Faults and what to do about them
en
51
The programme will not
start.
■
Have you touched the
A
(Start/Reload)
button or selected
ñ
(Finish
in)
time?
■
Is the door closed?
■
Childproof lock activated? Deactivate childproof lock.
■
Shop mode activated? If the display shows
àœ©˜
for 5 s after you have
switched on or off the appliance, the appliance is in shop mode. Turn off
the shop mode as follows:
1.
Switch the appliance off and on again.
2.
Wait for the display message
àœ©˜
to disappear.
3.
Touch and hold
A
for at least 5 s.
The appliance will automatically switch off. You can use the appliance now as
usual.
The programme has
started and the drum is
rotating, but the drum is
not filling with water.
Not a fault – Some programme specifically detect and weigh the load after the
program has started in order to calculate the optimum amount of water for
washing. The drum will then start filling with water.
The water is not draining.
■
Drain pipe or water drain hose is blocked. Clean the drain pipe and the
water drain hose.
■
Drain pipe or water drain hose is caught or jammed. Ensure that the drain
pipe and the water drain hose are not kinked or trapped.
■
The drain pump is blocked.
"Drain pump is blocked" on page 46
■
The drain hose at the siphon is blocked.
"The drain hose at the siphon is blocked" on page 47
■
- - - is activated (depending on the module). Continue the programme by
selecting
Spin
or
Drain
and pressing
A
(Start/Reload)
■
The water drain hose is connected too high. Install the water drain hose at
a maximum height of 1 meter.
"Hose and cable lengths" on page 16
Water is not visible in the
drum.
Not a fault – the water is below the visible area.
The spin result is not sat-
isfactory.
Laundry wet/too damp.
■
Not a fault – the unbalanced load detection system has interrupted the
spin cycle because the laundry is unevenly distributed. Distribute small and
large items of laundry evenly in the drum.
■
Is
p
(Easy iron)
additional programme setting selected (depending on
the model)?
■
Is
Á
(Silent)
additional programme setting or
Silent
programme selected
(depending on the model)?
■
Is the selected spin speed too low?
The spin cycle runs sev-
eral times.
Not a fault – the unbalanced load detection system is adjusting an imbalance.
Residual water in the dis-
penser for care product.
■
Not a fault – effect of the care product not impaired.
■
If required, remove the insert. Clean the detergent drawer and re-insert it.
Compartment
M
is not
rinsed out completely.
Remove the insert. Clean the detergent drawer and reinsert it.
Faults
Cause/Remedy
