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7 Payments and Returns
Once a return authorization number is obtained, ship the products to:
BRG Precision Products
Attn: RA# xxxxxxx
(where xxxxxxx is the authorization number provided)
600 N. River Street
Derby, KS 67037
Optional Extended Warranty:
A two-year extended warranty is available. The extended warranty must me purchased before the end of
the standard warranty. The two-year extended warranty costs 20% of the product purchase price.
Optional Advanced Replacement Service (“Hot Swap”):
For critical applications, BRG Precision Products recommends purchasing a complete backup product. If
a backup product is too expensive or the application is only semi-critical, BRG Precision Products
recommends the optional
Replacement Service ("Hot Swap")
This service allows the customer to receive a replacement product right away to replace a defective
product that is covered under warranty. BRG Precision Products will pay for ground shipping to send the
replacement product. The customer is responsible for expedited shipping charges over the cost of ground
shipping. The customer is responsible for shipping charges to return the defective product. The
Replacement Service is only available for shipments to the U.S. and Canada.
When the customer receives the replacement product, the defective product must be returned to the
factory within 30 days. The invoice for the replacement product will then be voided; otherwise, the full
invoice amount for the replacement product is due. This service is only available in conjunction with
warranty repairs.
This replacement service may be purchased for 10% of the products purchase price at the time of the
initial purchase. The replacement service may also be purchased after the initial product purchase and
before the standard warranty expires for 15% of the product purchase price. The term of this service ends
when the warranty expires. This service may be repurchased for 10% of the product purchase price when
a two-year extended warranty is purchased. The product replacement service is only available on
selected models.
30 Day Return Policy:
No returns will be accepted without prior written authorization of BRG. Incorrect merchandise received
will receive prompt re-shipment of correct items. Incorrect merchandise, other than custom items, may be
returned, shipped prepaid, and will be exchanged on an equivalent basis.
Merchandise, other than custom items, that cannot be used may be returned at a 25% restocking charge if
items are shipped prepaid in the original boxes. Carrier is responsible for parts damaged in shipment. The
customer should have driver sign for damaged carton on delivery receipt and make a claim with the
freight company. Please insist that the carrier's representative conduct an inspection, and retain all
packing materials for the inspector. Please report promptly for immediate follow-up on short shipments.
No action arising from any sale by BRG may be brought by a customer more than one year after the date
of shipment.
