Difficulties
Suggestions
•
The expiration date written on the cartridge package has passed.
•
The ink cartridge may not have been stored correctly before use.
Make sure you are using Genuine Brother Ink. Using non-Brother supplies may
affect the print quality, hardware performance, and machine reliability.
Make sure you are using one of the recommended types of paper.
See
Related Information
:
Acceptable Paper and Other Print Media
.
The recommended environment for your machine is between 68 °F to 91 °F
(20 °C to 33 °C).
White lines appear in text or
graphics.
Clean the print head.
See
Related Information
:
Clean the Print Head from Your Brother Machine
.
See
Related Information
:
Clean the Print Head from Your Computer (Windows
®
)
or
Clean the Print Head from Your Computer (Mac)
.
Check and adjust the paper feed.
See
Related Information
:
Correct the Paper Feed to Clear Vertical Lines
.
Make sure you are using Genuine Brother Ink.
Try using the recommended types of paper.
See
Related Information
:
Acceptable Paper and Other Print Media
.
To prolong print head life, provide the best ink cartridge economy and maintain
print quality, we do not recommend frequently unplugging the machine and/or
leaving the machine unplugged for extended periods of time. We recommend
using
to power down the machine. Using
allows minimal power to the
machine, resulting in periodic, but less frequent, cleaning of the print head.
Dark lines appear at regular
intervals.
Check and adjust the paper feed.
See
Related Information
:
Correct the Paper Feed to Clear Vertical Lines
.
The machine prints blank pages.
Check the print quality.
See
Related Information
:
Check the Print Quality
.
Make sure you are using Genuine Brother Ink.
To prolong print head life, provide the best ink cartridge economy and maintain
print quality, we do not recommend frequently unplugging the machine and/or
leaving the machine unplugged for extended periods of time. We recommend
using
to power down the machine. Using
allows minimal power to the
machine, resulting in periodic, but less frequent, cleaning of the print head.
Characters and lines are blurred.
Check the printing alignment.
See
Related Information
:
Check the Print Alignment from Your Brother Machine
.
Change the print setting options.
See
Related Information
:
Change the Print Setting Options When Having Printing
Problems
.
Printed text or images are
skewed.
Make sure the paper is loaded correctly in the paper tray and the paper guides
are adjusted correctly.
See
Related Information
:
Load Paper
.
Make sure the Jam Clear Cover is closed correctly.
517
Summary of Contents for MFC-J995DW
Page 1: ...Online User s Guide MFC J995DW 2018 Brother Industries Ltd All rights reserved ...
Page 16: ... Near Field Communication NFC 9 ...
Page 27: ...Related Information Introduction to Your Brother Machine 20 ...
Page 28: ...Home Paper Handling Paper Handling Load Paper Load Documents 21 ...
Page 38: ...2 1 Related Information Load Paper in the Paper Tray 31 ...
Page 61: ... Copy a Document Error and Maintenance Messages Telephone and Fax Problems Other Problems 54 ...
Page 64: ...Home Print Print Print from Your Computer Windows Print from Your Computer Mac 57 ...
Page 98: ... Change the Print Setting Options When Having Printing Problems 91 ...
Page 173: ...Related Information Scan Using ControlCenter4 Advanced Mode Windows 166 ...
Page 180: ... WIA Driver Settings Windows 173 ...
Page 201: ...Related Information Copy 194 ...
Page 287: ...Home Fax PC FAX PC FAX PC FAX for Windows PC FAX for Mac 280 ...
Page 307: ...Related Information Receive Faxes Using PC FAX Receive Windows 300 ...
Page 367: ...Home Security Security Network Security Features 360 ...
Page 416: ...Related Information Configure an IPsec Template Using Web Based Management 409 ...
Page 442: ...Related Information Set Up Brother Web Connect 435 ...
Page 545: ... My Brother Machine Cannot Print Scan or PC FAX Receive over the Network 538 ...
Page 557: ... Telephone and Fax Problems Other Problems 550 ...
Page 560: ... Clean the Print Head from Your Brother Machine 553 ...
Page 566: ...Related Information Clean Your Brother Machine Paper Handling and Printing Problems 559 ...
Page 645: ...Home Appendix Appendix Specifications Enter Text on Your Brother Machine Brother Numbers 638 ...
Page 654: ...Related Information Appendix 647 ...
Page 655: ...Visit us on the World Wide Web www brother com USA CAN Version 0 ...