4 DIAGNOSTICS
4.1 Malfunctions
Fault
Cause
Fault correction
Advise customer
Door cannot be opened
Appliance not switched on
Switch on appliance – magnetic
lock opens
Temperature higher 60 °C (3)
NTC defective
Advise customer
Replace NTC
Water level too high (level?) (3)
Water level sensor defective
Advise customer
Replace water level sensor
Speed too high
Tachogenerator signals speed of
the drum over 60 1/min
Advise customer.
Replace motor
Door lock defective
Check door lock, if required replace
No spin cycle
No draining – pump or drainage
hose blocked
Clean pump and drainage hose
No draining – pump defective
Replace pump
Drive belt worn
Attach drive belt and check motor
belt pulley attachment and
alignment of the appliance
Drive belt torn
Attach drive belt and check motor
belt pulley attachment
Fluff formation after drying in the
door area
During the drying cycle more or
less fluff occurs depending on the
type of washing
Advise customer
Fluff formation normal depending
on type of washing.
If required, clean door and frame
before removing the washing.
Possibly use fluff clean programme
more frequently.
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