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Identifying Your Problem
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First, check the following:
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The AC power cord is connected correctly and the machine is turned on.
All of the protective parts have been removed.
The Front Cover, Separation Pad Cover and Pick-up Roller Cover are completely closed.
The interface cable is securely connected to the machine and the computer.
The correct driver for the machine has been installed.
The computer is connected to the correct port on the machine.
Error and Maintenance Messages
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As with any sophisticated office product, errors may occur and supply items may need to be replaced. If this
happens, your machine identifies the problem and shows an error message. The most common error and
maintenance messages are shown below (the messages will be displayed on Status Monitor or the LCD of
the machine (ADS-2600We only)).
You can correct most errors and clear routine maintenance messages by yourself. If you need more help, the
Brother Solutions Center offers the latest FAQs and troubleshooting tips.
Visit us at http://support.brother.com
NOTE
(For ADS-2100e users only)
See also
LED Indications (ADS-2100e only)
Troubleshooting
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Error message
Cause
Action
Out of Memory
The machine’s memory is full.
To clear the error, do one of the following:
Press any key (ADS-2100e) or
(ADS-2600We).
Turn the machine off and then on by
unplugging the machine from the electrical
socket and then plugging the machine in again.
To prevent the error, do one of the following:
Reduce the numbers of your documents.
Set resolution setting or file size smaller.
Replace Pad
The Separation Pad has been used
over 50,000 times.
Replace the Separation Pad with a new one.
Scanning errors may occur if you do not replace
the part. See