and detergent residue may promote the formation of bacteria Cleaning the drum Page 40 If you are not using the appliance leave the door and detergent drawer open so that residual water can evaporate ...

Page 55: ...d disposal Transportation storage and disposal You can find out here how to prepare your appliance for transportation and storage You will also find out how to dispose of old appliances 18 1 Removing the appliance 1 Turn off the tap 2 Emptying the water inlet hose Page 44 3 Switch off the appliance 4 Unplug the appliance s mains plug 5 Drain the remaining detergent solution Cleaning the drain pump...

Page 56: ...truct the ap pliance door or prevent it from opening With redundant appliances unplug the power cord Then cut through the cord and damage the lock on the appliance door beyond repair so that the appliance door will no longer close 1 Unplug the appliance from the mains 2 Cut through the power cord 3 Dispose of the appliance in an en vironmentally friendly manner Information about current disposal m...

Page 57: ... expired Detailed information on the warranty period and terms of warranty in your country is available from our after sales service your retailer or on our website If you contact Customer Service you will require the product number E Nr and the production number FD of your appliance The contact details for Customer Ser vice can be found in the enclosed Customer Service directory or on our website...

Page 58: ...asy Care 40 4 0 0 790 69 0 2 00 Mixed Load 40 4 0 0 630 46 0 1 15 Delicates Silk 30 2 0 0 220 38 0 0 45 Wool 30 2 0 0 190 44 0 0 45 1 values determined according to the valid version of EN60456 2 Programme setting with maximum speed for testing in accordance with the applicable version of EN60456 with cold water 15 C Technical specifications 21 Technical specifica tions Technical specifications Fa...

Page 59: ...Technical specifications en 59 Length of the wa ter inlet hose 150 cm Length of the wa ter outlet hose 150 cm Length of the power cord 160 cm 1 Depending on the appliance spe cifications ...

Page 60: ...vice Free and easy registration also on mobile phones www bosch home com welcome Looking for help You ll find it here Expert advice for your Bosch home appliances help with problems or a repair from Bosch experts Find out everything about the many ways Bosch can support you www bosch home com service Contact data of all countries are listed in the attached service direct ory 9001507268 9001507268 ...

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