Brocade Adapters Troubleshooting Guide
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1. General information:
•
Brocade adapter model number
•
Host operating system version
•
Software name and software version, if applicable
•
syslog message logs
•
bfa_supportsave output.
To expedite your support call, use the bfa_supportsave feature to collect debug
information from the driver, internal libraries, and firmware. You can save valuable
information to your local file system and send it to support personnel for further
investigation. For details on using this feature, refer to
•
Detailed description of the problem, including the switch or fabric behavior immediately
following the problem, and specific questions.
•
Description of any troubleshooting steps already performed and the results.
2. Adapter serial number:
The adapter serial number and corresponding bar code are provided on the serial number
label illustrated below. This label is affixed to the adapter card.
You can also display the serial number through the following HCM dialog boxes and BCU
commands:
•
Adapter Properties tab in HCM.
Select an adapter in the device tree, then click the Properties tab in the right pane.
•
BCU adapter --list command.
This command lists all adapters in the system and information such as model and serial
numbers.
3. Port World-Wide Name (PWWN).
Determine this through the following resources:
•
Label affixed on adapter card provides the WWPN for each port.
•
Brocade BIOS Configuration Utility.
Select the appropriate adapter port from the initial configuration utility screen, then select
Adapter Settings to display the WWNN and PWWN for the port. For details, refer to the Boot
Code chapter in the
Brocade Adapters Installation and Reference Manual
.
•
Port Properties tab in HCM.
Select a port for a specific adapter in the device tree, then click the Properties tab in the
right pane.
•
The following BCU commands:
*FT00X0054E9*
FT00X0054E9
