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After-sales service
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After-sales service
After-sales service
If you cannot rectify a fault yourself,
contact customer services.
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Cover
page
We will always find an appropriate
solution in order to avoid unnecessary
visits by engineers.
Please give customer services the
product number (E no.) and the
production number (FD) of the
appliance.
You can find this information
*depending on the model:
On the inside of the door*/in the
opened service flap* and on the rear of
the appliance.
Trust the expertise of the
manufacturer.
Contact us for assistance. By doing so,
you will ensure that the repairs are
carried out by trained service personnel
using genuine spare parts.
Loud noises, vibrations
and machine "wandering"
during the spin cycle.
■
Is the appliance level? Level the appliance.
■
Are the appliance's feet secured? Secure the appliance's feet.
■
Have the transport locks been removed? Remove the transport locks.
The display panel/
indicator lights do not
work while the appliance
is running.
■
Has there been a power failure?
■
Have the fuses blown/has the circuit breaker tripped? Switch on the circuit
breaker/replace the fuses.
■
If the fault occurs repeatedly, call the after-sales service.
There is detergent
residue on the laundry.
■
Some phosphate-free detergents contain water-insoluble residue.
■
Select
Rinse
or brush the laundry after washing.
In the "Reload" status,
A
flashes very quickly
and a signal sounds.
■
The water level is too high. It is not possible to add laundry. Close the door
immediately, if necessary.
■
Press the
A
button to resume the programme.
If you cannot rectify a fault yourself (after switching the machine off and on again) or a repair is required:
■
Switch off the appliance and pull the mains plug out of the socket.
■
Turn off the tap and call the after-sales service.
Faults
Cause/remedy
E no.
Product number
FD
Production number
(1U
)'
