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Troubleshooting

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45

18 Troubleshooting

You can rectify minor faults on your appliance yourself. Read the troubleshoot-
ing information before contacting after-sales service. This will avoid unneces-
sary costs.

WARNING

Risk of electric shock!

Incorrect repairs are dangerous.

Repairs to the appliance should only be carried out by trained specialist
staff.

Only use genuine spare parts when repairing the appliance.

If the power cord of this appliance is damaged, it must be replaced by the
manufacturer, the manufacturer's Customer Service or a similarly qualified
person in order to prevent any risk.

Fault

Cause and troubleshooting

"Hot" and the drum ro-
tates.

Cooling process active.

1.

Not a fault.

2.

Do not change the programme during the cooling
process.

Note: 

The cooling process takes up to 10 minutes.

You can continue to operate the appliance.

Humming noise.

Compressor active.

Not a fault – normal operating noise.

The display goes out
and 

⁠ 

Start/Reload

flashes.

Energy-saving mode is active

Press any button.

a

The symbol lights up again.

"CrE"

After a period of operation, the appliance automatic-
ally recommends that you run the basic appliance
care programme.

→ 

"Running the basic appliance care programme

on the appliance", Page 37

The crease-removal
function takes too
long.

A low ambient temperature extends the duration of the
crease-removal function.

Not a fault – no action required.

Fluff filter is soiled.

→ 

"Cleaning the fluff filter", Page 30

The appliance is not
working.

The mains plug of the power cord is not plugged in.

Connect the appliance to the power supply.

The circuit breaker in the fuse box has tripped.

Check the circuit breaker in the fuse box.

Summary of Contents for WQG24590BY

Page 1: ...Register your new device on MyBosch now and get free benefits bosch home com welcome Tumble dryer WQG24590BY en User manual and installation instructions ...

Page 2: ...iance 17 5 2 Control panel 18 6 Display 19 7 Buttons 22 8 Dryness level 25 8 1 Changing the dryness level 25 8 2 Adjusting the dryness level 25 9 Programmes 26 9 1 Automatic programmes 26 9 2 Timed programmes 27 10 Accessories 28 11 Laundry 29 11 1 Preparing the laundry 29 12 Basic operation 29 12 1 Switching on the appliance 29 12 2 Setting a programme 29 12 3 Loading laundry 29 12 4 Starting the...

Page 3: ... programme 39 16 6 Running the intensive appli ance care programme 39 16 7 Ending the intensive appli ance care programme 41 17 Cleaning and servicing 42 17 1 Tips on cleaning and care 42 17 2 Water tank filter 42 17 3 Moisture sensor 42 17 4 Condensation container fil ter 43 18 Troubleshooting 45 19 Transportation storage and disposal 50 19 1 Preparing the appliance for transportation 50 19 2 Dis...

Page 4: ...ds and in enclosed spaces in a domestic en vironment Up to an altitude of max 4000 m above sea level 1 3 Restriction on user group This appliance may be used by children aged 8 or over and by people who have reduced physical sensory or mental abilities or inadequate experience and or knowledge provided that they are supervised or have been instructed on how to use the appliance safely and have und...

Page 5: ... Never connect the appliance to a circuit that is regularly switched on and off by the energy supplier When the appliance is installed the mains plug of the power cord must be freely accessible If free access is not possible an all pole isolating switch must be installed in the permanent elec trical installation according to the installation regulations When installing the appliance check that the...

Page 6: ...different manufacturers and with varying depths and widths in a washer dryer stack Do not install a washer dryer stack on a platform the appli ances may tip over WARNING Risk of suffocation Children may put packaging material over their heads or wrap themselves up in it and suffocate Keep packaging material away from children Do not let children play with packaging material CAUTION Risk of injury ...

Page 7: ...ress of moisture can cause an electric shock Only use the appliance in enclosed spaces Never expose the appliance to intense heat or humidity Do not use steam or high pressure cleaners hoses or sprays to clean the appliance WARNING Risk of harm to health Children can lock themselves in the appliance thereby putting their lives at risk Do not install the appliance behind a door as this may obstruct...

Page 8: ...t R290 in this appliance is environmentally friendly yet combustible and may ignite if it comes into contact with open flames or ignition sources Keep naked flames and ignition sources away from the appli ance WARNING Risk of explosion If there is any residual material left in the fluff filter this may ignite during the drying process Clean the fluff filter regularly Highly flammable objects such ...

Page 9: ... you sit on or lean against the open door Do not sit on or lean against the appliance door Do not place any objects on the appliance door Reaching into the drum while it is still turning may cause hand in juries Wait for the drum to come to a complete stop before reaching inside 1 6 Safe cleaning and maintenance Take note of the safety instructions when cleaning and performing maintenance work on ...

Page 10: ...pliance WARNING Risk of injury The use of non original spare parts and non original accessories is dangerous Only use the manufacturer s original spare parts and original ac cessories WARNING Risk of poisoning Poisonous fumes may be given off if you use cleaning agents that contain solvents Do not use cleaning agents that contain solvents ...

Page 11: ...bber may deform or melt during the drying process Do not dry laundry that contains foam or foam rubber Unsuitable cleaning products may damage the surfaces of the appli ance Do not use harsh or abrasive de tergents Do not use cleaning products with a high alcohol content Do not use hard scouring pads or cleaning sponges Clean the appliance with nothing but water and a soft damp cloth Remove all de...

Page 12: ...appli ance Remove these objects along with all supplied accessories from the drum before starting the appliance 1 Remove any packaging and pro tective covers completely from the appliance Disposing of packaging Page 11 2 Check the appliance for visible damage 3 Open the appliance door Basic operation Page 29 4 Remove any accessories from the drum 5 Close the appliance door 4 2 Scope of delivery Af...

Page 13: ...nce Immediately after transporting the appliance leave it to rest for two hours before putting it into opera tion Installation loca tion Requirements On the floor Place the appli ance on a clean level and firm surface Align the appli ance Page 16 Installation loca tion Requirements In a washer dryer stack Only use the ori ginal connection set from the dryer manufac turer when set ting up this appl...

Page 14: ...e ATTENTION When operating the appliance without the water drain hose being connected properly liquid may leak out of the connecting piece Before operating the appliance connect the water drain hose prop erly to the connecting piece Requirements The appliance and the accessory have been unpacked Unpacking the appliance Page 12 The appliance is installed at the in stallation location Requirements f...

Page 15: ... collect condensation in the condensation container again e g if you change where the appliance is located carry out these steps in re verse order Water outlet connection types ATTENTION In the event of a blocked or covered outlet accumulated wastewater can flow back into the appliance Before operating the appliance en sure that the wastewater drains away quickly and eliminate any blockages Draina...

Page 16: ...ose fully through the and secure it using fixing material Secure the elbow to the gully 4 5 Aligning the appliance In order to reduce vibrations and noises align the appliance correctly To align the appliance turn the ap pliance feet Check that the appli ance is level using a spirit level All appliance feet must stand firmly on the ground 4 6 Connecting the appliance to the electricity supply 1 In...

Page 17: ...ppliance 5 1 Appliance You can find an overview of the parts of your appliance here 1 2 3 4 5 On certain models specific details such as the colour and shape may differ from those pictured 1 Air inlet 2 Fluff filter Page 30 3 Door 4 Condensation container Page 32 5 Control panel Page 18 ...

Page 18: ... 18 5 2 Control panel You can use the control panel to configure all functions of your appliance and to obtain information about the operating status 2 3 1 1 4 4 1 Programmes Page 26 2 Programme selector Page 29 3 Display Page 19 4 Buttons Page 22 ...

Page 19: ... is set Timed programmes Page 27 9 0 kg1 Recommended load The maximum load capacity for the selec ted programme in kg 0 45 1 Ready in time Buttons Page 24 Childproof lock lights up The childproof lock is activ ated flashes The childproof lock is activated and the appliance has been operated Deactivating the childproof lock Page 33 Start Reload Start Pause Start cancel or pause Lights up The progra...

Page 20: ... is activated for delicate fab rics Buttons Page 23 4 5 kg Half Load Half load Half load is activated Buttons Page 24 Quiet drying Quiet drying with no audible signals is ac tivated Buttons Page 24 Condensation container Empty the condensation container Page 32 Insert the condensation container Page 33 Fluff filter Clean the fluff filter Page 30 CrE Basic appliance care programme Run the basic app...

Page 21: ... Note Do not remove the condensation container and do not interrupt the pro gramme Drying Programme status Dryness level Iron Dry Programme status Dryness level Cupboard Dry Programme status Anti crease Programme status Crease removal function Programme status Start Reload Pause Programme status End End of pro gramme Programme status 1 Example ...

Page 22: ... to prevent unwanted or accidental operation If the childproof lock is activated and the appli ance has been switched off the childproof lock remains activated Childproof lock Page 33 Cupboard Dry Plus Cupboard Dry Plus 1 2 3 Selecting Cupboard Dry Plus activates the dryness level The dryness level defines how damp or dry the laundry is after the programme ends Dryness level Page 25 The dryness le...

Page 23: ...yness level The dryness level defines how damp or dry the laundry is after the programme ends Dryness level Page 25 The dryness level can be adjusted by select ing 1 2 or 3 Adjusting the dry ness level Page 25 Less Ironing Activate Deactivate Activate or deactivate the crease reduction func tion Once the programme has ended the drum moves the laundry at regular intervals for 60 minutes to prevent ...

Page 24: ...uded in the set num ber of hours Once the programme has started the pro gramme duration is displayed Set the programme duration for timed pro grammes Timed pro grammes Page 27 Activate Deactivate Activate or deactivate the audible signal after the programme ends Half Load Activate Deactivate Dry individual items of laundry or small loads of laundry ...

Page 25: ...g it up 8 1 Changing the dryness level For some automatic programmes you can change the dryness level so that your laundry will be drier or more damp 1 Set an automatic programme Automatic programmes Page 26 a The display shows the specified dryness level 2 Press Cupboard Dry Cup board Dry Plus or Iron Dry a The display shows Cup board Dry Cupboard Dry Plus or Iron Dry 8 2 Adjusting the dryness le...

Page 26: ...l information about programme selection Programme Description Max load kg Cottons Dry hard wearing heat resistant fabrics made of cotton or linen 9 0 Cottons Eco Dry hard wearing heat resistant fabrics made of cotton or linen Energy saving programme 9 0 Easy Care Dry items made of synthetic materials or blended fabrics 3 5 Mix Dry items made of cotton and synthetics 3 0 Duvet Dry clothing pillows ...

Page 27: ...mme duration The programme ends once this time has elapsed even if the laundry is still not dry for example Timed programmes are suitable for drying individual items of laundry or thin fabrics Tip The laundry s care labels provide you with additional information about pro gramme selection Timed program Description Max load kg 5 Shirts Reduce creasing and air borne odours on shirts and blouses that...

Page 28: ...rer WTZ27410 Connection kit with pull out worktop To save space stack the appliance on a suitable washing machine of the same width and depth and that is from the same manufacturer The pull out worktop makes it easier to load and unload the appli ance WTZ27400 Y distributor Connect the water drain hose of an additional ap pliance to the same si phon outlet 15000490 Appliance care product Spare par...

Page 29: ...te items of laundry and shake them out or observe the programme description Spin the laundry before drying operation 12 Basic operation operation Note You can find further information in the digital instruction manual by scanning the QR code in the table of contents or on www bosch home com 12 1 Switching on the appli ance Requirement The appliance has been correctly installed and connec ted Insta...

Page 30: ...Reload The cooling process starts auto matically after approx 30 seconds and cools down the laundry while the drum is rotating If you want to avoid or cancel the cooling pro cess open the door Display Page 20 2 Open the appliance door 3 Remove the laundry Page 30 12 7 Unloading the laundry 1 Open the appliance door 2 Remove the laundry 12 8 Switching off the appli ance Turn the programme selector ...

Page 31: ...Remove the fluff from the recess Ensure that no fluff falls into the air channel 5 Disconnect the two part fluff filter 6 Open the two fluff filters 7 Remove the fluff 8 Clean the two fluff filters thoroughly under warm running water and then dry them off ...

Page 32: ...t have to regu larly empty the condensation con tainer Page 32 Emptying the condensation container If the drying programme has finished or the display shows a notification while the appliance is in operation empty the condensation container Requirements The display shows the following after drying End or during operation 1 Pull out the condensation con tainer keeping it level 2 Empty the condensat...

Page 33: ...in the display 14 Crease removal func tion In order to reduce creasing and air borne odours such as cigarette smoke you can use a programme with a crease removal function for any laundry that has not been worn for long 14 1 Starting a programme with the crease removal function Note Wash items of laundry that have traces of sweat perfume or deodor ant before wearing them again Do not use dryer clea...

Page 34: ... the appliance with water that is dirty or too hot may result in damage to the appliance Only fill the water tank with cold drinking water Never use condensed water dis tilled water additives or descaler for the crease removal function Requirements You have started a programme with the crease removal function Starting a programme with the crease removal function Page 33 The display shows The conde...

Page 35: ...tting Programme position Value Description End signal 2 0 off 1 quiet 2 me dium 3 loud 4 very loud Set the volume of the signal at the end of the programme Button signal 3 0 off 1 quiet 2 me dium 3 loud 4 very loud The volume of the audible signal emitted when the buttons are pressed Programme counter 5 421 Display the number of started pro grammes 1 Example ...

Page 36: ...ttings Page 35 4 To change the value press Fin ished in 5 To save the changes switch off the appliance 16 Appliance care 16 1 Preparing the appliance for the appliance care programme The appliance must be prepared be fore basic or intensive appliance care is carried out Requirement The fluff filter has been cleaned Cleaning the fluff filter Page 30 1 Remove the laundry 2 Close the appliance door 3...

Page 37: ...ing the appliance care programme Requirements The appliance is ready to run the appliance care programme Preparing the appliance for the appliance care programme Page 36 The condensation container is ready for the appliance care pro gramme Preparing the condensation container for the appliance care programme Page 37 1 Set the programme to position 1 2 Press and hold Iron Dry 3 Set the programme to...

Page 38: ...ce care pro gramme Page 37 1 Add approx 1 litres of hot tap water into the condensation con tainer Hold the full condensation con tainer level so that no liquid spills out 2 Insert the condensation container so that it locks into place 3 Press Start Reload a The appliance care programme starts and an audible signal sounds a End appears on the display once the appliance care programme has ended and...

Page 39: ...ccur To remove this you can run an intensive appliance care programme Note The intensive appliance care programme runs for approximately 4 hours The programme may take longer if you do not carry out the ne cessary steps in good time while the programme is running Once it has started the intensive ap pliance care programme should not be cancelled Requirements The appliance is ready to run the appli...

Page 40: ...e appli ance care programme starts and an audible signal sounds After around 3 hours the appli ance pauses the appliance care programme and the remaining pro gramme duration flashes on the display 5 Pull out the condensation con tainer horizontally and empty it 6 Add approx 1 litres of hot tap water into the condensation con tainer Hold the full condensation con tainer level so that no liquid spil...

Page 41: ...hat it locks into place 3 Press Start Reload a The appliance care programme is resumed End appears on the display and a signal tone sounds once the appliance care pro gramme has ended 4 Pull out the condensation con tainer keeping it level 5 Empty the condensation container Page 32 6 Insert the condensation container so that it locks into place 7 Switch off the appliance Switching off the applianc...

Page 42: ...cloth This ensures the parts of the appli ance will remain clean and hy gienic Remove all de tergent residue spray residue or other residues immediately Fresh deposits are easier to re move without leaving any residue Leave the appli ance door open after use This allows the residual water to dry reducing odours in the ap pliance 17 2 Water tank filter The filter in the water tank protects the appl...

Page 43: ... Note If you do not clean the appli ance as described the appliance s functionality may be impaired 1 Open the door 2 Clean the moisture sensor with a sponge 17 4 Condensation container filter During drying fluff from the laundry gets into the condensation The filter in the condensation container pro tects the appliance from fluff Clean the filter for the condensation tank The filter is cleaned au...

Page 44: ...en Cleaning and servicing 44 4 Slide in the filter as far as it will go 5 Insert the condensation container Page 33 ...

Page 45: ...me during the cooling process Note The cooling process takes up to 10 minutes You can continue to operate the appliance Humming noise Compressor active Not a fault normal operating noise The display goes out and Start Reload flashes Energy saving mode is active Press any button a The symbol lights up again CrE After a period of operation the appliance automatic ally recommends that you run the bas...

Page 46: ...abric Programmes Page 26 Easy Care fabrics are dried for too long Changing the dryness level Page 25 Adjusting the dryness level Page 25 Anti Crease not activated Activate the Anti Crease function Buttons Page 23 and programme ter minated Condensation tank filled 1 Emptying the condensation container Page 32 2 Inserting the condensation container Page 33 3 Starting the programme Page 30 Water drai...

Page 47: ...e operation is optimised electronically This may change the programme duration Not a fault no action required Pumping noise Condensation pump active Not a fault normal operating noise Buzzing noise Compressor ventilation active Not a fault normal operating noise The drying time is too long Fluff filter is soiled Cleaning the fluff filter Page 30 The ambient temperature is greater than 30 C Ensure ...

Page 48: ... filling the water tank The water tank has been filled Note The overflowing water is harmless Do not pour any more water into the water tank The water tank filter is soiled Cleaning the water tank filter Page 42 The laundry is too damp Unsuitable programme for the type of fabric Set a timed programme for the subsequent drying Programmes Page 26 There has been a power cut Check whether the lighting...

Page 49: ... Page 43 The drying process is interrupted and the condensa tion tank has been filled 1 Emptying the condensation container Page 32 2 Inserting the condensation container Page 33 3 Starting the programme Page 30 Odours have formed in the appliance Stubborn dirt in the appliance or an extended appli ance downtime of more than one month Preparing the appliance for the intensive appli ance care progr...

Page 50: ... appliance Page 30 4 Remove the water drain hose from the connection point Water outlet connection types Page 15 5 Secure the water drain hose on the appliance against unintentional loosening Ensure that you do not bend the water drain hose 6 Empty the condensation container Page 32 7 Insert the condensation container Page 33 8 Disconnect the appliance s mains plug from the power supply a The appl...

Page 51: ...ustomer Service for a period of at least 10 years from the date on which your appliance was placed on the market within the European Eco nomic Area Note Under the terms of the manu facturer s warranty the use of Cus tomer Service is free of charge Detailed information on the warranty period and terms of warranty in your country is available from our after sales service your retailer or on our webs...

Page 52: ...ing loaded en vironmental conditions and the activ ation of additional functions The expected programme dura tion Ready in time that is shown on the appliance display when selecting the programme is based on the spin speed in the washing machine of 1000 rpm when the appliance is de livered Programme Final mois ture level Load kg Spin speed rpm Initial mois ture level Pro gramm e dura tion h min En...

Page 53: ...0 1 00 0 55 Easy Care Cup board Dry 2 0 3 5 600 50 1 09 0 67 22 Technical data Appliance height 84 2 cm Appliance width 59 8 cm Appliance depth 61 3 cm Appliance depth with door closed 64 8 cm Appliance depth with door open 109 6 cm Weight 56 4 kg Maximum load 9 0 kg Mains voltage 220 240 V 50 Hz Minimum in stallation protec tion 10A Nominal power 800 W Power consump tion Off mode 0 15 W Left on m...

Page 54: ...EPREL product database Please then follow the instructions on searching for the model The model identifier is made up of the charac ters before the slash in the product number E Nr on the rating plate Al ternatively you can also find the model identifier in the first line of the EU energy label 1 Only applies to countries in the European Economic Area ...

Page 55: ......

Page 56: ...ng for help You ll find it here Expert advice for your Bosch home appliances help with problems or a repair from Bosch experts Find out everything about the many ways Bosch can support you www bosch home com service Contact data of all countries are listed in the attached service direct ory 9001734814 9001734814 020401 en BSH Hausgeräte GmbH Carl Wery Straße 34 81739 München GERMANY www bosch home...

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