Difficulties
Suggestions
See
Related Information
:
Print Settings (Windows
®
)
or
Print Options (Macintosh)
.
Make sure your ink cartridges are fresh. The following may cause ink to clog:
•
The expiration date written on the cartridge package has passed. (Genuine
Brother ink cartridges stay usable for up to two years if kept in their original
packaging.)
•
The ink cartridge has been in your machine for over six months.
•
The ink cartridge may not have been stored correctly before use.
Make sure you are using Genuine Brother Ink. Using non-Brother supplies may
affect the print quality, hardware performance, and machine reliability.
Make sure you are using one of the recommended types of paper.
See
Related Information
:
Acceptable Paper and Other Print Media
.
The recommended environment for your machine is between 68 °F and 91 °F
(20 °C and 33 °C).
White horizontal lines appear in
text or graphics.
Clean the print head.
See
Related Information
:
Clean the Print Head from Your Brother Machine
.
See
Related Information
:
Clean the Print Head from Your Computer (Windows
®
)
or
Clean the Print Head from Your Computer (Macintosh)
.
Make sure you are using Genuine Brother Ink.
Try using the recommended types of paper.
See
Related Information
:
Acceptable Paper and Other Print Media
.
To prolong print head life, provide the best ink cartridge economy and maintain
print quality, we do not recommend frequently unplugging the machine and/or
leaving the machine unplugged for extended periods of time. We recommend
using
to power down the machine. Using
allows minimal power to the
machine, resulting in periodic, but less frequent, cleaning of the print head.
The machine prints blank pages.
Check the print quality.
See
Related Information
:
Check the Print Quality
.
Make sure you are using Genuine Brother Ink.
To prolong print head life, provide the best ink cartridge economy and maintain
print quality, we do not recommend frequently unplugging the machine and/or
leaving the machine unplugged for extended periods of time. We recommend
using
to power down the machine. Using
allows minimal power to the
machine, resulting in periodic, but less frequent, cleaning of the print head.
Characters and lines are blurred.
Check the printing alignment.
See
Related Information
:
Check the Print Alignment from Your Brother Machine
.
Printed text or images are
skewed.
Make sure the paper is loaded correctly in the paper tray and the paper guides
are adjusted correctly.
See
Related Information
:
Load Paper
.
Make sure the Jam Clear Cover is closed correctly.
Smudge or stain at the top center
of the printed page.
Make sure the paper is not too thick or curled.
See
Related Information
:
Acceptable Paper and Other Print Media
.
Printing appears dirty or ink
seems to run.
Make sure you are using the recommended types of paper. Do not handle the
paper until the ink is dry.
See
Related Information
:
Acceptable Paper and Other Print Media
.
Make sure the printing surface is face down in the paper tray.
Make sure you are using Genuine Brother Ink.
442
Summary of Contents for MFC-J985W
Page 1: ...Online User s Guide MFC J985DW 2016 Brother Industries Ltd All rights reserved ...
Page 27: ...Home Paper Handling Paper Handling Load Paper Load Documents 21 ...
Page 43: ... Choose the Right Print Media Change the Paper Size and Paper Type 37 ...
Page 46: ... Paper Handling and Printing Problems 40 ...
Page 58: ... Load Envelopes in the Paper Tray Load Paper in the Manual Feed Slot 52 ...
Page 65: ... Copy a Document Error and Maintenance Messages Telephone and Fax problems Other Problems 59 ...
Page 67: ... Other Problems 61 ...
Page 69: ...Home Print Print Print from Your Computer Windows Print from Your Computer Macintosh 63 ...
Page 72: ... Print Settings Windows 66 ...
Page 92: ... Change the Default Print Settings Windows 86 ...
Page 109: ...Related Information Scan Using the Scan Button on Your Brother Machine 103 ...
Page 111: ...Related Information Scan Using the Scan Button on Your Brother Machine 105 ...
Page 116: ...Related Information Save Scanned Data to a Memory Card or USB Flash Drive 110 ...
Page 170: ...Related Information Scan from Your Computer Windows WIA Driver Settings Windows 164 ...
Page 201: ...Related Information Copy Page Layout Options for Copies 195 ...
Page 304: ...Home Fax PC FAX PC FAX PC FAX for Windows PC FAX for Macintosh 298 ...
Page 386: ...Home Security Security Lock the Machine Settings 380 ...
Page 395: ...Related Information Mobile Web Connect 389 ...
Page 410: ...Related Information ControlCenter4 Windows 404 ...
Page 425: ... Print Options Macintosh Paper Handling and Printing Problems 419 ...
Page 469: ... My Brother Machine Cannot Print Scan or PC FAX Receive over the Network 463 ...
Page 479: ...Related Information Clean Your Brother Machine Telephone and Fax problems Other Problems 473 ...
Page 482: ... Paper Handling and Printing Problems Clean the Print Head from Your Brother Machine 476 ...
Page 486: ...Related Information Clean Your Brother Machine 480 ...
Page 489: ...Related Information Clean Your Brother Machine Paper Handling and Printing Problems 483 ...
Page 506: ...Related Information Routine Maintenance Replace the Ink Cartridges 500 ...