Error and Maintenance Messages
> Error Messages When Using the Brother
Web Connect Feature
Error Messages When Using the Brother Web Connect Feature
Your Brother machine displays an error message if an error occurs. The most common error messages are
shown in the following chart.
You can correct most errors yourself. If you need more tips, go to your model's
FAQs & Troubleshooting
page
on the Brother Solutions Center at
.
Connection Error
Error Messages
Cause
Action
Connection Error 02
Network is not connected.
Check that the machine is
connected to the network.
The machine is not connected to a
network.
•
Verify that the network connection
is good.
•
If the
Web
or
Apps
option was
pressed soon after the machine
was turned on, the network
connection may not have been
established yet. Wait and try
again.
Connection Error 03
Connection failed to server.
Check network settings.
•
Network or server settings are
incorrect.
•
There is a problem with the
network or server.
•
Confirm that network settings are
correct, or wait and try again later.
•
If the
Web
or
Apps
option was
pressed soon after the machine
was turned on, the network
connection may not have been
established yet. Wait and try
again.
Connection Error 07
Connection failed to server.
Set the correct Date&Time.
Date and time settings are incorrect.
Set the date and time correctly. Note
that if the machine's power cord is
disconnected, the date and time
settings may have reset to factory
settings.
Authentication Error
Error Messages
Cause
Action
Authentication Error 01
Incorrect PIN code. Enter
PIN correctly.
The PIN you entered to access the
account is incorrect. The PIN is the
four-digit number that was entered
when registering the account to the
machine.
Enter the correct PIN.
Authentication Error 02
Incorrect or expired ID, or
this temporary ID is already
used. Enter correctly or
reissue temporary ID.
Temporary ID is valid for 24
hours after it is issued.
The temporary ID that was entered is
incorrect.
Enter the correct temporary ID.
The temporary ID that was entered
has expired. A temporary ID is valid
for 24 hours.
Apply for Brother Web Connect
access again and receive a new
temporary ID, and then use the new
ID to register the account to the
machine.
Authentication Error 03
Display name has already
been registered. Enter
another display name.
The name you entered as the display
name has already been registered to
another service user.
Enter a different display name.
494
Summary of Contents for DCP-J1100DW
Page 1: ...Online User s Guide DCP J1100DW MFC J1300DW 2018 Brother Industries Ltd All rights reserved ...
Page 20: ... Check the Ink Volume Page Gauge Settings Screen Overview Error and Maintenance Messages 13 ...
Page 23: ...Related Topics Touchscreen LCD Overview Check the Ink Volume Page Gauge Distinctive Ring 16 ...
Page 29: ...Related Information Introduction to Your Brother Machine 22 ...
Page 30: ...Home Paper Handling Paper Handling Load Paper Load Documents 23 ...
Page 44: ...4 Load only one sheet of paper in the manual feed slot with the printing surface face up 37 ...
Page 63: ...Home Print Print Print from Your Computer Windows Print from Your Computer Mac 56 ...
Page 97: ... Change the Print Setting Options When Having Printing Problems 90 ...
Page 172: ...Related Information Scan Using ControlCenter4 Advanced Mode Windows 165 ...
Page 179: ... WIA Driver Settings Windows 172 ...
Page 200: ...Related Information Copy 193 ...
Page 212: ... Enter Text on Your Brother Machine 205 ...
Page 285: ...Home Fax PC FAX PC FAX Related Models MFC J1300DW PC FAX for Windows PC FAX for Mac 278 ...
Page 365: ...Home Security Security Network Security Features 358 ...
Page 414: ...Related Information Configure an IPsec Template Using Web Based Management 407 ...
Page 440: ...Related Information Set Up Brother Web Connect 433 ...
Page 485: ...Related Information ControlCenter4 Windows 478 ...
Page 543: ...Related Topics My Brother Machine Cannot Print Scan or PC FAX Receive over the Network 536 ...
Page 555: ...Related Topics Telephone and Fax Problems Other Problems 548 ...
Page 558: ... Clean the Print Head from Your Brother Machine 551 ...
Page 657: ...OCE ASA Version C ...