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After-sales service    

en

67

4

After-sales service

After-sales service

If you cannot rectify a fault yourself, 

contact customer services. 

Cover 

page
We will always find an appropriate 

solution in order to avoid unnecessary 

visits by engineers.
Please give customer services the 

product number (E no.) and the 

production number (FD) of the 

appliance.

You can find this information 

*depending on the model:
On the inside of the door*/in the 

opened service flap* and on the rear of 

the appliance.

Trust the expertise of the 

manufacturer.

Contact us for assistance. By doing so, 

you will ensure that the repairs are 

carried out by trained service personnel 

using genuine spare parts.

E no.

Product number

FD

Production number

(1U

)'

Summary of Contents for WAYH890ES

Page 1: ...en Instruction Manual and Installation Instructions Washing machine WAYH890ES WAYH89XES ...

Page 2: ...perating and installation instructions describe different models any differences will be pointed out at the relevant points in the text Read these operating and installation instructions before switching on the washing machine Display rules Warning This combination of symbol and signal word indicates a possibly dangerous situation Not heeding the warning can cause death or injuries Caution This si...

Page 3: ... 17 Water inlet 18 Water outlet 19 Levelling 20 Electrical connection 20 Before washing for the first time 21 Transportation 22 Y Main points in brief 23 Getting to know the appliance 24 Washing machine 24 Control panel 25 Display panel 26 Z Laundry 28 Prepare the laundry 28 Sorting laundry 28 C Detergent 29 Correct selection of detergent 29 Saving energy and detergent 29 Overview of programmes 30...

Page 4: ...ork manually 52 Connecting to the Home Connect app 53 Switching Wi Fi on and off 54 Resetting your network settings 54 Updating the software 55 About data protection 55 Declaration of Conformity 56 Q Appliance settings 56 H Sensors 57 Automatic load sensing 57 Unbalanced load detection system 57 AquaSensor 57 Load sensor display 57 Dosing recommendation 57 2 Cleaning and maintenance 58 Machine hou...

Page 5: ... outside of the scope of its intended application and is forbidden This appliance is suitable for operation with cold mains water and commercially available detergents and care products must be suitable for use in washing machines This appliance is intended for use up to a maximum height of 4000 metres above sea level Before you switch on the appliance Check that there is no visible damage to the ...

Page 6: ... by persons with a lack of experience or knowledge as long as they are supervised or have received instruction on how to use the appliance safely and they have understood the potential risks of using the appliance Children must not play with this appliance Do not allow children to clean or maintain this appliance unsupervised Keep children under 3 years and pets away from this appliance Do not lea...

Page 7: ... or care products Keep detergents and care products out of the reach of children Installation Warning Risk of electric shock fire material damage damage to the appliance If the appliance is not installed properly this may lead to a dangerous situation Make sure that The mains voltage on your power socket matches the rated voltage specified on the appliance identification plate The connected loads ...

Page 8: ...tion potentially resulting in injury or material damage Place the appliance on a clean even solid surface and using a spirit level to guide you level it with the screw in feet Riskofinjury materialdamage damagetotheappliance If you take hold of any of the appliance s protruding parts e g the appliance door in order to lift or move it these parts may break off and cause injury Do not take hold of a...

Page 9: ...heappliance The use of hoses supplied by other brands to connect to the water supply may result in material damage or damage to the appliance Use the hoses supplied with the appliance or genuine spare part hoses only Materialdamage damagetotheappliance The appliance is secured for transportation by transport locking devices If the transport locking devices are not removed before the appliance is o...

Page 10: ...eight on the appliance door when it is open Riskofinjury If you climb onto the appliance the worktop may break which may result in injury Do not climb onto the appliance Riskofinjury If you reach into the drum while it is still rotating you risk injuring your hands Wait until the drum has stopped rotating Warning Risk of scalding When washing at high temperatures there is a risk of scalding if you...

Page 11: ...teners in accordance with the manufacturers instructions Cleaning Maintenance Warning Danger of death The appliance is powered by electricity There is a risk of electric shock if you come into contact with live components Therefore please note Switch off the appliance Disconnect the appliance from the power supply pull out the plug Never take hold of the mains plug with wet hands When removing the...

Page 12: ...e appliance The use of spare parts and accessories supplied by other brands is dangerous and may result in injury material damage or damage to the appliance For safety reasons use genuine spare parts and accessories only Caution Material damage damage to the appliance Cleaning agents and agents for pretreating laundry e g stain removers prewash sprays etc may cause damage if they come into contact...

Page 13: ... the consumption levels of the different programmes when choosing your programme settings and decide on an energy and water saving programme setting é Energy consumption æ Water consumption Energy saving mode The display panel lighting goes out after a few minutes and the A button flashes Press any button to activate the lighting Energy saving mode is not activated if a programme is running Automa...

Page 14: ...required to connect the water drain hose to a siphon Useful tools Spirit level for aligning Spanner with WAF13 for loosening the transport braces and WAF17 for aligning the appliance feet 3 Mains cable 0 Bag Installation and operating instructions Customer services location directory Warranty Cover caps for openings after the transport braces have been removed Adaptor with sealing washer from 21 m...

Page 15: ...ure To prevent leaks and water damage you must follow the instructions in this section Notes In addition to the safety information listed here the local water and electricity supplier may have special requirements If in doubt have the appliance connected by a specialist Installation surface Note The washing machine be stable so that it does not move around The installation surface must be firm and...

Page 16: ...cks are not removed the drum for example may become damaged when the machine is operated Before using the appliance for the first time make sure that you completely remove all four transport locks Keep the locks in a safe place To prevent transport damage from occurring if the appliance is moved at a later date you must refit the transport locks before transporting the appliance Note Keep the scre...

Page 17: ...re available from specialist dealers customer services Extension for Aqua Stop and cold water supply hose approx 2 50 m order no WM Z2380 WZ 10130 CZ 11350 Z 7070X0 A longer supply hose approx 2 20 m for standard models individual component number for customer services 00353925 PD FP a FP a FP a FP a FP PD FP a FP a FP ...

Page 18: ...ten the screw connections by hand If the screw connections are tightened too much with a tool pliers the thread may become damaged When connecting to a 21 mm tap first fit an adapter with a sealing washer from 21 mm to 26 4 mm supplied depending on the model Optimum water pressure in the supply network At least 100 kPa 1 bar Maximum 1000 kPa 10 bar When the tap is open the water flow rate is at le...

Page 19: ...lip out Caution Damage to the appliance fabrics If the end of the drain hose is immersed in the drained water water may be sucked back into the appliance and may damage the appliance fabrics Make sure that The plug does not block drainage from the washbasin The end of the drain hose is not immersed in the drained water The water drains away quickly enough Note Do not kink the water drain hose or p...

Page 20: ... as this could damage it Never unplug the mains plug during operation Observe the following information and ensure that Notes The mains voltage and voltage indicated on the washing machine rating plate are the same The connected load and fuse required are specified on the rating plate The washing machine is only connected to an alternating current supply via a properly installed earthed socket The...

Page 21: ... protective film from the control panel 4 Plug into the mains 5 Turn on the tap Run the programme without laundry 1 Switch on the appliance 2 Close the door do not load any laundry 3 Set the Drum Clean 90 C programme 4 Open the detergent drawer 5 Pour approx 1 litre of water into compartment v u 6 Pour standard washing powder into compartment v uII Note To prevent foaming only use half of the amou...

Page 22: ...onnect the washing machine from the mains 4 Drain any residual water Page 60 cleaning and maintenance drain pump blocked emergency draining 5 Remove the hoses 6 Empty the dispensers Page 59 Fitting the transportation securing means 1 Remove the covers and keep them in a safe place If required use a screwdriver 2 Insert all four sleeves Clip the mains cable securely in the holders Insert the transp...

Page 23: ...programme e g Easy Care If required change the programme settings of the selected programme and select programme settings options 3 3OHDVH ORDG ODXQGU PD NJ RVDJH DXWRPDWLF öüü Load the drum Observe the maximum load depending on the model on the display panel Start the programme 4 LQLVKHG UHPRYH ZDVKLQJ Programme end To switch off press the button Turn off the tap for models without Aqua Stop ...

Page 24: ...e Gettingtoknowtheappliance Washing machine 6 7 Detergent drawer with illuminated displays for the i DOS dispenser on the drawer handle Page 45 0 Operating display panel 8 Loading door with door handle 9S Open the loading door 9T Close the loading door Service flap ...

Page 25: ...nging the programme default settings Page 36 Temperature Temperatura Spin speed Centrifug Ready in Terminado en em Options Menu Page 27 Page 38 H Display panel for settings and information P A button for Starting a programme Interrupting a programme e g to add items of laundry Page 43 Cancelling a programme X Buttons Basic settings 3 sec Básicos 3 seg for changing the appliance settings e g button...

Page 26: ...on releases the appliance so that the programme can be started remotely via the Home Connect app Remote start remains enabled for 24 hours after it has been activated It is automatically deactivated if you do not start the programme via the Home Connect app during this time If you carry out any operations on the appliance itself such as opening the door or selecting a different programme the remot...

Page 27: ...or example the Rinse Hold option Using the buttons under the two left hand arrows select the option Using the two right hand arrows select the displayed value The selected options are active immediately and are displayed on the display panel Wait or go back to the main menu by pressing the Options Menu button Basic settings 3 sec Básicos 3 seg buttons selected Change the appliance setting e g volu...

Page 28: ... items separately Wash new coloured items separately the first time you wash them Soiling Wash laundry with the same level of soiling together Some examples of soiling levels can be found on Page 29 Light Do not prewash select the TurboPerfect setting if necessary Normal Heavy Load less laundry select a programme with prewash Stains Remove pretreat stains while they are fresh Firstly dab with soap...

Page 29: ...ilk or viscose Programme Delicate Silk cold max 40 C Detergent for woollens Suitable for wool Wool programme cold max 40 C Saving energy and detergent For light and normal soiling you can save energy lower washing temperature and detergent Note When measuring the amount of all detergents additives care products and cleaning agents please always check the manufacturer s instructions and information...

Page 30: ...erfect setting and with a higher temperature as required The TurboPerfect setting is suitable as a short programme for lightly soiled laundry Max 9 kg 5 kg Ž 90 C 0 1600 rpm x T Ï Z p Á Detergent è fabric softener è Cottons Eco ü Algodón Eco Algodão Eco Hard wearing fabrics heat resistant fabrics made of cotton or linen Energy optimised washing by reducing the temperature while achieving a compara...

Page 31: ...ses in the programme during which the items rest in the water Notes Wool is of animal origin e g angora alpaca llama sheep Use a detergent that is suitable for machine washing wool Max 2 kg Ž 40 C 0 800 rpm Á Detergent fabric softener è Allergy Antialergias Hard wearing fabrics made of cotton or linen Note Particularly suitable for strict hygiene requirements or particularly sensitive skin thanks ...

Page 32: ... correct dosage to compartment II in accordance with the manufacturer s instructions Laundry must not be treated with fabric softener Before washing clean the detergent drawer thoroughly manual compartment to remove fabric softener residue Max 2 kg Ž 40 C 0 800 rpm x Ï Z Á Detergent fabric softener Night Wash Nocturno S Especially quiet programme for washing during the night suitable for cotton li...

Page 33: ...equire a pre wash cycle press the button to deactivate the function Max 3 5 kg Ž 40 C 0 800 rpm x T Ï Z Á Detergent è fabric softener è Drum Clean Limpeza tambor Programme for cleaning and caring for the drum and the outer tub e g before running the first wash cycle if washing frequently at a low temperature 40 C or lower or if an odour has developed after a prolonged period of non use The Drum Cl...

Page 34: ...ng agent max 170 ml to compartment v u 5 Press the A button After treat the laundry in accordance with the manufacturer s instructions Notes Use a special detergent suitable for machine washing and dose in accordance with the manufacturer s instructions Laundry must not be treated with fabric softener Before washing clean the detergent drawer thoroughly manual compartment to remove fabric softener...

Page 35: ...e of fabric are automatically detected and the washing sequence and intelligent dosing are adjusted accordingly Max 6 kg 40 C 1400 rpm x Á Detergent è fabric softener è Automatic soft Auto delicado Gentler treatment of the laundry The degree of soiling and the type of fabric are automatically detected and the washing sequence and intelligent dosing are adjusted accordingly Max 3 5 kg 30 C 1000 rpm...

Page 36: ...amme that has been selected Setting 0 No spin cycles the water is only drained The laundry stays wet inside the drum e g for items that should not be spun Ready in Terminado en em The programme duration is shown after selecting the programme Before starting the programme you can preselect the programme end in hourly increments h hour up to a maximum of 24 hours After starting the programme the sel...

Page 37: ...for lightly soiled laundry i DOS iIw Fabric softener dosage for a medium level of softness i DOS w for detergent Dosage strengths You can change the settings for automatic detergent dosage before the programme starts You can find information on degrees of soiling on Page 29 i DOS i for fabric softener Dosage strengths Depending on what stage the programme is in you can change the settings for auto...

Page 38: ...ceed the maximum load Overview of programmes Page 30 EcoPerfect Energy optimised washing by reducing the temperature while achieving a washing result that is consistent with the selected programme without the EcoPerfect setting Prewash T Settings that can be selected on off For heavily soiled laundry Notes If intelligent dosage is selected the detergent will be dispensed automatically for the prew...

Page 39: ...s follows 1 Select i DOS or dose detergent in the v u manual compartment in accordance with the manufacturer s instructions 2 Select the Cottons 30 C programme and the A button 3 Press the A button after approx 10 minutes The laundry remains in the soaking solution 4 Leave the laundry to soak for as long as required then either press the A button again to continue the programme or change the progr...

Page 40: ...d in the best possible way The treatment of two stains explained in the following example Blood Blood is first dissolved in cold water then the selected wash programme starts Egg Egg particles are removed by soaking in the lukewarm water bath selecting a wash cycle with a high water level and running additional rinse cycles Following intensive research we have developed comparable solutions for ot...

Page 41: ...ndry Page 42 or change the programme default settings and or select additional settings Change the programme default settings You can use or change the default settings for each washing cycle To do this repeatedly press the corresponding button until the required setting is displayed Page 36 Note Pressing and holding the buttons automatically runs through the set values The settings are activated ...

Page 42: ...Measure and add detergent and care products For the majority of programmes on your washing machine detergent and fabric softener are dosed automatically it is a factory setting for these programmes and can be changed Page 30 In addition to intelligent dosing you can manually add cleaning aids e g softener bleach or stain remover to compartment v u if necessary Page 49 For programmes without intell...

Page 43: ...n the childproof lock is activated EChildproof lock activated appears in the display panel Notes The childproof lock can be activated regardless of the appliance s status The childproof lock remains active even once the washing machine has been switched off Before selecting the next programme deactivate the childproof lock If the appliance is switched off while the programme is running and childpr...

Page 44: ...pears on the display panel The A button indicator lamp is off Removing laundry switching off the appliance 1 Open the loading door and remove the laundry Follow the information on the display panel 2 Press the button The appliance is switched off 3 Turn off the tap Note Not required for AquaStop models Notes Do not leave any items of laundry in the drum They may shrink in the next wash or discolou...

Page 45: ...and i ß in the detergent drawer are used for this purpose You can choose whether you would like to use one liquid detergent and one fabric softener or two liquid detergents Dispenser selection Page 56 Depending on the programme selection and settings the optimum amounts of detergent fabric softener are dosed via the i DOS dispenser Dispenser ß 1 3 l for liquid detergent 0 Dispenser i ß 0 5 l for f...

Page 46: ...bleach Do not mix detergent and fabric softener Do not use products that have expired or are highly congealed To prevent drying out do not leave the dispenser lids open for a long period of time Filling the dispensers The dispensers in the detergent drawer are marked using corresponding dispenser covers ß Standard universal detergent i ß Fabric softener 1 Open the detergent drawer 2 Open the dispe...

Page 47: ...y soiled laundry for detergent w and to medium medium level of softness for fabric softener i It can be changed for each programme Page 37 In addition to intelligent dosing cleaning aids e g stain remover can be added manually to compartment v u if necessary Page 49 Note Depending on the programme the selection on off as well as the relevant dosage strength that has been selected for i DOS iIw and...

Page 48: ...tes Reduce the basic dosage if using a very concentrated detergent If large amounts of foam are repeatedly created during washing please check your basic dosage and dosage quantity settings Certain types of liquid detergent can also create excessive amounts of foam If your basic dosage and dosage quantity settings are correct we advise you to use a different detergent Changing the basic dosages Ap...

Page 49: ...to contact with detergent care products If swallowed accidentally seek medical advice Caution Damage to the appliance Cleaning agents and agents for pretreating laundry e g stain removers prewash sprays etc may cause damage if they come into contact with the surfaces of the washing machine Do not allow these agents to come into contact with the surfaces of the washing machine If necessary immediat...

Page 50: ...iance automatically or manually to your home Wi Fi network you only need to do this the first time and then connect your mobile device to your appliance via the Home Connect app You can find information about the app on our Home Connect website www home connect com Notes Please observe the safety precautions in this instruction manual and make sure that these are complied with even when operating ...

Page 51: ... right hand arrow buttons to select Connect The appliance will now try to connect to your home network 4 Activate the WPS function on your home network router within the next two minutes If the appliance has successfully connected to the home network Connected è appears in the display panel 5 You can exit the Home Connect settings by selecting the Remote Start button Note If you were not able to e...

Page 52: ...phone or tablet PC 6 Connect your smartphone or tablet PC to the HomeConnect Wi Fi network and enter the Wi Fi password key HomeConnect Note The connection process may take up to 60 seconds 7 Once you have connected successfully open the Home Connect app on your smartphone or tablet PC 8 In the Home Connect app enter the name SSID and password key for your home network and then select Transfer to ...

Page 53: ...HomeConnect network you will need to connect it to your home network first 7 If your appliance is not shown automatically select Appliance search and then Connect an appliance in the Home Connect app 8 Carry out the last steps in the Home Connect app to connect your appliance 9 Use the right hand arrow button to select Continue on the appliance If the appliance has connected successfully App s con...

Page 54: ...You can clear the network settings and break the connection to your smartphone or tablet PC by resetting the network settings 1 Switch the appliance on 2 Press and hold the Remote Start button for more than three seconds Aut network log in appears in the display panel 3 Use either of the left hand arrow buttons to select Network settings 4 Use either of the right hand arrow buttons to select Reset...

Page 55: ... software update is available Not available appears in the display panel The Home Connect software is completely up to date About data protection When your appliance is connected for the first time to a WLAN network which is connected to the Internet your appliance transmits the following categories of data to the Home Connect server initial registration Unique appliance identification consisting ...

Page 56: ...ally switches off after minutes 0 kWh energy consumption to switch on press the main switch button Note If you have Wi Fi switched on the automatic switch off is set to Never Language Deutsch English Change the displayed language Info Drum cleaning on off This instruction reminds you to run a drum cleaning programme Dispenser content i DOS iIw Contents Fabric softener detergent Select change the d...

Page 57: ...cle the AquaSensor checks the degree of turbidity turbidity is caused by dirt and detergent residue of the rinsing water The duration and the number of rinse cycles depend on the turbidity of the water Load sensor display The load sensor detects the load level in the washing machine when the door is open This is indicated by the bar filling on the display panel Note In order for the load sensor to...

Page 58: ...ns Notes Ensure the room in which the washing machine is set up is well ventilated Leave the door and detergent dispenser tray open slightly when the washing machine is not in use Occasionally run a wash using the Cottons 60 C programme and powder detergent Machine housing control panel Wipe the housing and the control panel with a soft damp cloth Remove the detergent residue immediately Do not cl...

Page 59: ...g plugs and empty the contents into a suitable container d Then push the sealing plugs back in completely 2 Cleaning the dispensers detergent drawer The detergent drawer can be removed completely to allow you to clean to dispensers after you have emptied them a Empty the dispensers before removing the drawer Note Only put the drawer handle back on after you have finished cleaning b Pull out the dr...

Page 60: ... Warning Risk of scalding When you wash at high temperatures the water gets very hot If you come into contact with the hot water you may be scalded Allow the water to cool down 1 Turn off the water tap so that no more water can flow in and has to be drained via the drain pump 2 Switch off the appliance Pull out the mains plug 3 Open and remove the service flap 4 Take the drain hose out of the reta...

Page 61: ...attach the drain hose and secure the connection point using the hose clamp Filter in the water supply blocked First reduce the water pressure in the supply hose 1 Turn off the tap 2 Select any programme except Rinse Spin Empty 3 Press the A button Allow the programme to run for approximately 40 seconds 4 Press the button The appliance is switched off 5 Pull out the mains plug Then clean the filter...

Page 62: ...isk of scalding if you come into contact with hot water and laundry If possible leave it to cool down first Warning Risk of injury You may injure your hands if you reach into the drum while it is turning Do not reach into the drum when it is turning Wait until the drum has stopped turning Caution Water damage Any escaping water may cause water damage Do not open the door if water can be seen throu...

Page 63: ...e caught Open and close the door again and press the A button If necessary push the door closed or remove some laundry and then push it closed again If necessary switch the appliance off and on again set the programme and make your individual settings start the programme Turn on the tap Turn the tap on fully Supply hose kinked trapped The water pressure is too low Clean the filter Page 61 Clean th...

Page 64: ...Faults Cause remedy Water is leaking from the machine Attach the drain hose correctly or replace it Tighten the threaded joint on the supply hose The appliance is not filling with water Have you pressed the A button Is the tap turned on Could the filter be clogged Clean the filter Is the supply hose kinked or trapped The dispenser is empty and the fill level indicator is not flashing Is the drawer...

Page 65: ...hed on The length of the programme changes during the wash cycle Not a fault the programme sequence is optimised for the specific washing process This may change the length of the programme shown on the display panel Residual water in the care product compartment Not a fault the effectiveness of the care product is not affected Clean the insert if necessary Page 42 Odours in the washing machine Ru...

Page 66: ...he circuit breaker tripped Switch on the circuit breaker replace the fuses If the fault occurs repeatedly call the after sales service There is detergent residue on the laundry Some phosphate free detergents contain water insoluble residue Select Rinse or brush the laundry after washing In the Reload status A flashes very quickly and a signal sounds The water level is too high It is not possible t...

Page 67: ...ustomer services the product number E no and the production number FD of the appliance You can find this information depending on the model On the inside of the door in the opened service flap and on the rear of the appliance Trust the expertise of the manufacturer Contact us for assistance By doing so you will ensure that the repairs are carried out by trained service personnel using genuine spar...

Page 68: ...kWh 45 l 1 h Delicates Silk 30 C 2 kg 0 19 kWh 37 l _ h Wool 30 C 2 kg 0 19 kWh 41 l _ h Programme Approximate information on the residual moisture WAYH2 WAYH8 WAYH4 WAYH0 Max 1600 rpm Max 1400 rpm Max 1200 rpm Max 1000 rpm Cottons 44 48 53 62 Easy Care 40 40 40 40 Delicates Silk 30 30 30 30 Wool 45 45 45 45 Observed values may deviate from the indicated values due to influence of water pressure h...

Page 69: ...Programme temperature Load Approximate programme duration Cottons Eco ü ú 9 kg 4 _ h Cottons Eco ü ú 4 5 kg 4 h Cottons Eco ü û 4 5 kg 4 h Programme setting at maximum speed for testing and energy labelling in accordance with Directive 2010 30 EU with cold water 15 C The stated programme temperature is based on the temperature indicated on the care label in the laundry items The actual washing tem...

Page 70: ...g depending on the model Mains connection Mains voltage 220 240 V 50 Hz Nominal current 10 A Nominal power 1900 2300 W Water pressure 100 1000 kPa 1 10 bar Power consumption when switched off 0 12 W Power consumption when it is left on 0 43 W Power consumption when networked Wi Fi in standby mode duration 4 5 W 15 Min ...

Page 71: ...s valid for the service life of the appliance 3 It is a prerequisite of all warranty claims that the appliance with Aqua Stop must have been installed and connected correctly in accordance with our instructions this also includes a correctly fitted Aqua Stop extension genuine accessories Our warranty does not cover defective feed lines or fittings leading to the Aqua Stop connection at the tap 4 A...

Page 72: ...001178046 9602 You can find the contact information for all countries in the attached after sales service directory 7 Advice and repair order in the event of faults GB 0344 892 8979 Calls charged at local or mobile rate IE 01450 2655 0 03 per minute at peak Off peak 0 0088 per minute ...

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