8-Button Wall Plate Ethernet Keypad User Manual (LB-KP8E-ICP / LB-KP16E-ICP)
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SERVICE PROCEDURE
5.1 Replacement Policy
Standard products found defective on arrival (DOA) will be replaced, based on
availability, within 24 to 48 hours anywhere in the U.S. Please call Customer
Service at 800-214-0222 for information.
5.2 Return/Repair Service
The LB-KP8E-ICP / LB-KP16E-ICP Button Keypad contains no user serviceable
components. If you have a problem with your unit, please contact the Customer
Service Department. To facilitate our return/ repair processing please contact
Broadata Communications, Inc. to obtain a Return Material Authorization (RMA).
Please include the following information:
• Product Model Number
• Serial Number
• Complete Description of Problem
• Hardware Installation Description
Broadata Communications, Inc.
2545 West 237th Street, Suite K
Torrance, CA 90505
1-800-214-0222
(310) 530-1416
(310) 530-5958 (Facsimile)
e-mail: CustomerService@Broadatacom.com
Website: www.broadatacom.com