Troubleshooting
271
10
Software Difficulties
10
Cannot scan a long
document.
Long Paper is not selected for the
document size.
Select Long Paper for the document size. If you
cannot select Long Paper, when scanning from the
machine’s Control Panel, set Skip Blank Page to
Off and set Scan Type to an option other than Auto.
Then, you can select Long Paper for the document
size.
A multifeed occurs.
The document is not loaded properly.
Load your document properly (see
on page 60), and then try again.
Cannot scan.
Secure Function Lock is on.
Call your administrator to check your Secure
Function Lock settings.
See
Cannot scan a thick
card successfully.
Card materials and environment are not
suitable.
Load your card sideways. Scan using the following
settings:
Plastic card mode
: Off
Resolution
: 600 dpi
Document Size
: Auto
Multifeed detection
: Off
Rear end scan result
expires when you scan
a thick document or
the scanned image will
be stretched.
A thick document hit the output tray.
Scan your document without using the output tray.
Difficulty
Cause
Suggestions
Cannot install
software.
—
(Windows
®
users only)
Run the
Repair MFL-Pro Suite
program on the
DVD-ROM. This program will repair and reinstall
the software.
Cannot find how to
start ControlCenter4
(Windows
®
).
—
If the
icon is not displayed in the task tray,
click
(
Brother Utilities
) on your desktop, and
then click the drop-down list and select your model
name (if not already selected). Click
Scan
in the left
navigation bar, and then click
ControlCenter4
.
Cannot start
ControlCenter2
(Macintosh).
You have not logged on the computer
as the administrator.
Restart the computer and log on as the
administrator.
Difficulty
Cause
Suggestions
Summary of Contents for ImageCenter ADS-2400N
Page 37: ...General Information 21 1 3 Select Initial Setup in the folder tree Windows ...
Page 41: ...General Information 25 1 3 Select General Setup in the folder tree Windows ...
Page 45: ...General Information 29 1 3 Select Language in the folder tree Windows ...
Page 256: ...Routine Maintenance 240 9 4 Firmly push the Output Tray into the machine ...