www.branxfitness.co.uk/productsupport
www.branxfitness.co.uk/productsupport
Console Troubleshooting Guide
The console will display information regarding operational faults with the treadmill. If your treadmill
behaves in an unusual way and seems to have developed a fault, turn it off at the electrical outlet
and then back on again. This should clear the treadmill of incidental error and prepare it for normal
operation. If there is still a problem contact:
service@branxfitness.co.uk
Please find below some specific error messages you may see on the display:
In all cases turn the treadmill off at the electrical outlet and then back on again. If this does not
work, email:
service@branxfitness.co.uk
for advice. In the event of an electrical failure the
treadmill will automatically shut off. To restart:
1. Unplug the power cable from the treadmill
2.
Push in the safety switch
3.
Re-plug the power cable into the treadmill
In most cases any problem tends to be resolved easily and quickly and if its something that
requires an engineer then Branx Fitness offers the best after sales in the industry. Just email
service@branxfitness.co.uk
and we will take care of the rest.
Your email will be dealt with by one of our expert qualified engineers who will either have a quick
solution, which they can email you back and get you using your treadmill asap or they will call you
and assist, this procedure is called a “Soft-Fix”.
If this doesn’t work then after asking you a few questions over email/phone to find out what
problems your experiencing with your treadmill, they will then visit with the required part/s and fix
all for you on site. All of this is done in a timely fashion with the customer always first.
ERROR CODE Programme DESCRIPTION
E-01
Communication error. Didn’t detect signal from speed indicator
E-02
Voltage overload. Motor cable & speed sensor possible damage
E-03
Motor overload or problem with electrics used to power unit
E-04
Incline motor or speed sensor
E-06
Faulty connection between display and controller
E-07
The safety key is not attached
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BRANX FITNESS LTD
, warrants this product to be free from defects in workmanship and material, under
normal use and service conditions, for a period of (2) two years for parts and labour, (5) five years for the
motor (parts only) and 5 years for the frame from the date of purchase. This warranty extends only to the
original purchaser. BRANX FITNESS LTD obligation under this warranty is limited to replacing or repairing,
at BRANX FITNESS LTD option, the product through one of its authorized service centers. All repairs for
which warranty claims are made must be pre-authorised by BRANX FITNESS LTD. This warranty does not
extend to any product or damage to the product caused by or attributed to freight damage, abuse, misuse,
improper or abnormal usage or repairs not provided by a BRANX FITNESS LTD authorised service centre,
products used for commercial or rental purposes, or products used as store display models. No other
warranty beyond that specifically set forth above is authorized by BRANX FITNESS LTD.
WHAT IS COVERED
—The entire BRANX FITNESS® (“Product”) is warranted to be free of all defects
in material and workmanship. WHO IS COVERED—The original purchaser or any person receiving the
Product as a gift from the original purchaser.
HOW LONG IS IT COVERED
—BRANX FITNESS Equipment, warrants the Product for (2) two years after
the date of purchase. Labour is covered for (2) two year.
WHAT WE DO TO CORRECT COVERED DEFECTS
—We will ship to you, without charge, any
replacement part or component, providing the repairs are authorised by BRANX FITNESS Equipment
first and are performed by a BRANX FITNESS Equipment trained and authorised service provider if
appropriate, or, at our option, we will replace the Product.
WHAT IS NOT COVERED
—Any failures or damage caused by unauthorised service, misuse, accident,
negligence, improper assembly or installation, alterations, modifications without our written authorisation or
by failure on your part to use, operate, and maintain as set out in your User’s Manual (“Manual”).
WHAT YOU MUST DO
—Always retain proof of purchase, such as your receipt; store, operate, and
maintain the Product as specified in the manual; notify our Customer Service Department of any defect
within 10 days after discovery of the defect; as instructed, return any defective part for replacement or, if
necessary, the entire Product, for repair.
USER’S MANUAL
—It is VERY IMPORTANT THAT YOU READ THE MANUAL before operating the
Product. Remember to perform the periodic maintenance requirements specified in the Manual to assure
proper operation and your continued satisfaction.
HOW TO GET PARTS AND SERVICE
—Simply email our service department at:
service@branxfitness.
co.uk
and tell them your name and address and your order ID. They will tell you how to get a part replaced,
or if necessary, arrange for service where your Product is located or advise you how to ship the Product
for service. Before ship-ping, always obtain a Return Authorisation Number (RA No.) from our Customer
Service Department; securely pack your Product (save the original shipping carton if possible); put the RA
No. on the outside of the carton and insure the Product. Include a letter explaining the Product or problem
and a copy of your proof of purchase if you believe the service is covered by warranty.
BRANX FITNESS LTD
is not responsible or liable for indirect, special or consequential damages arising out
of or in connection with the use or performance of the Product or damages with respect to any economic
loss, loss of property, loss of revenues or profits, loss of enjoyment or use, costs of removal, installation or
other consequential damages of whatsoever nature.
The warranty extended hereunder is in lieu of any and all other warranties of merchantability or fitness for a
particular purpose is limited in its scope and duration to the terms set forth herein.
No one is authorised to change, modify or extend the terms of this limited warranty. This warranty does not
affect your statutory rights under the Sale of Goods Act.
LIMITED WARRANTY
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