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01/31/2012
As claims, policies and procedures are governed by the terms of the BOSS Industries, Inc. (BOSS)
warranty, it is necessary to outline some of the more important provisions.
The BOSS warranty applies only to new and unused products, which, after shipment from the factory,
have not been altered, changed, repaired or mistreated in any manner whatsoever. Normal maintenance
items such as lubricants and filters are not warrantable items.
Parts not of BOSS manufacture are warranted only to the extent they are warranted by the original
manufacturer.
Damage resulting from abuse, neglect, misapplication or overloading of a machine, accessory or part is
not covered under warranty.
Deterioration or wear occasioned by chemical and/or abrasive action or excessive heat shall not
constitute defects.
Parts replacement and/or correction of defective workmanship will normally be handled by BOSS
Industries, Inc. or their authorized distributor.
Failure to file a detailed warranty claim/service report for each occurrence of material defect of
defective workmanship will cause warranty claim to be rejected.
Defective material must be returned within 30 days of receipt of shipping instructions. Failure to do so
within specified time will result in forfeiture of claim.
The distributor is responsible for the initial investigation and write up of the warranty claim.
Distributor shall be allowed no more than 30 days from date of repair to file a warranty claim/service
report.
Warranty for failure of BOSS replacement parts covers the net cost of the part only, not labor and
mileage.
The BOSS warranty does not cover diagnostic calls and travel. That is time spent traveling to the
machine to analyze the problem and returning with the proper tools and parts to correct the problem.
Boss will deduct from allowable credits for excess freight caused by sender failing to follow return
shipping instructions.
Distributors or end-user automatically deducting the value of a warranty claim from outstanding balances
due and payable to BOSS prior to receiving written notification of BOSS approval of the warranty
claim may be subject to forfeiture of the entire claim.
Warranty
10.2 Summary of Main Warranty Provisions
