www.branxfitness-helpdesk.co.uk
www.branxfitness-helpdesk.co.uk
BRANX FITNESS LTD
, warrants this product to be free from defects in workmanship and material, under
normal use and service conditions, for a period of
(2) two years for parts and labour, (5) five years
for the motor
(parts only) and
lifetime for the frame
from the date of purchase. This warranty extends
only to the original purchaser. BRANX FITNESS LTD obligation under this warranty is limited to replacing
or repairing, at BRANX FITNESS LTD option, the product through one of its authorized service centers.
All repairs for which warranty claims are made must be pre-authorised by BRANX FITNESS LTD. This
warranty does not extend to any product or damage to the product caused by or attributed to freight
damage, abuse, misuse, improper or abnormal usage or repairs not provided by a BRANX FITNESS
LTD authorised service centre, products used for commercial or rental purposes, or products used as
store display models. No other warranty beyond that specifically set forth above is authorized by BRANX
FITNESS LTD.
WHAT IS COVERED
—The entire BRANX FITNESS® (“Product”) is warranted to be free of all defects
in material and workmanship. WHO IS COVERED—The original purchaser or any person receiving the
Product as a gift from the original purchaser.
HOW LONG IS IT COVERED
—BRANX FITNESS Equipment, warrants the Product for (2) two years after
the date of purchase. Labour is covered for (2) two year.
WHAT WE DO TO CORRECT COVERED DEFECTS
—We will ship to you, without charge, any
replacement part or component, providing the repairs are authorised by BRANX FITNESS Equipment
first and are performed by a BRANX FITNESS Equipment trained and authorised service provider if
appropriate, or, at our option, we will replace the Product.
WHAT IS NOT COVERED
—Any failures or damage caused by unauthorised service, misuse, accident,
negligence, improper assembly or installation, alterations, modifications without our written authorisation or
by failure on your part to use, operate, and maintain as set out in your User’s Manual (“Manual”).
WHAT YOU MUST DO
—Always retain proof of purchase, such as your receipt; store, operate, and
maintain the Product as specified in the manual; notify our Customer Service Department of any defect
within 10 days after discovery of the defect; as instructed, return any defective part for replacement or, if
necessary, the entire Product, for repair.
USER’S MANUAL
—It is VERY IMPORTANT THAT YOU READ THE MANUAL before operating the
Product. Remember to perform the periodic maintenance requirements specified in the Manual to assure
proper operation and your continued satisfaction.
HOW TO GET PARTS AND SERVICE
—Simply email our service department at:
service@branxfitness.co.uk
and tell them your name and address and your order ID. They will tell you
how to get a part replaced, or if necessary, arrange for service where your Product is located or advise you
how to ship the Product for service. Before shipping, always obtain a Return Authorisation Number (RA No.)
from our Customer Service Department; securely pack your Product (save the original shipping carton if
possible); put the RA No. on the outside of the carton and insure the Product. Include a letter explaining the
Product or problem and a copy of your proof of purchase if you believe the service is covered by warranty.
BRANX FITNESS EQUIPMENT
is not responsible or liable for indirect, special or consequential damages
arising out of or in connection with the use or performance of the Product or damages with respect to any
economic loss, loss of property, loss of revenues or profits, loss of enjoyment or use, costs of removal,
installation or other consequential damages of whatsoever nature.
The warranty extended hereunder is in lieu of any and all other warranties of merchantability or fitness for a
particular purpose is limited in its scope and duration to the terms set forth herein.
No one is authorised to change, modify or extend the terms of this limited warranty. This warranty does not
affect your statutory rights under the Sale of Goods Act.
LIMITED WARRANTY
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We at Branx Fitness have spent considerable time and efforts to ensure this user manual covers
everything you will need in order to get up and running and also to carry out the standard regular
maintenance off your treadmill. Also covered are solutions to possible problems and what to do if
you need help.
Here is a brief summary of useful contact details incase in the unlikey event of you needing to
contact us for further assistance, that you can do so quickly and stress free.
1. Visit our website:
www.branxfitness.co.uk
for information on every matter relating to your
product and its after care service.
2. If you would like to view in video format “Instructional Videos” on your treadmill, for example;
how to lubricate the running belt, how to tighten the running belt, aligning the running belt,
using the safety key and loads more visit:
http://www.branxfitness.co.uk/video-tutorials
3.
For all “Frequently Asked Questions” and there answers and/or to request assistance if your
experiencing a problem with your treadmill visit: www.branxfitness-helpdesk.co.uk or email:
service@branxfitness.co.uk
The Branx Fitness after sales product support is extremely effective and we always will do our
human best to ensure every customer is happy. We have found that by operating an initial email
support system it is much more effective then having customers put on hold for ages and put
through to various departments.
When you email your request to us by any of the above methods of contact it will go directly to
the relevant department and put on our internal systems immediately, you can rest assured that
your query will be dealt with in a timely fashion by one of our team of qualified engineers and a
satisfactory outcome will always conclude.
ADDITIONAL USEFUL INFORMATION
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