If You Are Having Difficulty with Your Machine
> Other Problems
Other Problems
Copying Difficulties
Difficulties
Suggestions
Cannot make a copy.
Contact your administrator to check your Secure Function Lock Settings.
Black lines or streaks appear in
copies.
A
Black lines on copies are typically caused by dirt or correction fluid on the glass
strip. Clean the glass strip, scanner glass, and the white bar and white plastic
above them.
See
Related Information
:
Clean the Scanner
.
Black marks or spots appear in
copies.
Black marks or spots on copies are typically caused by dirt or correction fluid on
the scanner glass. Clean the scanner glass and white plastic above it.
See
Related Information
:
Clean the Scanner
.
Copies are blank.
Make sure you are loading the document correctly.
See
Related Information
:
Load Documents in the Automatic Document Feeder
(ADF)
.
See
Related Information
:
Load Documents on the Scanner Glass
.
Poor copy results when using the
ADF.
Try using the scanner glass.
See
Related Information
:
Load Documents on the Scanner Glass
.
Fit to Page does not work
correctly.
Make sure the document is not skewed on the scanner glass. Reposition the
document and try again.
Smudge or stain on the reverse
side of the page when using the
automatic 2-sided copy feature.
Change the print setting options.
See
Related Information
:
Change the Print Setting Options When Having Printing
Problems
.
Scanning Difficulties
Difficulties
Suggestions
TWAIN or WIA errors appear
when starting to scan.
(Windows
®
)
Make sure the Brother TWAIN or WIA driver is selected as the primary source in
your scanning application. For example, in Nuance
™
PaperPort
™
14SE, click
Desktop
>
Scan Settings
>
Select
to choose the Brother TWAIN/WIA driver.
OCR does not work.
Try increasing the scanning resolution.
Poor scanning results when using
the ADF. (Black lines appear in
the scanned data.)
Clean the white bar and the glass strip underneath it.
See
Related Information
:
Clean the Scanner
.
Try using the scanner glass.
See
Related Information
:
Load Documents on the Scanner Glass
.
PhotoCapture Center Difficulties
Difficulties
Suggestions
Removable Disk does not work
correctly.
Make sure the Removable Disk function is set to on.
If the problem continues, make the following steps:
1. Take out the memory card or USB Flash drive and put it back in again.
2. If you have tried “Eject” from within Windows
®
, take out the memory card or
USB Flash drive before you continue.
527
Summary of Contents for MFC-J995DW
Page 1: ...Online User s Guide MFC J995DW 2018 Brother Industries Ltd All rights reserved ...
Page 16: ... Near Field Communication NFC 9 ...
Page 27: ...Related Information Introduction to Your Brother Machine 20 ...
Page 28: ...Home Paper Handling Paper Handling Load Paper Load Documents 21 ...
Page 38: ...2 1 Related Information Load Paper in the Paper Tray 31 ...
Page 61: ... Copy a Document Error and Maintenance Messages Telephone and Fax Problems Other Problems 54 ...
Page 64: ...Home Print Print Print from Your Computer Windows Print from Your Computer Mac 57 ...
Page 98: ... Change the Print Setting Options When Having Printing Problems 91 ...
Page 173: ...Related Information Scan Using ControlCenter4 Advanced Mode Windows 166 ...
Page 180: ... WIA Driver Settings Windows 173 ...
Page 201: ...Related Information Copy 194 ...
Page 287: ...Home Fax PC FAX PC FAX PC FAX for Windows PC FAX for Mac 280 ...
Page 307: ...Related Information Receive Faxes Using PC FAX Receive Windows 300 ...
Page 367: ...Home Security Security Network Security Features 360 ...
Page 416: ...Related Information Configure an IPsec Template Using Web Based Management 409 ...
Page 442: ...Related Information Set Up Brother Web Connect 435 ...
Page 545: ... My Brother Machine Cannot Print Scan or PC FAX Receive over the Network 538 ...
Page 557: ... Telephone and Fax Problems Other Problems 550 ...
Page 560: ... Clean the Print Head from Your Brother Machine 553 ...
Page 566: ...Related Information Clean Your Brother Machine Paper Handling and Printing Problems 559 ...
Page 645: ...Home Appendix Appendix Specifications Enter Text on Your Brother Machine Brother Numbers 638 ...
Page 654: ...Related Information Appendix 647 ...
Page 655: ...Visit us on the World Wide Web www brother com USA CAN Version 0 ...