Troubleshooting
78
13
Software difficulties
Bleed-through is seen
in the scanned image.
Your document is too thin.
Check that your document is acceptable (see
The contrast setting is improper.
Increase the contrast level.
For Windows
®
: see
For Macintosh: see
When I want to scan in
SD mode, is it possible
to change the paper
size, the image quality,
etc. on my scanner?
You can change only part of the set-
tings.
For more information about the settings, see step 4
of
(DS-920DW only)
Duplex scanning can-
not be performed.
The duplex scanning settings are not
configured in
DSmobileCapture
.
Launch
DSmobileCapture
, click the
Image
tab,
and then select the
Duplex
check box.
The scan mode of the scanner is set to
1 side
(in SD mode).
Press the scanner’s
2 side / 1 side
button so that
2
appears on the LCD.
Difficulty
Cause
Suggestions
When I press
Scan
in
my scanning software,
an error message ap-
pears:
Please install
scanner
or
The scan
was aborted because
the scanner is not
powered on or not
connected properly
.
This error message appears if your
scanner isn’t recognized by your com-
puter.
1. Make sure your scanner is connected properly.
2. Confirm that the Micro USB Cable is working and
that it is not frayed or damaged in any way.
If the error still appears after verifying that the Micro
USB Cable is connected properly, reinstall the
scanner driver from the DVD-ROM.
I cannot install the
scanner drivers.
(Windows
®
)
You may not have been given adminis-
trator privileges.
Log into Windows
®
with administrator rights.
I cannot install the
scanner drivers.
(Macintosh)
You may not have been given adminis-
trator privileges.
From Apple menu, select
System Preferences
>
System
>
Users & Groups
. The left pane of the
window will list the current accounts, one of which
should be your name with the word “Admin” under-
neath. If this is not the case, contact your system
administrator.
Difficulty
Cause
Suggestions
