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5. Appendix
5.1 Frequently Asked Questions
Frequently Asked Questions:
Attachment Questions:
Q: How does the Meibox attach to the slit lamp?
A: The Meibox has a pin and attaches to the base of the slit lamp where the old Ruby Lens slot
would attach.
Q: Is the Meibox compatible with any slit lamp?
A: The Meibox has been tested with over 35 different slit lamp models and designs including Haag
Streit style slit lamps and Zeiss style slit lamps and have always been able to mount.
Q: Is the Meibox difficult to install and remove from the slit lamp?
A: The Meibox can be installed with one hand since it is dropped directly into the slot. It can just
as easily be removed and is attached to your computer via a USB cord.
Q: Does the Meibox need to be removed during the slit lamp examination?
A: For the most part, the Meibox is fairly unobtrusive and can be pushed aside during a slit lamp
examination. The exception remains for Haag Streit style slit lamps with goldman tonometry. For
these situations, the Meibox can simply be lifted off and placed on a stand on your desk.
Q: My computer is not detecting the Meibox camera system
A: Re-install Meibox driver and ensure that the camera is plugged in during installation. If the
Meibox is still not being detected by the computer following re-installation unplug the USB cord
from the computer and attempt another slot. If it is still not functioning, ensure that the USB cord
to the camera is secure.
Q: The Meibox works when directly plugged into the computer system, but does not work when
plugged into the adapter. What do I do?
A: Check to make sure that the power to the USB adapter is on. Ensure that the cables are all
connected firmly. If after completing the wire check and the camera is still not detected, unplug
from the USB adapter and plug the USB cable directly into the computer to check to see if the
camera is detected. If functioning, there may be an issue with the USB adapter. Contact us at
support@boxmedicalsolutions.com
and we will send another adaptor.
Q: The images appear grainy
A: Ensure that your computer meets the minimum specifications in the beginning of the manual.
Update your computer and display drivers and ensure that your computer resolution is at a
minimum of 1920 x 1080.
Q: Is a computer provided with the Meibox unit?
A: A computer does not come standard with a Meibox unit. The Meibox unit is designed to be
compatible with most computer technology. See specifications page for details for optimum PC
requirements.
Q: Does the Meibox work with a Mac?
A: No unfortunately at this time, the device is not compatible with a Mac.
