If You Are Having Difficulty with Your Machine
> I Want to
Check that My Network Devices are Working Correctly
I Want to Check that My Network Devices are Working Correctly
Check
Action
Interface
Check that your Brother
machine, access point/
router, or network hub is
turned on.
Check the following:
•
The power cord is connected correctly and the Brother machine is
turned on.
•
The access point/router or hub is turned on and its link button is
blinking.
•
All protective packaging has been removed from the machine.
•
The ink cartridges are installed correctly.
•
The Scanner Cover and the Jam Clear Cover are fully closed.
•
Paper is inserted correctly in the paper tray.
•
(For wired networks) A network cable is securely connected to the
Brother machine and to the router or hub.
Wired/Wireless
Check that you can
"ping" the Brother
machine from your
computer.
Ping the Brother machine from your computer using the IP address or
the node name in the Windows
®
command prompt or Macintosh
Terminal application:
ping
<ipaddress>
or
<nodename>
.
•
Successful: Your Brother machine is working correctly and
connected to the same network as your computer.
•
Unsuccessful: Your Brother machine is not connected to the same
network as your computer.
(Windows
®
)
Ask the network administrator and use the Network Connection Repair
Tool to fix the IP address and the subnet mask.
(Macintosh)
Confirm that the IP address and the Subnet Mask are set correctly.
Wired/Wireless
Check that your Brother
machine is connected to
the wireless network.
Print the WLAN Report to check the error code on the printed report.
Wireless
If you have checked and tried all of the above but you are still having problems, see the instructions supplied with
your wireless LAN access point/router to find the SSID and the Network Key information and set them correctly.
Related Information
•
•
Check Network Devices Using the Ping Command
•
Print the Network Configuration Report
•
•
Use the Network Connection Repair Tool (Windows
•
My Brother Machine Cannot Print, Scan, or PC-FAX Receive over the Network
•
Wireless LAN Report Error Codes
461
Summary of Contents for MFC-J985W
Page 1: ...Online User s Guide MFC J985DW 2016 Brother Industries Ltd All rights reserved ...
Page 27: ...Home Paper Handling Paper Handling Load Paper Load Documents 21 ...
Page 43: ... Choose the Right Print Media Change the Paper Size and Paper Type 37 ...
Page 46: ... Paper Handling and Printing Problems 40 ...
Page 58: ... Load Envelopes in the Paper Tray Load Paper in the Manual Feed Slot 52 ...
Page 65: ... Copy a Document Error and Maintenance Messages Telephone and Fax problems Other Problems 59 ...
Page 67: ... Other Problems 61 ...
Page 69: ...Home Print Print Print from Your Computer Windows Print from Your Computer Macintosh 63 ...
Page 72: ... Print Settings Windows 66 ...
Page 92: ... Change the Default Print Settings Windows 86 ...
Page 109: ...Related Information Scan Using the Scan Button on Your Brother Machine 103 ...
Page 111: ...Related Information Scan Using the Scan Button on Your Brother Machine 105 ...
Page 116: ...Related Information Save Scanned Data to a Memory Card or USB Flash Drive 110 ...
Page 170: ...Related Information Scan from Your Computer Windows WIA Driver Settings Windows 164 ...
Page 201: ...Related Information Copy Page Layout Options for Copies 195 ...
Page 304: ...Home Fax PC FAX PC FAX PC FAX for Windows PC FAX for Macintosh 298 ...
Page 386: ...Home Security Security Lock the Machine Settings 380 ...
Page 395: ...Related Information Mobile Web Connect 389 ...
Page 410: ...Related Information ControlCenter4 Windows 404 ...
Page 425: ... Print Options Macintosh Paper Handling and Printing Problems 419 ...
Page 469: ... My Brother Machine Cannot Print Scan or PC FAX Receive over the Network 463 ...
Page 479: ...Related Information Clean Your Brother Machine Telephone and Fax problems Other Problems 473 ...
Page 482: ... Paper Handling and Printing Problems Clean the Print Head from Your Brother Machine 476 ...
Page 486: ...Related Information Clean Your Brother Machine 480 ...
Page 489: ...Related Information Clean Your Brother Machine Paper Handling and Printing Problems 483 ...
Page 506: ...Related Information Routine Maintenance Replace the Ink Cartridges 500 ...