If you cannot make a call from your
telephone.
There may be no dialling tone for example -
disconnect any extension phones and try to
make a call again on your first phone. If you
succeed in getting through, re-connect your
extension phones until you locate the faulty
phone or socket. To establish if it is the phone
or the socket that is faulty connect 'it to a
socket where there is a phone that you know
is working properly If the problem continues,
the extension phone is likely to be at fault.
If you cannot make a call with only the first
phone connected you should report the
situation to the British Telecom fault service.
Their number is usually
151,
check your
phone book to be sure. Once you have
spoken to an engineer he will be able to give
you more advice and may do a remote test on
your installation.
Please remember that if you call an engineer
to visit your premises, unless it is to repair a
line fault, British Telecom will charge a call-out
fee. This is because only rented phones are
covered for engineering visits and repairs.
If you cannot get through to a number
from any phone, although you can
hear a tone.
You should check that all handsets on your
installation are properly replaced before trying
to make a call again.
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