If You Are Having Difficulty with Your Machine
> My Brother
Machine Cannot Print, Scan, or PC-FAX Receive over the Network
My Brother Machine Cannot Print, Scan, or PC-FAX Receive over the
Network
Cause
Action
Interface
Your security software
blocks your machine's
access to the network.
(The Network scanning
feature does not work. )
•
Windows
®
Configure the third-party Security/Firewall Software to allow
Network scanning. To add port 54925 for Network scanning, type
the information below:
-
In
Name
:
Type any description, for example Brother NetScan.
-
In
Port number
:
Type 54925.
-
In
Protocol
:
UDP is selected.
See the instruction manual that came with your third-party
Security/Firewall Software or contact the software manufacturer.
•
Macintosh
Launch ControlCenter2. Click the
Model
pop-up menu, and then
select
Other…
. The
Device Selector
window appears. Reselect
your network machine, make sure
Status
is
idle
, and then click
OK
.
Wired/Wireless
Your security software
blocks your machine's
access to the network.
(The network PC-Fax
Receive feature does not
work.)
(Windows
®
)
Set the third-party Security/Firewall Software to allow PC-FAX Rx. To
add port 54926 for Network PC-FAX Rx, type the information below:
•
In
Name
:
Type any description, for example Brother PC-FAX Rx.
•
In
Port number
:
Type 54926.
•
In
Protocol
:
UDP is selected.
See the instruction manual that came with your third-party Security/
Firewall Software or contact the software manufacturer.
Wired/Wireless
Your security software
blocks your machine's
access to the network.
Some security software might block access without showing a security
alert dialog box even after successful installation.
To allow access, see the instructions for your security software or ask
the software manufacturer.
Wired/Wireless
Your Brother machine was
not assigned an available
IP address.
•
Confirm the IP address and the Subnet Mask.
Verify that both the IP addresses and Subnet Masks of your
computer and the Brother machine are correct and located on the
same network.
For more information about how to verify the IP address and the
Subnet Mask, ask your network administrator.
•
Windows
®
Confirm the IP address and the Subnet Mask using the Network
Connection Repair Tool.
•
Macintosh
Check your network devices using the ping command. For more
information on how to confirm your network settings, see
Related
Information
:
Check Network Devices Using the Ping Command
.
Wired/Wireless
The failed print job is still
in your computer's print
queue.
•
If the failed print job is still in your computer's print queue, delete it.
•
Otherwise, double-click the printer icon in the following folder and
cancel all documents:
Wired/Wireless
664
Summary of Contents for MFC-J2330DW
Page 12: ... Features Tables 3 7 93 4 mm Touch Panel models 5 ...
Page 25: ... Use the A3 Copy Shortcuts Error and Maintenance Messages 18 ...
Page 27: ...Related Information Touchscreen LCD Overview 20 ...
Page 30: ... Touchscreen LCD Overview Check the Ink Volume 23 ...
Page 32: ...Related Information Introduction to Your Brother Machine 25 ...
Page 37: ...Home Paper Handling Paper Handling Load Paper Load Documents 30 ...
Page 44: ... Choose the Right Print Media Change the Paper Size and Paper Type 37 ...
Page 173: ...Related Information Set up a Scan to Network Profile 166 ...
Page 189: ...Related Information Scan Using the Scan Button on Your Brother Machine 182 ...
Page 253: ... TWAIN Driver Settings Macintosh 246 ...
Page 278: ... Important Note 271 ...
Page 291: ...Related Information Send a Fax Fax Options 284 ...
Page 297: ... Set up Groups for Broadcasting Enter Text on Your Brother Machine 290 ...
Page 311: ... Telephone and Fax problems 304 ...
Page 326: ...Related Information Memory Receive Options 319 ...
Page 348: ...Related Information Store Fax Numbers 341 ...
Page 350: ... Store Address Book Numbers 343 ...
Page 375: ... Set the Machine to Power Off Automatically 368 ...
Page 376: ...Home Fax PC FAX PC FAX PC FAX for Windows PC FAX for Macintosh 369 ...
Page 431: ... Wi Fi Direct Network Configuration Overview 424 ...
Page 440: ...Related Information Configure Your Brother Machine for Email or I Fax 433 ...
Page 526: ...Related Information Set Up Brother Web Connect 519 ...
Page 530: ...Related Information Set Up Brother Web Connect 523 ...
Page 565: ...4 Press OK The machine scans the document Related Information NotePrint and NoteScan 558 ...
Page 675: ... My Brother Machine Cannot Print Scan or PC FAX Receive over the Network 668 ...
Page 691: ... Clean the Print Head from Your Brother Machine 684 ...
Page 814: ...UK Version 0 ...