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Troubleshooting
If you have problems using this product, check the following points before you request service. If
you still have a problem, contact our technical support.
Problem
Solution
No power
Check that power source connection is correctly or securely
made. See the section “Power Source Connection” for details.
Check that the power ON/OFF wires are correctly or securely
connected. See the section “Wiring Overview”.
Turn on the vehicle’ ignition switch if power is connected to the
ignition switch.
The inline fuse is blown. Replace the fuse with the same type
and rating.
No sound
Check the connected device for volume level or playback status
(e.g. pause or stop).
For 3.5mm audio input, make sure Bluetooth connection is
disabled.
Bluetooth not connected
Check that Bluetooth on your mobile device is enabled.
Ensure your mobile device is within Bluetooth’s range.
This product is connected with another Bluetooth device.
Disconnect the current Bluetooth connection.
Poor audio quality from
Bluetooth connection
Move your mobile device closer to the product, or remove
obstacles or sources of interference that are affecting Bluetooth
reception.
