Bose QUIETCOMFORT 429708, Manual

Page 1: ...QUIETCOMFORT EARBUDS ...

Page 2: ...roduct basic precautions should always be followed including the following Read all the instructions before using the charging case To reduce the risk of injury close supervision is necessary when the charging case is used near children Do not expose the charging case to water rain liquids or snow Use of a power supply or charger not recommended or sold by power pack manufacturer may result in a r...

Page 3: ...s of audio Contains small parts which may be a choking hazard Not suitable for children under age 3 This product contains magnetic material Consult your physician on whether this might affect your implantable medical device These earbuds are classified as a CLASS 1 LASER PRODUCT according to EN IEC 60825 1 2014 Do NOT make unauthorized alterations to this product Do NOT use the earbuds without the...

Page 4: ...t 15 of the FCC Rules and with ISED Canada license exempt RSS standard s Operation is subject to the following two conditions 1 This device may not cause harmful interference and 2 this device must accept any interference received including interference that may cause undesired operation This device complies with FCC and ISED Canada radiation exposure limits set forth for general population This t...

Page 5: ...ISM radio wave radiated devices DON T attempt to remove the rechargeable lithium ion battery from this product Contact your local Bose retailer or other qualified professional for removal Please dispose of used batteries properly following local regulations Do not incinerate China Restriction of Hazardous Substances Table Names and Contents of Toxic or Hazardous Substances or Elements Toxic or Haz...

Page 6: ...9F A1 No 10 Section 3 Minsheng East Road Taipei City 104 Taiwan Phone Number 886 2 2514 7676 Mexico Importer Bose de México S de R L de C V Paseo de las Palmas 405 204 Lomas de Chapultepec 11000 México D F Phone Number 5255 5202 3545 Input Rating 5V p 1 2A The CMIIT IDs are located on the charging case Please complete and retain for your records The earbud date code is located on the earbud nozzle...

Page 7: ...ified by the developer to meet Apple performance standards Apple is not responsible for the operation of this device or its compliance with safety and regulatory standards The Bluetooth word mark and logos are registered trademarks owned by Bluetooth SIG Inc and any use of such marks by Bose Corporation is under license Google and Google Play are trademarks of Google LLC Bose Bose Music and QuietC...

Page 8: ... Package Nanopb Copyright 2011 Petteri Aimonen jpa at nanopb mail kapsi fi The Nanopb package is subject to the license terms reprinted below Zlib License 2011 Petteri Aimonen jpa at nanopb mail kapsi fi This software is provided as is without any express or implied warranty In no event will the authors be held liable for any damages arising from the use of this software Permission is granted to a...

Page 9: ...ems and issue tracking systems that are managed by or on behalf of the Licensor for the purpose of discussing and improving the Work but excluding communication that is conspicuously marked or otherwise designated in writing by the copyright owner as Not a Contribution Contributor shall mean Licensor and any individual or Legal Entity on behalf of whom a Contribution has been received by Licensor ...

Page 10: ...Work and each Contributor provides its Contributions on an AS IS BASIS WITHOUT WARRANTIES OR CONDITIONS OF ANY KIND either express or implied including without limitation any warranties or conditions of TITLE NON INFRINGEMENT MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE You are solely responsible for determining the appropriateness of using or redistributing the Work and assume any risks as...

Page 11: ...g account 15 SWEAT AND WEATHER RESISTANCE 16 HOW TO WEAR Insert the earbuds 17 Check your fit 18 Try another eartip size 19 Change the eartips 20 POWER Power on 21 Power off 22 Standby 22 TOUCH CONTROL Touch surface area 23 Media playback 23 Phone calls 24 Call notifications 24 Noise cancellation 24 Mobile device voice control 25 ...

Page 12: ...ellation while on a call 28 Use noise cancellation only 29 CUSTOMIZE TOUCH CONTROL Shortcut 30 Set a Shortcut 30 Use your Shortcut 30 Remove or change your Shortcut 30 BATTERY Charge the earbuds 31 Charge the charging case 32 Check the earbud battery level 32 While using the earbuds 32 While charging the earbuds 32 Check the charging case battery level 33 Charging time 33 Charge wirelessly 34 ...

Page 13: ...n your mobile device 37 Disconnect a mobile device 38 Reconnect a mobile device 38 Clear the earbud device list 39 CARE AND MAINTENANCE Store the earbuds 40 Clean the earbuds and charging case 40 Replacement parts and accessories 40 Limited warranty 40 Update the earbuds 41 View the earbud date code 41 View the charging case serial number 41 TROUBLESHOOTING Try these solutions first 42 Other solut...

Page 14: ...arging case USB C to USB A cable Eartips sizes 1 and 3 NOTE Size 2 eartips are attached to the earbuds For help identifying the eartip sizes see page 19 NOTE If any part of the product is damaged don t use it Contact your authorized Bose dealer or Bose customer service Visit worldwide Bose com Support QCEarbuds ...

Page 15: ...ireless charging and get new features NOTE If you have already created a Bose account for another Bose product see Add the earbuds to an existing account DOWNLOAD THE BOSE MUSIC APP 1 On your mobile device download the Bose Music app NOTE If you re located in mainland China download the Bose8 app BOSE MUSIC 2 Follow the app instructions ADD THE EARBUDS TO AN EXISTING ACCOUNT In the Bose Music app ...

Page 16: ...t but aren t meant to be submerged under water CAUTIONS Do NOT swim or shower with the earbuds Do NOT submerge the earbuds NOTES To prevent rusting regularly clean the charging contacts on the earbuds with a dry soft cotton swab or equivalent IPX4 is not a permanent condition and resistance might decrease as a result of normal wear ...

Page 17: ... right L R marking 2 Slightly rotate the earbud back until the eartip creates a comfortable seal at your ear canal NOTE Rotating the earbud too far back or forward may impact audio and microphone sound quality 3 Tuck the top of the eartip wing under your ear ridge Insert Rotate Tuck Ear ridge Eartip wing 4 Check the fit see page 18 5 Repeat steps 1 4 to insert the other earbud ...

Page 18: ...ble seal Background noise should sound muffled NOTE Noise cancellation may impact the ability to hear muffled noise The eartip wing doesn t stick out or feel squished under your ear ridge Too big When the eartip is too big The eartip feels squished in your ear canal The eartip wing is sticking out or feels squished under your ear ridge Too small When the eartip is too small The eartip rests too de...

Page 19: ...ound quality isn t as expected try another eartip size The size is marked on the bottom of each eartip with a 1 small 2 medium or 3 large 1 2 3 The size 2 eartips come attached to the earbuds If size 2 feels too loose try size 3 If it feels too tight try size 1 You may need to try all three eartip sizes or use a different size eartip for each ear ...

Page 20: ...tearing do NOT pull on the top of the eartip 2 Choose a new eartip size see page 19 3 Align the earbud nozzle with the back of the eartip and slide the earbud nozzle onto the eartip Earbud nozzle 4 Gently stretch the eartip base around the nozzle and press down until the eartip clicks securely into place Stretch Press 5 Insert the earbuds see page 17 6 Check the fit see page 18 ...

Page 21: ...e When the charging case opens the earbuds power on The earbud status lights see page 35 and charging case status lights glow see page 36 NOTE When you remove the earbuds from the charging case close the case to help preserve the battery life and keep the case free of debris ...

Page 22: ...o the charging status see page 35 2 Close the case The earbuds power off STANDBY Standby conserves the earbud battery when the earbuds are out of the case and not in use The earbuds switch to Standby when you remove both earbuds from your ears for 20 minutes To wake the earbuds insert both earbuds in your ears ...

Page 23: ...se a Shortcut see page 30 TOUCH SURFACE AREA The touch surface is located on the outer surface of each earbud The right earbud controls media playback phone calls and mobile device voice control The left earbud controls noise cancellation and your Shortcut Noise cancellation Shortcut Media playback Phone calls Mobile device voice control Touch surface MEDIA PLAYBACK CONTROL WHAT TO DO Play Pause D...

Page 24: ... earbud When talking on the phone you must wear the right earbud You hear audio from both earbuds Call notifications A voice prompt announces incoming callers and call status To stop call notifications disable voice prompts using the Bose Music app You can access this option from the Settings menu NOISE CANCELLATION To adjust the noise cancelling level double tap the left earbud see page 28 ...

Page 25: ... the earbuds The microphone on the right earbud acts as an extension of the microphone in your mobile device CONTROL WHAT TO DO Access mobile device voice control Touch and hold the right earbud until you hear a tone Release then say your request Stop mobile device voice control Double tap the right earbud ...

Page 26: ...ons from the Settings menu AUTO PLAY PAUSE When you remove an earbud audio pauses on both earbuds To resume audio reinsert the earbud AUTO ANSWER CALL You can answer phone calls by inserting the right earbud NOTE To enable this feature use the Bose Music app You can access this option from the Settings menu AUTO TRANSPARENCY When you remove an earbud the noise cancelling level adjusts to full tran...

Page 27: ...is reduced NOTE To access all noise cancelling levels use the Bose Music app You can access this option from the home screen Full Transparency Full noise cancellation Noise Cancellation Favorites By default the earbuds are set to three Favorite noise cancelling levels 1 full noise cancellation 2 some awareness and 3 full transparency FAVORITE DESCRIPTION 1 Provides world class noise cancellation t...

Page 28: ...ngs menu NOISE CANCELLATION WHILE ON A CALL When you receive a call the earbuds remain at the current noise cancelling level and Self Voice is activated Self Voice helps you hear yourself speak more naturally To adjust the noise cancelling level while on a call double tap the left earbud NOTES Auto Transparency is disabled during phone calls see page 26 To adjust Self Voice use the Bose Music app ...

Page 29: ...ever your passion 1 Press and hold the Bluetooth button l in the charging case until you hear Bluetooth off Your mobile device disconnects and all audio stops playing 2 Double tap the left earbud to set your preferred noise cancelling level see page 27 NOTE To reconnect your mobile device select the earbuds from the Bluetooth list on your device ...

Page 30: ...rack Set a Shortcut To set a Shortcut use the Bose Music app You can access this option from the Settings menu Use your Shortcut To use your Shortcut touch and hold the left earbud Remove or change your Shortcut To remove or change your Shortcut use the Bose Music app You can access this option from the Settings menu CUSTOMIZE TOUCH CONTROL ...

Page 31: ...e charging make sure the earbuds are at room temperature between 46 F 8 C and 102 F 39 C 2 Place the earbud in the charging case until it magnetically snaps into place The earbud status light glows according to the charging status see page 35 Status light 3 Repeat steps 1 2 for the right earbud 4 Close the charging case NOTE If the case is also charging it can remain open ...

Page 32: ...TERY LEVEL While using the earbuds When you remove the earbuds from the charging case and insert them into your ears a voice prompt announces the earbud battery level If you set your Shortcut to check the battery level touch and hold the left earbud see page 30 A voice prompt announces the earbud battery level Use the Bose Music app The earbud battery level is displayed on the My Products screen a...

Page 33: ...ge 36 CHARGING TIME COMPONENT CHARGING TIME Earbuds 2 hours Charging case 3 hours NOTES When the earbud battery level is low a 15 minute charge with the case closed powers the earbuds for up to 2 hours A full charge powers the earbuds for up to 6 hours When the case is fully charged you can fully charge the earbuds up to 2 times When the earbuds are inside of the case the case charging time varies...

Page 34: ...compatible third party wireless charger not provided to charge the case Place the charging case in the center of your wireless charger The charging case status lights glow see page 36 NOTE For more information refer to your wireless charger owner s guide ...

Page 35: ...Shows the Bluetooth connection status of mobile devices LIGHT ACTIVITY SYSTEM STATE Slowly pulses blue Ready to connect Blinks blue Connecting Solid blue Connected Battery status Shows the earbud battery status LIGHT ACTIVITY SYSTEM STATE Slowly pulses white Charging Solid white Fully charged Slowly pulses red Need to charge Blinks red and white Error contact Bose customer service ...

Page 36: ...tery level LIGHT ACTIVITY CHARGING PERCENTAGE 0 20 21 40 41 60 61 80 81 100 NOTE When the case is charging the last light blinks according to the current battery level When it is fully charged all five charging case status lights glow solid white Update and error status Shows the update and error status LIGHT ACTIVITY SYSTEM STATE Updating earbuds see page 40 NOTE The charging case status lights b...

Page 37: ...rience use the Bose Music app to set up and connect your mobile device see page 15 1 Press and hold the Bluetooth button l in the charging case until you hear Ready to connect NOTE If you re not wearing the earbuds press and hold the Bluetooth button l in the charging case until the earbud status lights slowly pulse blue 2 On your device enable the Bluetooth feature NOTE The Bluetooth feature is u...

Page 38: ...st NOTE If you re not wearing the earbuds the status lights glow solid blue DISCONNECT A MOBILE DEVICE Use the Bose Music app to disconnect your mobile device TIP You can also use Bluetooth settings to disconnect your device Disabling the Bluetooth feature disconnects all other devices RECONNECT A MOBILE DEVICE When powered on the earbuds try to connect with the most recently connected device NOTE...

Page 39: ... you hear Bluetooth device list cleared NOTE If you re not wearing the earbuds press and hold the Bluetooth button l in the charging case for 10 seconds The earbud status lights slowly pulse blue 2 Delete the earbuds from the Bluetooth list on your device All devices are cleared and the earbuds are ready to connect see page 15 ...

Page 40: ...before re attaching them to the earbuds Earbud nozzles Wipe only with a dry soft cotton swab or equivalent CAUTION Never insert any cleaning tool into the nozzle Charging contacts on earbuds and charging pins in charging case To prevent rusting wipe with a dry soft cotton swab or equivalent Charging case Wipe only with a dry soft cotton swab or equivalent REPLACEMENT PARTS AND ACCESSORIES Replacem...

Page 41: ...site On your computer visit btu Bose com and follow the on screen instructions VIEW THE EARBUD DATE CODE Remove the eartip from the earbud see page 20 The date code is located on the earbud nozzle X X X X Date code VIEW THE CHARGING CASE SERIAL NUMBER Remove the right earbud from the charging case The charging case serial number is located on the left side of the right earbud well X X X X X X X X ...

Page 42: ...the volume on your mobile device and music app Connect another mobile device see page 15 OTHER SOLUTIONS If you could not resolve your issue see the table below to identify symptoms and solutions to common problems If you are unable to resolve your issue contact Bose customer service Visit worldwide Bose com contact SYMPTOM SOLUTION Earbuds don t power on Make sure the earbuds aren t in Standby mo...

Page 43: ...rbuds don t respond during app setup Make sure you re using the Bose Music app for setup see page 15 Make sure Bluetooth feature is on in your mobile device Settings menu Bose Music app can t find earbuds While wearing the earbuds press and hold the Bluetooth button l in the charging case until you hear Ready to connect Place both earbuds in the charging case until they magnetically snap into plac...

Page 44: ...nto place and the earbud status lights display charge status see page 35 Remove the earbuds Audio and video are out of sync Close and re open the application or music service Play audio from a different application or music service Place both earbuds in the charging case until they magnetically snap into place Close the case for 10 seconds Open the case Remove the earbuds Poor sound quality Make s...

Page 45: ...se The earbud status lights display charge status see page 35 Make sure you re using the left earbud to adjust the noise cancelling level See Earbuds don t respond to touch control on page 46 Use the Bose Music app to adjust the noise cancelling level You can access this option from the home screen see page 15 Poor noise cancellation Make sure the eartips fit properly see page 18 Check the noise c...

Page 46: ...n ear detection features using the Bose Music app If the earbuds have been exposed to high or low temperatures let the earbuds return to room temperature Reboot the earbuds and charging case see page 48 Can t access Shortcut Make sure you have set a Shortcut using the Bose Music app see page 30 Earbuds don t charge Make sure the earbuds are properly placed in the charging case To help preserve the...

Page 47: ...temperatures let the case return to room temperature Charge again see page 32 Make sure your wireless charging pad is Qi compatible Eartips falling off Securely attach the eartips to the earbuds see page 20 Voice prompt language isn t correct Change the voice prompt language using the Bose Music app see page 15 You can access this option from the Settings menu Not receiving call notifications Make...

Page 48: ...arbuds clears the earbud device list It doesn t clear other settings 1 Place the earbuds in the charging case 2 Press and hold the Bluetooth button l in the charging case for 30 seconds until the earbud status lights blink When the reboot is complete the earbud status lights see page 35 and charging case status lights glow see page 36 ...

Page 49: ... 2020 Bose Corporation 100 The Mountain Road Framingham MA 01701 9168 USA AM840344 0010 Rev 01 ...