Faults and what to do about them.
en
55
Faults and what to do about them.
Faults
Cause/Remedy
Water is leaking from the
machine.
■
Attach the drain hose correctly or replace it.
■
Tighten the screw fitting on the supply hose.
The machine is not filling
with water.
Detergent is not being
dispensed.
■
Have you pressed the
A
button?
■
Is the tap turned on?
■
Could the filter be clogged? Clean the filter.
■
Is the supply hose kinked or trapped?
The door cannot be
opened.
■
The safety function is activated. Stop the programme?
■
Is the
E
childproof lock activated? Deactivate it.
■
Is
$
selected (Rinse Stop = no final spin)?
■
Can the door only be opened by the emergency release?
The programme will not
start.
■
Have you pressed the
A
button or selected
Ready in
ñ
time?
■
Is the door closed?
■
Is the
E
childproof lock activated? Deactivate it.
The drum briefly jerks or
judders after the
programme has started.
Not a fault – the internal motor test may cause the drum to jerk or judder briefly
when the wash programme starts.
The water is not draining.
■
Is
$
selected (Rinse Stop = no final spin)?
■
Clean the drain pump.
■
Clean the drain pipe and/or the drain hose.
Water is not visible in the
drum.
Not a fault – the water is below the visible area.
The spin result is not
satisfactory.
Laundry is wet/too damp.
■
Not a fault – the unbalanced load detection system has interrupted the
spin cycle because the laundry is unevenly distributed.
Distribute small and large items of laundry evenly in the drum.
■
Is the selected speed too low?
The spin cycle runs
several times.
Not a fault – the unbalanced load detection system is adjusting an imbalance.
The programme is taking
longer than usual.
■
Not a fault – the unbalanced load detection system is adjusting an
imbalance by repeatedly distributing the laundry.
■
Not a fault – the foam detection system is active – a rinse cycle has been
switched on.
The length of the
programme changes
during the wash cycle.
Not a fault – the programme sequence is optimised for the specific washing
process. This may change the length of the programme shown in the display
panel.
Residual water in the
care-product
compartment
i
.
■
Not a fault – the effect of the care product is not affected.
■
Clean the insert if necessary.