TROUBLESHOOTING AND ROUTINE MAINTENANCE
23 - 9
Custom features on a single
line.
If you have Caller ID, Call Wating/Caller ID, Voice Mail, an alarm system
or any other custom feature on a single phone line with your MFC, it may
create a problem sending or receiving fax data.
For example: If you are sending or receiving a fax message while a
custom feature signal comes through on the line, the signal can
temporarily interrupt or disrupt the fax data. Brother’s ECM feature
should help overcome this problem. This condition is related to the
telephone system industry and is common to all devices that send and
receive data on a single, shared line with custom features. If avoiding a
slight interruption is crucial to your business, we recommend a separate
phone line with no custom features.
Printer Difficulties
Horizontal lines appear in text
or graphics.
Clean the print head. (See
Cleaning the print head
on page 23-11.) If
you clean the print heads five times and the print has not improved, call
Brother or your dealer for service.
Scanning Difficulties
TWAIN errors appear while
scanning.
Make sure the Brother TWAIN driver is selected as the primary source.
In PaperPort
®
, click Scan in the File menu and select the Brother
TWAIN driver.
Software Difficulties
Cannot perform ‘2 in 1 or 4 in 1’
printing.
Check that the paper size setting in the application and in the printer
driver are the same.
Cannot print when using Paint
Brush.
Try setting the Display setting to ‘256 colours.’
Cannot print when using
Adobe Illustrator.
Try to reduce the print resolution.
Thick lines and thin lines
appear alternately. (banding)
1. Open the ‘Basic’ tab in the printer driver.
2. Click ‘Setting’ in the Basic tab of the printer driver.
3. Turn OFF ‘Bi-Directional Printing’ by un-checking it.
(See
Bi-Directional Printing
on page 14-5.)
There are some dense lines.
Check ‘Reverse Order’ in the Basic tab of the printer driver.
DIFFICULTY
SUGGESTIONS
