Applies to:
SoundLink Revolve Bluetooth® speaker
SoundLink Bluetooth® speaker
Please try the following:
Make sure the battery level is above 20%. The battery level must be above 20% in order
for an update to be installed
If there are issues updating product software via the Bose Connect app, try updating the
product by connecting it to a computer with a USB cable
Make sure you are running the most up to date version of the Bose Connect app
Try clearing the paired device list in the Bose speaker and Bluetooth® enabled device
No audio from connected Aux device
Applies to:
SoundLink Revolve Bluetooth® speaker
SoundLink Bluetooth® speaker
If you have no audio from your connected Aux device, try the following steps to resolve this
issue:
Make sure the Aux input source is selected. Press the speaker's Input mode button. When
pressed, the light next to the button illuminates to indicate it is selected
Make sure the connected device is on and playing
Turn up the volume on the connected device. Set it to 90% and use the Bose® speaker volume
controls to adjust the level
Make sure the 3.5 mm cable is securely connected to both the speaker and the connected audio
device
Make sure the speaker is not muted. When the speaker's Aux source is selected, holding the
multi-function button will mute and unmute the speaker
Increase the speaker volume