Boss SB18BRGB, User Manual

Troubleshooting

If you have problems using this product, check the following points before you request service. If you still have 

a problem, contact our technical support.

Problem

Solution

No power.

Power connection is not made. See the section “Power 

Connection” for details.

The ACC switch of the vehicle is not on. Turn the ACC switch on.
The fuse inside the power port plug is blown. Replace the fuse.

No sound.

Press 

MODE

 to select the correct audio input. 

Check the connected device for volume level or playback status 

(e.g. pause or stop).

Cannot connect through Bluetooth.

The device is not paired with the sound bar. Pair the two (see 

“Bluetooth” section).

Bluetooth on the device is disabled. Refer to the device’s user 

manual on how to enable Bluetooth.
Make sure the device is within range.
The sound bar is already connected with another Bluetooth 

device. Disconnect the current Bluetooth connection.
Bluetooth has been disconnected for more than seven minutes, 

manually reconnect Bluetooth through your mobile device.

Audio quality from Bluetooth 

connection is poor.

Move the device closer to the sound bar or remove obstacles or 

sources of interference that are affecting Bluetooth reception.

No response. 

Power glitch or interference. Disconnect power for ten seconds 

then reconnect power.

Environmental Care

Do not throw away the product with normal household waste at the end of its life. Follow your local laws if/

when disposing of electronic products. By doing this, you help preserve the environment.

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