Broadconnect M7324N, User Manual

Page 1: ... Issue 02a 03 October 2011 M7324N Telephone User Guide IP Office ...

Page 2: ...ely utilized by End User License types Designated System s License DS End User may install and use each copy of the Software on only one Designated Processor unless a different number of Designated Processors is indicated in the Documentation or other materials available to End User Avaya may require the Designated Processor s to be identified by type serial number feature key location or other sp...

Page 3: ...all 35 5 6 Transferring Calls Using Conference Directory 6 38 6 1 Viewing Contacts Details 39 6 2 Make a Call from the Directory 39 6 3 Using the Directory for Other Functions 40 6 4 Adding a New Contact 40 6 5 Add a Contact from the Call Log Call Log 7 42 7 1 Accessing the Call Log 43 7 2 Viewing Call Details 44 7 3 Making a Call 44 7 4 Deleting a Record 44 7 5 Deleting All Records 44 7 6 Adding ...

Page 4: ...ton 74 13 3 Attention Ring 74 13 4 Auto Hold 74 13 5 Bridged Appearance Button 74 13 6 Call Appearance Button 74 13 7 Call Coverage Button 74 13 8 Do Not Disturb 75 13 9 Do Not Disturb Exceptions 75 13 10 Follow Me 75 13 11 Follow Me Here 75 13 12 Follow Me To 75 13 13 Forward on Busy 75 13 14 Forward on No Answer 75 13 15 Forward Unconditional 76 13 16 Group 76 13 17 Idle Line Preference 76 13 18...

Page 5: ...M7324N Telephone User Guide Page 5 Issue 02a 03 October 2011 IP Office Telephone Overview Chapter 1 ...

Page 6: ......

Page 7: ...tomatic Intercom 7 8 9 18 13 02 Call 0 17 14 01 Call Volume 16 15 Spk The bottom right button is fixed as a Handsfree speaker button This can be used to answer calls handsfree on the phone s speaker or headset if the phone has a headset connected 1 2 Which Telephone System The IP Office telephone system can operate in a number of modes This guide is for a system operating in IP Office Standard Ver...

Page 8: ... of each key is indicated by the text label in the display Volume Controls Increase or decrease the volume during a call Handsfree Speaker The bottom right button is fixed as a handsfree speaker button You can press this button to answer or make a call in handsfree speakerphone mode You can also press it to switch from the handset to the speaker during a call The button is lit when the phone is on...

Page 9: ...e an transfer enquiry call to another number Pressing Feature 70 again to completes the transfer Call Park Feature 74 Park your current call The park slot number used is based on your extension number For example for extension XXX the first parked call is assigned to park slot XXX0 the next to XXX1 and so on up to XXX9 Any user can unpark the call by entering that park slot number Call Unpark Feat...

Page 10: ...on Program Feature 3 This feature allows programming of a range of features onto programmable buttons Store a Personal Speed Dial Feature 4 This feature code allows you to configure personal directory entries for use as speed dials After selecting this function dial the two digit number between 00 to 99 for the personal directory entry to be programmed Note that no warning is given if the entry is...

Page 11: ...embers Call 53 N Pickup a call ringing the members of a group N This does not necessarily have to be a group call Conference Conference Held Calls 47 Start a conference between yourself and any calls that you have on hold Do Not Disturb Switch Do Not Disturb On 08 Set your phone to do not disturb Switch Do Not Disturb Off 09 Switch off do not disturb Add a Do Not Disturb Exception Number 10 N Add ...

Page 12: ...s been set those functions will use the forward unconditional number if set Switch Forward On Busy On 03 Switch Forward On Busy Off 04 Switch Forward on No Answer On 05 Switch Forward on No Answer Off 06 Group Night Service Status On 20 N Set a group into night service status by entering its extension number N Night Service Status Off 21 N Take a group out of night service status by entering its e...

Page 13: ...stem phone user an S in the phone s display indicates a system alarm 1 7 Tones In addition to ringing you may hear the following tones Page Call Single Loud Beep This tone indicates that your phone is receiving a page call You do not need to take any action to hear the call and you cannot be heard by the person doing the page You can answer a page call turning it into a normal call by pressing the...

Page 14: ...phone is idle 1 10 Notes This guide was written assuming that the telephone system and your phone are using their default settings However the system has a wide range of controls and features that can be used to customize its operation and that of your phone Your system administrator will inform you if they change any settings that will affect you or the operation of your phone Other Phones The M7...

Page 15: ...M7324N Telephone User Guide Page 15 Issue 02a 03 October 2011 IP Office Making Calls Chapter 2 ...

Page 16: ...ll another internal user and they do not answer you can set a callback When you have a callback set the system will call you when the other user next uses ends a call When you answer the callback the system will automatically make another call to the user This function can be assigned to a programmable button This allows it to be accessed in a single key press If the button includes an indicator i...

Page 17: ...ect voice call It calls another extension and has the call automatically answered on handsfree speaker after playing 3 beeps If the called extension does not have a handsfree microphone the user must use the handset if they want to talk The called extension called must support a handsfree speaker If the extension does not or if the extension is not free when called the call is alerts as a normal c...

Page 18: ...en you make calls Dialing a Number Using En Bloc Mode 1 Without going off hook to hear dial tone start dialing 2 You can use the key or the soft key to delete the previous digit dialed if you need to correct the number 3 When you have completed the number as required you can select how you want to make the call Lift the handset to start a call using the handset Press one of your idle call appearan...

Page 19: ...git personal speed dial number between 00 to 99 Alternatively you can dial the 2 digit personal speed dial number and then press To dial a system speed dial Dial the 3 digit system speed dial number between 000 to 999 Using the Contacts Directory You can also select the personal or system speed dial to use for a call using the Contacts Directory Entering a Personal Speed Dial WARNING Note that no ...

Page 20: ...y in many telephone functions where you need to select the number for a destination for example during transfers 1 Access the contacts directory a Press the programmable button to which the Directory function has been assigned or if displayed press the Dir soft key b Dial the name or part of the name that you want to find The list of contacts is filtered to show only matching names c Use the and b...

Page 21: ...M7324N Telephone User Guide Page 21 Issue 02a 03 October 2011 IP Office Answering Calls Chapter 3 ...

Page 22: ...to A slow flashing icon indicates a call waiting to be answered A steady icon indicates the currently connected call A fast flashing icon indicates a held call 3 1 Divert a Call to Voicemail You can redirect a call to voicemail without answering the call This only applies for call to you not calls to a group of which you are a member 1 Press the To VM soft key or if your phone is idle press the Re...

Page 23: ...all ringing any group of which the you are a member even if the call is not currently alerting on your phone You can use this function even when your group membership is set to disabled 1 Press Feature 75 Default Short Codes Short codes are numbers that you can dial from any types of phone on the telephone system The following are default short codes that may be available on your system Pickup Any...

Page 24: ......

Page 25: ...M7324N Telephone User Guide Page 25 Issue 02a 03 October 2011 IP Office Call Controls Chapter 4 ...

Page 26: ...utton will be lit while mute is active 2 To switch mute off press the key again 4 3 Switching Between Calls You can switch between calls by pressing the call appearance button of the call to which you want to talk The button indicators will show which call you are currently talking to A slow flashing icon indicates a call waiting to be answered A steady icon indicates the currently connected call ...

Page 27: ...d either continue handsfree or lift the handset The speaker allows the phone to receive page calls You can hear the page without needing to take any action You can answer the page by pressing the Answer soft key The speaker allows the phone to auto answer direct voice calls You can hear the caller and they can hear you without you needing to take any action The same applies for call from other use...

Page 28: ... to switch between the headset and the handset 4 8 Group Listen Using group listen allows you to hear the caller through the phone s handsfree speaker but they only hear speech from your phone s handset microphone rather than the handsfree microphone Group listen is automatically turned off at the end of a call To Turn Group Listen On Press Feature 802 To Turn Group Listen Off Press Feature 802 4 ...

Page 29: ...p s own voicemail settings are used rather than your settings G Group Member In Group A G is shown on your phone s idle display when have been configured as a member of a group and your membership is enabled While this is the case you may receive calls targeted to the group O Out of Service An O is shown on your phone s display when any of the groups of which you are enabled as a member is set to ...

Page 30: ...l without specifying a park slot number to be used the system will automatically assign a number based on your extension number plus a single digit For example for extension 201 the first parked call will use park slot number 2010 if available If you already have one parked call the next parked call will use park slot 2011 if available and so on up to 2019 Call park buttons can be configured to ma...

Page 31: ...ly applies to conference calls hosted by your own telephone system Holding your call to a conference hosted on another telephone system will cause that conference to hear your system s music on hold 4 11 2 1 Holding a Call 1 To put your current call on hold press the Hold button or the call s appearance button 2 The held call will be indicated by its appearance key changing to a fast flashing icon...

Page 32: ......

Page 33: ...M7324N Telephone User Guide Page 33 Issue 02a 03 October 2011 IP Office Conference Calls Chapter 5 ...

Page 34: ...ing Hold or Feature 3 3 Dial the party that you want to add to the conference 4 If they answer and want to join the call press Feature 3 5 If they do not want to join the call or do not answer replace the handset or press Release Return to the held call by pressing its call appearance fast flashing icon 5 2 Adding a Call to a Conference You can add additional parties to an existing conference 1 Pr...

Page 35: ... If you are the only internal user in the conference depending on your telephone systems configuration dropping yourself from the conference may end the conference Consult your system administrator for details 5 5 Holding a Conference Call Using the Hold key you can put a conference call on hold in the same way as you can for a normal call The appearance key for the conference call will show a fas...

Page 36: ......

Page 37: ...M7324N Telephone User Guide Page 37 Issue 02a 03 October 2011 IP Office Directory Chapter 6 ...

Page 38: ...tem administrator has configured to be advertised across the network External Contacts These contacts are viewable and useable by all phone users These are two types of external contacts Some external contacts are entered into the telephone system configuration by the system administrator 1 Other external contacts are those imported by the telephone system from other directory sources Notes 1 Whil...

Page 39: ... shown press c Press the programmable button to which the Directory function has been assigned or if displayed press the Dir soft key d Dial the name or part of the name that you want to find The list of contacts is filtered to show only matching names d Use the and buttons to scroll through the list of matching names Note If done during a call or while alerting this will also adjust the call or r...

Page 40: ...9wxyz Backspace 0 0 Space Use the button button to advance the text entry cursor to enter the next character Use the button button to delete the current character 6 When complete press Hold again 6 5 Add a Contact from the Call Log You can add a name and number shown in your call log to your personal contacts 1 Press Feature 812 The display will change to show your call log records Use the key to ...

Page 41: ...M7324N Telephone User Guide Page 41 Issue 02a 03 October 2011 IP Office Call Log Chapter 7 ...

Page 42: ...d not answered by any of the members including you Note 1 Your centralized call log can be turned off by the system administrator If they do that your phone will display Call Log Disabled when you try to access the call log 7 1 Accessing the Call Log 1 Press Feature 812 The display will change to show your call log records Use the key to select which call log records you are viewing The options ar...

Page 43: ...e displayed Use the and keys to cycle through the values Time and Date The time of the call Count How many time a call of the same type name and number has occurred Only the details of the most recent call are kept in your call log However the count will indicate if the caller has rung or has been rung several times Call Type The type of call record The options are Mis missed calls Ans answered in...

Page 44: ...te all call records from your call log This action deletes all call log record types Incoming Missed and Outgoing not just the type you are currently viewing This action deletes your personal call records and any group call records 1 Press Feature 812 The display will change to show your call log records Use the key to select which call log records you are viewing The options are All Mis missed ca...

Page 45: ...M7324N Telephone User Guide Page 45 Issue 02a 03 October 2011 IP Office Voicemail Chapter 8 ...

Page 46: ...The icon of a programmable button programmed to Feature 65 will act as a message waiting indicator for new messages That button can then also be used to access the mailbox 8 2 Checking Messages 1 Press Feature 65 or Feature 981 Depending on how your voicemail system is configured you may be asked to entered your voicemail code 2 Follow the voice prompts provided by the system For help press either...

Page 47: ...M7324N Telephone User Guide Page 47 Issue 02a 03 October 2011 IP Office Logging In Out Chapter 9 ...

Page 48: ... in there you return to being logged in on that phone If you remain logged out you are treated the same as being on do not disturb except that all calls to you go to voicemail if available If you have a mobile twinned number the system administrator can configure the system so that calls are still presented to your mobile twin while you are logged out Default Extension Each extension can be config...

Page 49: ... previous user has logged out and the phone has no current user You can recognize a phone in this state by Login and NoUser being shown on the display 1 Press the Login soft key 2 Enter your extension number and press 3 Enter your login code and press again 9 3 Logout You can only log yourself out if you have been given a login code by your system administrator Otherwise the only way to be logged ...

Page 50: ......

Page 51: ...M7324N Telephone User Guide Page 51 Issue 02a 03 October 2011 IP Office Redirecting Calls Chapter 10 ...

Page 52: ... unanswered at your phone Forward Unconditional Immediately forward calls Forwarding to voicemail can be selected as an option Do Not Disturb Redirect all calls to voicemail if available or otherwise to busy tone You can set do not disturb exception numbers for calls to which do not disturb if not applied Other users can make priority calls to override your do not disturb Twinning Twinning is a pr...

Page 53: ... follow me at the extension to which you want your calls redirected Default Short Codes Short codes are numbers that you can dial from any types of phone on the telephone system The following are default short codes that may be available on your system Follow Me Here 12 N Dialed at the extension to which you want you calls redirected Use your own extension number N when dialing the short code Foll...

Page 54: ...rt codes that may be available on your system Cancel All Forwarding 00 Switch off any forwarding Includes forward unconditional forward on busy forward on no answer follow me and do not disturb Set the Forward Unconditional Destination 07 N Set the destination number N for forward unconditional when it is switched on Switch Forward Unconditional On 01 Switch on forward unconditional A destination ...

Page 55: ...when you have forward unconditional enabled To Turn Forward Unconditional On 1 Press Feature 4 2 The phone prompts you for the number to which you want calls forwarded If you already had a number set previously that number is displayed 3 Enter the number to which you want to forward the call Press to delete the previous digit 4 If the number matches an internal extension it is saved automatically ...

Page 56: ...m will attempt to redirect forwarded calls to voicemail if they are still unanswered after having rung for your no answer time default 15 seconds This is not always possible for calls that have been forwarded to an external number Using a Programmable Button This function can be assigned to a programmable button This allows it to be accessed in a single key press If the button includes an indicato...

Page 57: ...empt to redirect forwarded calls to voicemail if they are still unanswered after having rung for your no answer time default 15 seconds This is not always possible for calls that have been forwarded to an external number Using a Programmable Button This function can be assigned to a programmable button This allows it to be accessed in a single key press If the button includes an indicator it will ...

Page 58: ...Not Disturb An N is shown on your phone s idle display when you have do not disturb enabled To Turn On Do Not Disturb 1 Press Feature 85 The phone briefly displays Do Not Distrb To Turn Off Do Not Disturb 1 Press Feature 85 The phone briefly displays Allow Calls Default Short Codes Short codes are numbers that you can dial from any types of phone on the telephone system The following are default s...

Page 59: ...o uses both a normal desk phone and also needs a mobile phone while moving around the building Your settings are applied to both phones If the secondary is a 1400 1600 9400 9500 9600 M Series T Series phone it will share the same call log and personal directory contacts as available on your primary Similarly message waiting indication for your mailbox is show on both phones T Twinned A T is shown ...

Page 60: ......

Page 61: ...M7324N Telephone User Guide Page 61 Issue 02a 03 October 2011 IP Office Phone Settings Chapter 11 ...

Page 62: ...a 5 seconds 11 3 Ringer Volume You can change the ringer volume using the following process You can also adjust the volume while a call is ringing your phone 1 Press Feature 80 The phone will start a continuous ring 2 Use the soft and loud volume buttons to change the volume to the level required 3 The function will automatically cancel after a 5 seconds 11 4 Enbloc Pre Dialing You can enable or d...

Page 63: ...M7324N Telephone User Guide Page 63 Issue 02a 03 October 2011 IP Office Button Programming Chapter 12 ...

Page 64: ...ther user has a call alerting them When that is the case pressing the button answers their call When the icon is steady the user is busy Feature Button Feature 3 Set a button to invoke a Feature code Function Button Feature 3 Set a button to invoke a selected telephone system function Default Buttons Feature 3 You can return the function of certain buttons back to their default for this type of ph...

Page 65: ...llowing are the default buttons for a M7324N telephone Display SK1 SK2 SK3 23 11 Call Forwarding All 07 Conference Hold Feature Release 22 10 Speed Dial 06 Transfer 21 9 Last Number Redial 05 Do Not Disturb 1 2 3 20 8 04 Group Pickup 4 5 6 19 12 03 Automatic Intercom 7 8 9 18 13 02 Call 0 17 14 01 Call Volume 16 15 Spk 12 3 Erasing a Button The process for setting an auto dial button can also be u...

Page 66: ...utton The button deletes the last digit entered The soft key can also be used The Clear soft key deletes the whole number entered 4 When the number is complete press Hold or press the OK soft key 12 5 Internal Auto Dial User Button A button set to this function calls another user The button can also be used to see the current state of the other user The button s icon will flash when the other user...

Page 67: ... the Selct soft key 5 If the button has an existing function it is displayed 6 Press Hold to assign the function or press the Repla soft key Otherwise press Feature to return to function selection or press the Back soft key 7 Press Release to exit programming 12 7 Feature Button This process allows you to store some of the Feature codes that you can dial You can then activate the feature using a s...

Page 68: ...and has the call automatically answered on handsfree speaker after playing 3 beeps If the called extension does not have a handsfree microphone the user must use the handset if they want to talk The called extension called must support a handsfree speaker If the extension does not or if the extension is not free when called the call is alerts as a normal call 12 8 3 Call Forwarding All A button se...

Page 69: ...However if required internal calls can also be selected When enabled all calls matching the settings are forwarded to the number set as the forward on busy no answer destination That number can be internal or external Busy is defined has having no available call appearance buttons on which further calls can be presented Group calls are not presented when you are busy and so are not forwarded by th...

Page 70: ...rnal calls alert normally The button s icon is shown when internal auto answer is on 12 8 18 Last Number Redial A button set to this function can be press to redial the number of the last outgoing call that you made You can redial the number of the last outgoing call that you made 12 8 19 Page Group A button set to this function starts the process of making a page call After pressing the button en...

Page 71: ...ion briefly display the date and time during a call in place of the caller s name and number 12 8 29 Transfer A button set to this function operates the same as dialing Feature 70 12 8 30 Twinning A button set to this function lets you control your mobile twinning It only applies if you have been configured as a mobile twinning user by your system administrator While your phone is idle the button ...

Page 72: ......

Page 73: ...M7324N Telephone User Guide Page 73 Issue 02a 03 October 2011 IP Office Glossary Chapter 13 ...

Page 74: ...tc The bridged appearance button can be used to retrieve the call if on hold or to join the call if active Bridged appearance buttons are not supported between users on different systems in a Small Community Network 13 6 Call Appearance Button Call appearance buttons are used to represent calls to and from your phone By having several call appearance buttons you are able to answer and make several...

Page 75: ...email on the telephone system will attempt to redirect forwarded calls to voicemail if they are still unanswered after having rung for your no answer time default 15 seconds This is not always possible for calls that have been forwarded to an external number 13 14 Forward on No Answer Forward on no answer redirects calls that have alerted your phone but have not been answered for some reason By de...

Page 76: ...alls from either extension A typical example for internal twinning would be a user who uses both a normal desk phone and also needs a mobile phone while moving around the building Your settings are applied to both phones If the secondary is a 1400 1600 9400 9500 9600 M Series T Series phone it will share the same call log and personal directory contacts as available on your primary Similarly messa...

Page 77: ...he button 13 27 Ringing Line Preference This setting is controlled by your system administrator and is normally on When you are not connected to a call if you receive an incoming call ringing line preference will make the alerting appearance button your selected appearance button You can answer the call by just lifting the handset without having to press the button to select it first Without ringi...

Page 78: ......

Page 79: ...9 Directory 69 Do Not Disturb 69 Erase 65 Feature Codes 67 Flash Hook 69 Forward All 68 Forward on Busy 69 Forward on No Answer 69 Forward Unconditional 68 Functions 68 Group Listen 70 Group Page 70 Group Pickup 70 Hook Flash 69 Hunt Group Night Service 70 Inspect 64 Intercom 68 Internal Auto Answer 70 Last Number Redial 70 Log 68 Night Service 70 No Calls 69 Page 70 Park 68 Pickup 70 Priority Cal...

Page 80: ...Log 43 Dial Direct 17 Dial tone Broken 55 58 69 74 75 Dial Voice Button 68 Dialing Code 23 29 30 34 46 48 53 54 55 56 57 58 77 Direct Call Pickup 23 Direct Pickup Button 69 Direct Voice 17 Directory 38 Add 40 44 Add From Call Log 40 44 Button 69 Make a call 20 39 Display B 13 Contrast 62 Contrast Button 68 D 13 55 75 G 13 29 N 13 58 69 74 O 13 29 S 13 T 13 59 Divert All 55 75 Busy 56 69 75 Divert ...

Page 81: ...ng 77 K Keys Letters 14 L Last Number Rdial 16 70 Last Number Redial Button 70 Letters Key Top 14 Status 13 Line Appearance 76 Line Preference Idle Line Preference 76 Ringing 77 Listen Group Listen 70 Log Button 68 Login Short Code 11 48 Login Code 76 Logout Short Code 11 48 M Mailbox 71 Short Codes 11 46 Make a call From the Directory 20 39 Make call from Call Log 20 44 Menu Call log 42 Contacts ...

Page 82: ... Follow Me 11 53 Forward on Busy 11 54 56 57 Forward on No Answer 11 54 56 57 Forward Unconditional 11 54 55 Group 11 29 Login 11 48 Logout 11 48 Mailbox 11 46 Park 11 30 Pickup 11 23 Unpark 11 30 Voicemail 11 46 Slot Number 30 77 Small Community Network 77 Sound 62 Speaker 27 Group Listen 28 70 Mute 26 Volume 26 Speech Mute 26 Volume 26 Speed Dial Personal 19 Program 19 System 19 Speed Dial Butto...

Page 83: ...M7324N Telephone User Guide Page 83 Issue 02a 03 October 2011 IP Office ...

Page 84: ...ts to the detailed specifications at its discretion The publication of information in this document does not imply freedom from patent or other protective rights of Avaya or others All trademarks identified by the or are registered trademarks or trademarks respectively of Avaya Inc All other trademarks are the property of their respective owners This document contains proprietary information of Av...