Troubleshooting
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9
NOTE
If you have cleared a multifeed, confirm that the data scanned before the multifeed was detected has been
saved, and then start scanning again at the next page or the beginning of the document after
IMPORTANT
• Be careful when touching the Separation Pad and the surrounding area of the machine. Otherwise, you
could cause serious damage to the machine.
• To avoid damage to the jammed document, DO NOT pull the document out before opening the Front
Cover.
• Take out any paper from the ADF before closing the Front Cover.
• To avoid future document jams, do the following:
• Close the Front Cover correctly by pushing it gently in the middle.
• Configure the settings for your document correctly.
• Clean the Separation Pad and Pick-up Roller. To clean the Separation Pad, see
on page 183 to see how to pull the Separation Pad out from the machine, clean the
rubber side of the Separation Pad with a soft lint-free cloth moistened with water, and then fit the
Separation Pad to the machine. To clean the Pick-up Roller, see
• Stagger the pages and then load your document. See
• Make sure your document is acceptable for the machine. See
• Load your document correctly. See
• Load no more than 50 pages at a time.
• Load the card vertically when scanning cards.