46
Brocade Adapters Troubleshooting Guide
53-1001582-01
Data to provide support
3
•
Fabric OS Troubleshooting and Diagnostics Guide
This guide provides detailed information on collecting troubleshooting information and
isolating general SAN problems between the Brocade switch, host systems, and storage
systems.
•
Fabric OS Command Reference Manual
Fabric OS diagnostic and monitoring commands for Brocade switches.
•
Your host system’s operating system user and administrator’s guides.
Host system diagnostics, logs, and system monitoring tools.
Data to provide support
When problems occur requiring support assistance, provide a detailed description of the problem,
as well as output collected from the following HCM and BCU tools:
•
Support Save
•
Diagnostics
•
Port logs
•
Port statistics and properties
•
Adapter properties
•
Host operating system error logs
Data collection using host system commands
describes commands common to each supported operating system that you can use to
gather information for troubleshooting problems. For details on these commands, refer to your
system’s online help and documentation.
NOTE
Output from all of these commands is captured using the Support Save feature.
1
TABLE 5
Host system data collection commands
Task
Linux
Windows
VMware
Solaris
1
Listing PCI devices
lspci -vv
In Windows registry
location
HKEY_LOCAL_MACHINE
\SYSTEM\CurrentContro
lSet\Enum\PCI devcon
find pci\*
lspci -vv, esxcfg-info -w
prtdiag -v, prtconf -pv
Listing installed HW details
lsdev
msinfo32.exe
Click the plus sign(+)
next to Components to
view hardware details.
esxcfg-info -a
prtdiag -v, prtconf -pv
Displaying process
information
ps -efl, top
Windows Task Manager,
tasklist.exe
ps -efl, top
ps -efl, top
