Error and Maintenance Messages
> Error Messages When Using the Brother
Web Connect Feature
Error Messages When Using the Brother Web Connect Feature
Your Brother machine displays an error message if an error occurs. The most common error messages are
shown in the following chart.
You can correct most errors yourself. If you need more tips, go to your model's
FAQs & Troubleshooting
page
on the Brother Solutions Center at
.
Connection Error
Error Messages
Cause
Action
Connection Error 02
Network is not connected.
Check that the machine is
connected to the network.
The machine is not connected to a
network.
•
Verify that the network connection
is good.
•
If the
Web
or
Apps
option was
pressed soon after the machine
was turned on, the network
connection may not have been
established yet. Wait and try
again.
Connection Error 03
Connection failed to server.
Check network settings.
•
Network or server settings are
incorrect.
•
There is a problem with the
network or server.
•
Confirm that network settings are
correct, or wait and try again later.
•
If the
Web
or
Apps
option was
pressed soon after the machine
was turned on, the network
connection may not have been
established yet. Wait and try
again.
Connection Error 07
Connection failed to server.
Set the correct Date&Time.
Date and time settings are incorrect.
Set the date and time correctly. Note
that if the machine's power cord is
disconnected, the date and time
settings may have reset to factory
settings.
Authentication Error
Error Messages
Cause
Action
Authentication Error 01
Incorrect PIN code. Enter
PIN correctly.
The PIN you entered to access the
account is incorrect. The PIN is the
four-digit number that was entered
when registering the account to the
machine.
Enter the correct PIN.
Authentication Error 02
Incorrect or expired ID, or
this temporary ID is already
used. Enter correctly or
reissue temporary ID.
Temporary ID is valid for 24
hours after it is issued.
The temporary ID that was entered is
incorrect.
Enter the correct temporary ID.
The temporary ID that was entered
has expired. A temporary ID is valid
for 24 hours.
Apply for Brother Web Connect
access again and receive a new
temporary ID, and then use the new
ID to register the account to the
machine.
Authentication Error 03
Display name has already
been registered. Enter
another display name.
The name you entered as the display
name has already been registered to
another service user.
Enter a different display name.
496
Summary of Contents for MFC-J995DW
Page 1: ...Online User s Guide MFC J995DW 2018 Brother Industries Ltd All rights reserved ...
Page 16: ... Near Field Communication NFC 9 ...
Page 27: ...Related Information Introduction to Your Brother Machine 20 ...
Page 28: ...Home Paper Handling Paper Handling Load Paper Load Documents 21 ...
Page 38: ...2 1 Related Information Load Paper in the Paper Tray 31 ...
Page 61: ... Copy a Document Error and Maintenance Messages Telephone and Fax Problems Other Problems 54 ...
Page 64: ...Home Print Print Print from Your Computer Windows Print from Your Computer Mac 57 ...
Page 98: ... Change the Print Setting Options When Having Printing Problems 91 ...
Page 173: ...Related Information Scan Using ControlCenter4 Advanced Mode Windows 166 ...
Page 180: ... WIA Driver Settings Windows 173 ...
Page 201: ...Related Information Copy 194 ...
Page 287: ...Home Fax PC FAX PC FAX PC FAX for Windows PC FAX for Mac 280 ...
Page 307: ...Related Information Receive Faxes Using PC FAX Receive Windows 300 ...
Page 367: ...Home Security Security Network Security Features 360 ...
Page 416: ...Related Information Configure an IPsec Template Using Web Based Management 409 ...
Page 442: ...Related Information Set Up Brother Web Connect 435 ...
Page 545: ... My Brother Machine Cannot Print Scan or PC FAX Receive over the Network 538 ...
Page 557: ... Telephone and Fax Problems Other Problems 550 ...
Page 560: ... Clean the Print Head from Your Brother Machine 553 ...
Page 566: ...Related Information Clean Your Brother Machine Paper Handling and Printing Problems 559 ...
Page 645: ...Home Appendix Appendix Specifications Enter Text on Your Brother Machine Brother Numbers 638 ...
Page 654: ...Related Information Appendix 647 ...
Page 655: ...Visit us on the World Wide Web www brother com USA CAN Version 0 ...