CHAPTER 6 TROUBLESHOOTING
6-4
2. OPERATOR CALLS & SERVICE CALLS
2.1 Operator
Calls
An ‘operator call’ which the printer indicates on the LCD display is user recoverable. Identify
the error from the table below and take the corrective action described for each indication to
correct it. The printer automatically recovers from most errors, but it may also be necessary to
reset the printer with the control panel button.
Error Message
Remedy
BACK TRAY CLOSED
Open the back output tray. Push down the two blue levers,
and then press
Go
.
BACK TRAY OPEN
Close the back output tray located at the back of the printer.
BUFFER ERROR
Check the interface settings.
CARD ERROR
Make sure of the following:
The CompactFlash card is installed properly.
The installed CompactFlash card is formatted properly.
Turn off the printer. Wait a few seconds, then turn it on again.
If this error message appears again, replace the
CompactFlash card with a new one.
CARTRIDGE ERROR
Take out the toner cartridge and put it back into the printer
again. Refer to
subsection 1.2 Toner Cartridge in CHAPTER
5
.
CLEAN DRUM UNIT
Open the front cover. Take out the drum unit assembly.
Gently slide the blue tab of the drum unit across several
times.
DIMM ERROR
Re-install the DIMM correctly. Turn off the printer. Wait a few
seconds, and then turn it on again. If this error message
appears again, replace the DIMM with a new one.
DOWNLOAD FULL
Add more memory.
DX LEVER ERROR
Move the lever at the back of the printer to the correct paper
size position; A4, Letter or Legal.
ERROR FUSER
Turn the power switch off, wait a few seconds and then turn it
on again. Leave the printer for 15 minutes with the power on.
FONT FULL
Add more memory.
FRONT COVER OPEN
Close the front cover of the printer.
FUSER COVER OPEN
Close the jam clear cover located behind the back output tray
at the back of the printer.