> Error and Maintenance Messages
Error and Maintenance Messages
As with any sophisticated office product, errors may occur and supply items may have to be replaced. If this
happens, your machine identifies the error or required routine maintenance and shows the appropriate message.
The most common error and maintenance messages are shown in the table.
You can correct most errors and perform routine maintenance yourself. If you need more tips, go to your model's
FAQs & Troubleshooting
page on the Brother Solutions Center at
•
If the touchscreen displays errors and your Android
™
device supports the NFC feature, touch your
device to the NFC symbol on the control panel to access the Brother Solutions Center and browse the
latest FAQs from your device. (Your mobile telephone provider's message and data rates may apply.)
Make sure the NFC settings of both your Brother machine and your Android
™
device are set to On.
•
Related Information
references are at the bottom of this page.
Error Message
Cause
Action
B&W Print Only
Replace ink.
One or more of the color ink cartridges
have reached the end of their lives.
You can use the machine in black & white
mode for approximately four weeks
depending on the number of pages you
print.
While this message appears on the
touchscreen, each operation works in the
following way:
•
Printing
If the media type is set to
Plain Paper
in the
Basic
tab, and
Grayscale
is
selected in the
Advanced
tab of the
printer driver, you can use the machine
as a black & white printer.
•
Copying
If the paper type is set to
Plain
Paper
, you can make copies in black
& white.
•
Faxing
If the paper type is set to
Plain
Paper
, the machine will receive and
print the faxes in black & white.
Replace the ink cartridges.
See
Related Information
:
Replace the Ink
Cartridges
.
Although the Cause column lists options
for using the machine after this error
appears, you may not be able to use the
machine until you replace the ink
cartridge(s) under the following
conditions:
•
If you unplug the machine or remove
the ink cartridge.
•
If you select the
Slow Drying Paper
option on the machine or in the printer
driver.
Cannot Detect
An ink cartridge is not installed correctly.
Take out the new ink cartridge and
reinstall it slowly and firmly until it locks
into place.
See
Related Information
:
Replace the Ink
Cartridges
.
If you are not using Genuine Brother ink,
the machine may not detect the ink
cartridge.
Use a new Genuine Brother Ink Cartridge.
If the error is not cleared, call Brother
Customer Service.
The wrong Brother model ink cartridge
was installed.
Check the model numbers of the ink
cartridges and install the correct ink
cartridges.
Cannot Detect Ink
Volume
If you are not using Genuine Brother ink,
the machine may not detect the ink
volume.
Use a new Genuine Brother Ink Cartridge.
If the error is not cleared, call Brother
Customer Service.
Comm.Error
Poor telephone line quality caused a
communication error.
Send the fax again or connect the
machine to another telephone line. If the
484
Summary of Contents for MFC-J995DW
Page 1: ...Online User s Guide MFC J995DW 2018 Brother Industries Ltd All rights reserved ...
Page 16: ... Near Field Communication NFC 9 ...
Page 27: ...Related Information Introduction to Your Brother Machine 20 ...
Page 28: ...Home Paper Handling Paper Handling Load Paper Load Documents 21 ...
Page 38: ...2 1 Related Information Load Paper in the Paper Tray 31 ...
Page 61: ... Copy a Document Error and Maintenance Messages Telephone and Fax Problems Other Problems 54 ...
Page 64: ...Home Print Print Print from Your Computer Windows Print from Your Computer Mac 57 ...
Page 98: ... Change the Print Setting Options When Having Printing Problems 91 ...
Page 173: ...Related Information Scan Using ControlCenter4 Advanced Mode Windows 166 ...
Page 180: ... WIA Driver Settings Windows 173 ...
Page 201: ...Related Information Copy 194 ...
Page 287: ...Home Fax PC FAX PC FAX PC FAX for Windows PC FAX for Mac 280 ...
Page 307: ...Related Information Receive Faxes Using PC FAX Receive Windows 300 ...
Page 367: ...Home Security Security Network Security Features 360 ...
Page 416: ...Related Information Configure an IPsec Template Using Web Based Management 409 ...
Page 442: ...Related Information Set Up Brother Web Connect 435 ...
Page 545: ... My Brother Machine Cannot Print Scan or PC FAX Receive over the Network 538 ...
Page 557: ... Telephone and Fax Problems Other Problems 550 ...
Page 560: ... Clean the Print Head from Your Brother Machine 553 ...
Page 566: ...Related Information Clean Your Brother Machine Paper Handling and Printing Problems 559 ...
Page 645: ...Home Appendix Appendix Specifications Enter Text on Your Brother Machine Brother Numbers 638 ...
Page 654: ...Related Information Appendix 647 ...
Page 655: ...Visit us on the World Wide Web www brother com USA CAN Version 0 ...