Brother DCP-1000 Owner'S Manual Download

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YL4DCP-1000-FM5.5

BROTHER ONE YEAR LIMITED WARRANTY and EXCHANGE SERVICE

(USA Only)

This warranty gives you certain rights
and you may also have other rights that
may vary from state to state.
This warranty is given only to the first
end-use purchaser of the
accompanying product (referred to in
this warranty as “this Product”).

What is covered:

Brother warrants to you

for the Warranty Period that there are no
defects in the materials, workmanship or
Year 2000 compliance of this Product. The
“Warranty Period” is 1 year from the date
you purchased this product. The “Warranty
Period” for consumable items, such as Print
Heads, Toner, Drums, Ink Cartridges, Print
Cartridges, Refill Ribbons, Therma PLUS
Paper and Thermal Paper, etc. is 90 days
from the date of purchase, or the rated life of
the Consumable item, whichever is shorter.

What is NOT covered:

Warranty WILL BE

VOID by Brother for repairs or replacements
made necessary due to the following: (1) If
the Product was not purchased from an
authorized Brother reseller within the United
States, (2) The Product has been serviced
or modified by anyone other than an
Authorized Service Representative of
Brother, (3) The serial number has been
modified, defaced or removed from this
Product, (4) Non-Brother

-brand or non-

Brother approved parts, supplies, power
supplies or other accessories have been
used with this Product, (5) Any damage
caused by accident, neglect, abuse or
misuse or, the recommended monthly
volume has been exceeded, (6) Damages
caused as a result of modification, alteration
or repairs performed by anyone other than a
Brother Authorized Service Representative.
(7) NOT COVERED UNDER WARRANTY
ARE: Consumable items, for example
(including, but not limited to): ribbons, ink or
toner cartridges, toner drum units, print
heads, cleaning and/or instances where no
defects in material or workmanship are
found in the Product, etc. (8) Damage
caused by improper connection and/or
disconnection of the Product; failure of the
operator to follow operational instructions,
improper set up of the Product.

What to do if you think your Product is
defective:

Call our Customer Service

Hotline at 1-800-284-4329, or if you suspect
a defect in materials or workmanship in this

Product, you can report it to a Brother
Authorized Service Center. During the
Warranty Period, supply Brother’s
representative with a copy of your dated bill
of sale showing that this Product was
purchased within the United States. For the
name of your Brother Authorized Service
Center, call 1-800-521-2846. After
contacting the Brother Authorized Service
Center, you may be required to deliver or
send the Product properly packaged, freight
prepaid, to the Authorized Service Center
together with a photocopy of your bill of sale.

What Brother will do:

Brother (or its

Authorized Service Center) will evaluate
your report of a possible defect to determine
whether a defect exists, and if it does exist,
Brother (or its Authorized Service Center)
will repair or (at Brother’s option) replace the
Product with a product that performs the
same functions and performs as well as the
original Product. Brother reserves the right
to supply refurbished or remanufactured
replacement parts provided that the
replacement parts conform to the
manufacturer’s specifications for new
products. The repaired or replacement
product will be returned to you at no cost.

Exchange Service:

When an exchange is

authorized, Brother will exchange your non-
working product with a refurbished or
remanufactured product that conforms to the
manufacturer’s specifications for new
products. The refurbished or remanufactured
Product you receive will be covered by the
balance of the limited warranty period
remaining on the original Product, plus an
additional thirty (30) days. You will keep the
replacement Product that is sent to you and
must return (or be billed up to the cost of a new
product) your original non- working product,
which shall become the property of Brother.
You must call Brother Customer Service and if
the representative cannot correct the product’s
malfunction over the telephone and you elect
the exchange service, you must provide
information pertaining to this Product and you
must also provide a valid major credit card
number. Your credit card will be charged up to
the cost of a new Product if: (i) you do not
return your original Product to Brother within
five (5) business days; (ii) the malfunctions of
your original Product are not covered by the
limited warranty;