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  E N G

TROUBLESHOOTING

TRY THESE SOLUTIONS FIRST

If you experience problems with the frames:
•  Power on the frames (see page 19).
•  Connect the frames to power for 2 seconds and then disconnect (see page 24).
•  Charge the battery (see page 24).
•  Check the state of the status lights (see page 25).
•  Make sure your mobile device supports 

Bluetooth

 

connections.

•  Download the Bose Music app and run available software updates.
•  Increase the volume on the frames, your mobile device, and/or your  

audio/streaming app.

•  Connect another mobile device (see page 27). 

OTHER SOLUTIONS

If you could not resolve your issue, see the table below to identify symptoms and 

 solutions to common problems. If you are unable to resolve your issue, contact  

Bose customer service.

Visit: worldwide.Bose.com/Contact

PROBLEM

WHAT TO DO

Frames don’t connect 

with mobile device

On your device:
•  Turn the 

Bluetooth

 feature off and then on. 

•  Delete the frames from the 

Bluetooth

 list on your  device.  

Connect again (see page 27).

Move your device closer to the frames and away from any 

 interference or obstructions.
Connect a different mobile device (see page 27).
To see how-to videos, visit: worldwide.Bose.com/Support/Tempo
Clear the frames device list (see page 28). Connect again (see 

page 27).

Bose Music app doesn’t 

work on device

Make sure the Bose Music app is compatible with your device. 
Uninstall the Bose Music app on your device then reinstall  

the app (see page 14).

Summary of Contents for FRAMES TEMPO

Page 1: ...FRAMES TEMPO ...

Page 2: ...quired when the apparatus has been damaged in any way such as power supply cord or plug is damaged liquid has been spilled or objects have fallen into the apparatus the apparatus has been exposed to rain or moisture does not operate normally or has been dropped WARNINGS CAUTIONS Do NOT use the frames at a high volume for any extended period To avoid hearing damage use your frames at a comfortable ...

Page 3: ...ects filled with liquids such as vases on or near the product Keep the product away from fire and heat sources Do NOT place naked flame sources such as lighted candles on or near the product Do NOT make unauthorized alterations to this product Use this product only with an agency approved power supply that meets local regulatory requirements e g UL CSA VDE CCC Do not expose products containing bat...

Page 4: ...junction with any other antenna or transmitter CAN ICES 3 B NMB 3 B PPE Regulation EU 2016 425 Management Regulation for Low power Radio frequency Devices Article XII According to Management Regulation for Low power Radio frequency Devices without permission granted by the NCC any company enterprise or user is not allowed to change frequency enhance transmitting power or alter original characteris...

Page 5: ...sions of SJ T 11364 O Indicates that this toxic or hazardous substance contained in all of the homogeneous materials for this part is below the limit requirement of GB T 26572 X Indicates that this toxic or hazardous substance contained in at least one of the homogeneous materials used for this part is above the limit requirement of GB T 26572 Taiwan Restriction of Hazardous Substances Table Equip...

Page 6: ... records The frames serial number is located on the left temple and the model reference number is located on the right temple Serial number _____________________________________________________________________ Model number _____________________________________________________________________ Please keep your receipt with your owner s guide Now is a good time to register your Bose product You can e...

Page 7: ...vice mark of Apple Inc Use of the Made for Apple badge means that an accessory has been designed to connect specifically to the Apple product s identified in the badge and has been certified by the developer to meet Apple performance standards Apple is not responsible for the operation of this device or its compliance with safety and regulatory standards The Bluetooth word mark and logos are regis...

Page 8: ... 1 through 9 of this document Licensor shall mean the copyright owner or entity authorized by the copyright owner that is granting the License Legal Entity shall mean the union of the acting entity and all other entities that control are controlled by or are under common control with that entity For the purposes of this definition control means i the power direct or indirect to cause the direction...

Page 9: ...e copies of the Work or Derivative Works thereof in any medium with or without modifications and in Source or Object form provided that You meet the following conditions a You must give any other recipients of the Work or Derivative Works a copy of this License and b You must cause any modified files to carry prominent notices stating that You changed the files and c You must retain in the Source ...

Page 10: ... failure or malfunction or any and all other commercial damages or losses even if such Contributor has been advised of the possibility of such damages 9 Accepting Warranty or Additional Liability While redistributing the Work or Derivative Works thereof You may choose to offer and charge a fee for acceptance of support warranty indemnity or other liability obligations and or rights consistent with...

Page 11: ... 14 SWEAT AND WEATHER RESISTANCE 15 HOW TO WEAR Check your fit 16 Try another nose pad size 17 Change the nose pads 17 POWER Power on 19 Power off 20 Flip to Off 20 Auto off using motion detection 20 FRAMES CONTROLS Media playback 21 Volume 22 Increase volume 22 Decrease volume 22 Phone calls 23 Call notifications 23 Access voice control 23 ...

Page 12: ...NECTIONS Connect using the Bluetooth menu on your mobile device 27 Disconnect a mobile device 28 Reconnect a mobile device 28 Clear the frames device list 28 CARE AND MAINTENANCE Store the frames 29 Maintain the frames 30 Replacement parts and accessories 31 Limited warranty 31 Serial and model reference number locations 31 TROUBLESHOOTING Try these solutions first 32 Other solutions 32 LABEL SYMB...

Page 13: ...3R 1L 1R Charging cable Nose pads sizes 1 and 3 NOTE Size 2 nose pads are attached to the frames For help identifying the nose pad sizes see page 17 Cleaning cloth NOTE If any part of the product is damaged don t use it Contact your authorized Bose dealer or Bose customer service Visit worldwide Bose com Support Tempo ...

Page 14: ...Add the frames to an existing account DOWNLOAD THE BOSE MUSIC APP 1 On your mobile device download the Bose Music app NOTE If you re located in mainland China download the Bose8 app BOSE MUSIC 2 Follow the app instructions ADD THE FRAMES TO AN EXISTING ACCOUNT 1 Press and hold the button on the right temple until you hear Ready to connect or see the status light blink blue 2 In the Bose Music app ...

Page 15: ...y are designed to be sweat and weather resistant against drops of water but aren t meant to be submerged under water CAUTIONS Do NOT swim or shower with the frames Do NOT submerge the frames NOTE IPX4 is not a permanent condition and resistance might decrease as a result of normal wear ...

Page 16: ... pad size on page 17 When riding a bike wear the frames over your helmet strap PROPER FIT When the frames fit The nose pads comfortably rest on the sides of your nose The lenses comfortably rest over your eyes and don t move when you smile IMPROPER FIT When the frames don t fit The lenses might sit too low or too high on your face The lenses might sit too close or too far from your face ...

Page 17: ...n the box The size is marked on the inside of each nose pad with a 1 2 or 3 Each nose pad is also marked with an L left and an R right 3L 3R 2L 2R 1L 1R CHANGE THE NOSE PADS 1 Using the provided cleaning cloth firmly pull the bottom of the nose pad down and away from the frames 2 Choose a new nose pad size ...

Page 18: ...d hole with the bottom of the nose pad arm 4 Push the nose pad up then in towards the frames until you feel it click into place NOTE Make sure you re attaching the R and L nose pad to the correct side of the frames Nose pad arm 5 Check your fit see page 16 ...

Page 19: ...uetooth connection status see page 25 A voice prompt announces the battery level and Bluetooth connection status NOTE The frames ship with a partial charge and may need to wake up before first time use To wake up the frames connect the frames to power for 2 seconds and then disconnect see page 24 After try powering on again ...

Page 20: ...ter the frames power off you can move them in any orientation You can disable Flip to Off in the Bose Music app You can access this option from the Settings menu Auto off using motion detection The frames use motion detection to identify when they aren t being used When the frames haven t moved for 10 minutes they automatically power off NOTE You can disable motion detection in the Bose Music app ...

Page 21: ...ia playback volume phone calls and voice control Button Control media playback Control phone calls Microphone Touch surface Adjust volume Access voice control MEDIA PLAYBACK CONTROL WHAT TO DO Play Pause Press the button Skip forward Double press the button Skip backward Triple press the button ...

Page 22: ...ME Increase volume Swipe forward on the touch surface NOTE You hear a tone when the volume reaches the maximum level Decrease volume Swipe backward on the touch surface NOTE You hear a tone when the volume reaches the minimum level ...

Page 23: ...able software updates in the Bose Music app Call notifications A voice prompt announces incoming callers and call status ACCESS VOICE CONTROL The frames microphone acts as an extension of the microphone in your mobile device Using the touch surface on the right temple you can access the voice control capabilities on your device to make take calls or ask Siri or your Google Assistant to play music ...

Page 24: ...s white When the battery is fully charged the status light glows solid white see page 26 NOTES The frames don t play audio while charging Don t wear the frames while charging CHECK THE FRAMES BATTERY LEVEL Hear battery notifications Each time you power on the frames a voice prompt announces the battery level While using the frames a voice prompt announces if the battery needs to be charged View th...

Page 25: ... located on the right temple Status light BLUETOOTH CONNECTION STATUS Shows the Bluetooth connection status of mobile devices LIGHT ACTIVITY SYSTEM STATE Slowly blinks blue Ready to connect Quickly blinks blue Connecting Solid blue 10 seconds Connected ...

Page 26: ...ttery charge status LIGHT ACTIVITY SYSTEM STATE Blinks red 10 seconds Need to charge Blinks white Charging Solid white Full charge ERROR STATUS Shows the error status LIGHT ACTIVITY SYSTEM STATE Blinks red and white repeated Error contact Bose customer service ...

Page 27: ...owered on press and hold the button on the right temple until you hear Ready to connect or see the status light blink blue 2 On your device enable the Bluetooth feature NOTE The Bluetooth feature is usually found in the Settings menu 3 Select your frames from the device list NOTE Look for the name you entered for your frames in the Bose Music app If you didn t name your frames the default name app...

Page 28: ...hen powered on the frames try to connect with the most recently connected device NOTE The device must be within range 30 ft or 9 m and powered on CLEAR THE FRAMES DEVICE LIST 1 With the frames powered on press and hold the button on the right temple for 10 seconds until you hear Bluetooth device list cleared or see the status light slowly blink blue 2 Delete your frames from the Bluetooth list on ...

Page 29: ... Fold the temples inward towards the lenses so the temples lay flat 2 Place the frames in the case with the lenses facing towards the front of the case NOTES Make sure to power off the frames when not in use Before storing the frames for more than a few months make sure the battery is fully charged ...

Page 30: ...the lenses and all parts of the frame with the provided cleaning cloth or a dry cloth CAUTIONS Do NOT use any sprays near the frames Do NOT use any solvents chemicals or cleaning solutions containing alcohol ammonia or abrasives Do NOT allow liquids to spill into any openings Nose pads Wipe each nose pad with a dry cloth ...

Page 31: ...ories LIMITED WARRANTY The frames are covered by a limited warranty Visit our website at global Bose com warranty for details of the limited warranty To register your product visit global Bose com register for instructions Failure to register will not affect your limited warranty rights SERIAL AND MODEL REFERENCE NUMBER LOCATIONS The serial number is located on the inner left temple and the model ...

Page 32: ... below to identify symptoms and solutions to common problems If you are unable to resolve your issue contact Bose customer service Visit worldwide Bose com Contact PROBLEM WHAT TO DO Frames don t connect with mobile device On your device Turn the Bluetooth feature off and then on Delete the frames from the Bluetooth list on your device Connect again see page 27 Move your device closer to the frame...

Page 33: ... away from any interference or obstruction Use a different music source Connect a different device see page 27 Poor sound quality Use a different music source Connect a different mobile device Move the device closer to the frames and away from any interference or obstructions Turn off any audio enhancement features on your device or your audio streaming app Microphone isn t picking up sound Make s...

Page 34: ... are dry If your hair is wet make sure it isn t interfering with the touch surface If wearing gloves remove them before tapping the touch control surface Can t use phone call controls In the Bose Music app run available software updates Device not responding to button presses In the Bose Music app run available software updates For multi press functions vary speed of presses Make sure your music a...

Page 35: ...tomer support N Date of manufacture X Documentation L Do not use if package is damaged C Does not contain latex s Downloads Energy efficiency verification FCC certification o Forum G Good protection against sunglare Green Dot trademark symbol Japan battery recycling KCC certification p Keep dry Magnetic interference M Manufacturer LABEL SYMBOLS ...

Page 36: ...UITABLE FOR DRIVING IN TWILIGHT OR AT NIGHT m Phone Regulatory compliance mark A Refer to instructions for use Security information f Serial number Singapore IMDA compliance Taiwan battery recycling l Temperature limit W Videos Warnings Cautions Waste of electrical and electronic equipment directive symbol ...

Page 37: ... 2020 Bose Corporation 100 The Mountain Road Framingham MA 01701 9168 USA AM856768 0010 Rev 01 ...

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