Troubleshooting
Warning! If there is any anomaly, unplug your appliance. Only a qualified electrician
or competent person may carry out troubleshooting.
If there is any anomaly during operation, check the following points before calling our approved
after sales service or a qualified professional.
Problem
Possible cause
Solution
Appliance does not
work
Temperature regulation knob is set at coldest
Set the knob at other switch on the
appliance
Mains plug is not plugged in or is loose
Insert mains plug.
Fuse has blown or is defective
Check fuse, replace if necessary.
Socket is defective
Mains malfunctions are to be corrected
by an electrician.
Appliance freezes or
cools too much
Temperature is set too cold or the appliance
runs at
Super
modes.
Turn the temperature regulator to a
warmer setting temporarily.
The food is not frozen
enough.
Temperature is not properly adjusted.
Please look in the initial Temperature
Setting section.
Door was open for an extended period.
Open the door only as long as
necessary.
A large quantity of warm food was placed in
the appliance within the last 24 hours.
Turn the temperature regulation to a
colder setting temporarily.
The appliance is near a heat source.
Please look in the installation location
section.
Heavy build-up of frost
on the door seal.
Door seal is not air tight.
Carefully warm the leaking sections of
the door seal with a hair dryer (on a cool
setting). At the same time shape the
warmed door seal by hand such that it
sits correctly.
Unusual noises
Appliance is not level.
Re-adjust the feel.
The appliance is touching the wall or other
objects.
Move the appliance slightly.
A component, e.g. a pipe, on the rear of the
appliance is touching another part of the
appliance or the wall.
If necessary, carefully bend the
component out of the way.
Water on the floor
Water drain hole is blocked.
See the Cleaning and Care section.
Indicator lights flashing Sensor fault
Inform the maintenance centre
Some noises may be heard during normal appliance operation (compressor operating
cycle, automatic defrosting, circulation of the refrigerating gas through the appliance,
etc.).
If you cannot find the cause of the anomaly, only call our approved after sales service
or a qualified professional.
