For Australia Only:
Support
– For technical support of your Brother Product other than what you can resolve through
the User’s Guide, please visit our website or Solutions website (see below) to find an answer to
FAQs/Troubleshooting, locating Drivers & Software.
Alternatively, please contact the Product Support Centre for any customer care/technical support
enquiry.
To contact Brother International (Aust) Pty Ltd for support on a Brother product please see
the details listed below:
Our Technical Support Consultants are available 5 days a week by phone during the hours of
8.30am to 5.00pm (EST/EDST) Monday to Friday.
For New Zealand Only:
For technical support for your Brother Product please refer to this user guide and the FAQ’s
available on our Brother Solutions website, http://support.brother.com.
Drivers, software, user guides and technical references are all available on our Brother Solutions
website.
If you require further assistance please contact Brother International (NZ) Limited on the following
numbers
Our Technical Support Consultants are available 7 days a week by phone during the hours of
8.30am to 5pm Monday to Friday and 9am to 5pm Saturday and Sunday.
Email Assistance
Please visit www.brother.co.nz and submit a helpdesk enquiry from our Service and Support
page.
Web Assistance
Please visit www.brother.co.nz under Service and Support for Frequently Asked Questions, Driver
downloads, Warranty information and Service Centres.
Product Support Centre:
Australia
Brother International (Aust) Pty Ltd
Phone:
02 8875 6000
Fax:
02 9870 7223
Solutions Site:
website:
Email:
To submit an e-mail enquiry, visit www.brother.com.au go to
Service and Support
area and follow the prompts.
Initial setup and 14 day product support
0800 454 677
Technical Support for those using Genuine Brother Consumables
0800 329 111
Technical Support for those not using Genuine Consumables
0900 552 152
24 / 7 Automated Self Help
0800 652 152
Brother Recycle Assistance
0800 632 467
Fax Assistance
0800 837 822