Please check this table for before contacting us should your unit not be working as described.
Problem
Possible Cause
Try this…
The unit is not working
Power cord is not plugged in/there is
no electricity
Plug in the power supply / check
the power supply is working
Unit is not turned on
Touch the ‘On/Off’ button
The purification effect is poor
Air inlet/outlet is blocked
Clean the filter using s a soft
brush to remove particulates.
Wrong installation of the filter
direction
Reinstall the filter the correct
way.
The filter is too dirty
Replace the filter
Air volume is small
Filter may be dirty
Replace the filter
Packaging not removed
Ensure all packaging is removed
Abnormal noise from unit
Ensure all packaging is removed and check for damage to the unit
Ensure the air inlet and outlet is not blocked by anything, and dean it if
needed.
While the negative ion function is on, "fizz” sound is normal.
Poor signal
The speaker and Bluetooth-enabled device are too distant away from
each other. Ensure the speaker is within a maximum of 10 meters of
Bluetooth-enabled device, do the connection step again.
Unable to detect any
Bluetooth-enabled
Device
Please switch off the unit for 10 seconds, connect to power source and
switch on again.
If you are not able to
link up with Bluetooth
Please check whether any other devices are keep connecting with the
Bluetooth speaker, it will require to disconnect the already paired
device first. Then, do the pairing step with a new Bluetooth-enabled
device.
If above corrective actions do not solve the problem, please contact
Breathing Better NZ. For safety, please do not disassemble the unit
and maintain by yourself to avoid damage.
Breathing Better NZ Limited
46 Galloway Road,
RD 1, Papakura 2580
New Zealand
021 02788465
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BPSLP-2022/04
Summary of Contents for BPLSP
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