100
4 Change the compatibility setting to
Basic(for VoIP)
.
You may be able to send and receive faxes by lowering the connection speed.
a
Press
Menu
,
2
,
0
,
1
.
b
Press
a
or
b
to choose
Basic(for VoIP)
.
c
Press
OK
.
d
Press
Stop/Exit
.
NOTE
Brother does not recommend the use of a VoIP line. VoIP limitations in general can cause
some functions of the fax machine not to work correctly.
If, after trying all of the above the problem is still not resolved, turn the machine off, and then turn
it on.
If you still cannot send or receive faxes after trying all of the above, check the FAQ on the
Brother Solutions Center website (http://support.brother.com).
Troubleshooting for other problems
Question
Answer
Cannot receive a fax.
If you have a dedicated fax line and want your Brother machine to automatically
answer all incoming faxes, you should choose
Fax Only
.
Can I set the machine not to print
the Transmission Verification
report?
This product will print a Transmission Verification repor
Even if the Transmission Verification report is set to
Off
, a report is printed when
there is a communication error.
If the
Journal Period
is set to
Off
,
Fax Journal
are not printed.
Can I cancel the fax job?
Press
Stop/Exit
to cancel the fax or
Menu
2
,
6
(for India and Vietnam),
Menu
2
,
7
(for Other countries) to cancel the remaining jobs.
Poor sending quality.
Try changing your resolution to
Fine
or
S.Fine
, or clean the scanner.
Sent faxes are blank.
Make sure you are loading the document correctly. The document should be face
down when using the ADF or the scanner glass. See
Vertical black lines when sending.
Black vertical lines on faxes you send are typically caused by dirt or correction
fluid on the glass strip. See