Difficulties
Suggestions
If you are using photo paper, make sure the glossy side of the photo paper is
face down in the tray and you have set the correct paper type. If you are printing
a photo from your computer, set the Media Type in the printer driver.
Ink is smudged or wet when using
glossy photo paper.
Be sure to check the front and back of the paper. Place the glossy surface
(printing surface) face down.
See
Related Information
:
Change the Paper Size and Paper Type
.
If you use glossy photo paper, make sure the paper type setting is correct.
Stains appear on the reverse side
or at the bottom of the page.
Make sure the printer platen is not dirty with ink.
See
Related Information
:
Clean the Machine's Printer Platen
.
Make sure you are using Genuine Brother Ink.
Make sure you are using the paper support flap.
See
Related Information
:
Load Paper
.
Make sure the paper feed rollers are not dirty with ink.
See
Related Information
:
Clean the Paper Feed Rollers
.
The machine prints dense lines on
the page.
Windows
®
Select
Reverse Order
in the
Basic
tab of the printer driver.
The printouts are wrinkled.
•
Windows
®
In the printer driver, select the
Advanced
tab, click
Other Print Options
, and
then click
Advanced Color Settings
. Clear the
Bi-Directional Printing
check box.
•
Macintosh
In the printer driver, select
Print Settings
, click
Advanced
, select
Other Print
Options
, and clear the
Bi-Directional Printing
check box.
Make sure you are using Genuine Brother Ink.
Paper Handling Difficulties
Difficulties
Suggestions
The machine does not feed paper. Make sure the paper tray is pushed in all the way until it locks into place.
Make sure the Jam Clear Cover at the back of the machine is closed.
Return the photo bypass tray to the Normal printing position when you use cut
sheet paper.
See
Related Information
:
Load Photo or Photo L Paper in Photo Bypass Tray
.
If the machine's LCD displays a Paper Jam message and you still have a
problem, see
Related Information
:
Error and Maintenance Messages
.
If the paper tray is empty, load a new stack of paper into the paper tray.
If there is paper in the paper tray, make sure it is straight. If the paper is curled,
straighten it. Sometimes it is helpful to remove the paper, turn the stack over and
put it back in the paper tray.
Reduce the amount of paper in the paper tray, and then try again.
Clean the paper pick-up rollers.
See
Related Information
:
Clean the Paper Pick-up Rollers
.
Make sure that the paper is within specifications for the machine.
See
Related Information
:
Paper Weight and Thickness
.
Photo paper does not feed
correctly.
When you print on Brother Photo paper, load one extra sheet of the same photo
paper in the paper tray. An extra sheet has been included in the paper package
for this purpose.
Machine feeds multiple pages.
•
Make sure the paper is loaded correctly in the paper tray.
443
Summary of Contents for MFC-J985W
Page 1: ...Online User s Guide MFC J985DW 2016 Brother Industries Ltd All rights reserved ...
Page 27: ...Home Paper Handling Paper Handling Load Paper Load Documents 21 ...
Page 43: ... Choose the Right Print Media Change the Paper Size and Paper Type 37 ...
Page 46: ... Paper Handling and Printing Problems 40 ...
Page 58: ... Load Envelopes in the Paper Tray Load Paper in the Manual Feed Slot 52 ...
Page 65: ... Copy a Document Error and Maintenance Messages Telephone and Fax problems Other Problems 59 ...
Page 67: ... Other Problems 61 ...
Page 69: ...Home Print Print Print from Your Computer Windows Print from Your Computer Macintosh 63 ...
Page 72: ... Print Settings Windows 66 ...
Page 92: ... Change the Default Print Settings Windows 86 ...
Page 109: ...Related Information Scan Using the Scan Button on Your Brother Machine 103 ...
Page 111: ...Related Information Scan Using the Scan Button on Your Brother Machine 105 ...
Page 116: ...Related Information Save Scanned Data to a Memory Card or USB Flash Drive 110 ...
Page 170: ...Related Information Scan from Your Computer Windows WIA Driver Settings Windows 164 ...
Page 201: ...Related Information Copy Page Layout Options for Copies 195 ...
Page 304: ...Home Fax PC FAX PC FAX PC FAX for Windows PC FAX for Macintosh 298 ...
Page 386: ...Home Security Security Lock the Machine Settings 380 ...
Page 395: ...Related Information Mobile Web Connect 389 ...
Page 410: ...Related Information ControlCenter4 Windows 404 ...
Page 425: ... Print Options Macintosh Paper Handling and Printing Problems 419 ...
Page 469: ... My Brother Machine Cannot Print Scan or PC FAX Receive over the Network 463 ...
Page 479: ...Related Information Clean Your Brother Machine Telephone and Fax problems Other Problems 473 ...
Page 482: ... Paper Handling and Printing Problems Clean the Print Head from Your Brother Machine 476 ...
Page 486: ...Related Information Clean Your Brother Machine 480 ...
Page 489: ...Related Information Clean Your Brother Machine Paper Handling and Printing Problems 483 ...
Page 506: ...Related Information Routine Maintenance Replace the Ink Cartridges 500 ...