Troubleshooting
141
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If you are having difficulty with your machine
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IMPORTANT
• For technical help, you must call Brother customer service or your local Brother dealer.
• If you think there is a problem with your machine, check the chart below and follow the
troubleshooting tips. You can correct most problems yourself.
• If you need additional help, the Brother Solutions Center offers the latest FAQs and
troubleshooting tips.
Visit http://solutions.brother.com/.
Printing difficulties
Difficulty
Suggestions
No printout.
Check that the correct printer driver has been installed and selected.
Check to see if the Touchscreen is showing an error message (see
Check the machine is online:
(Windows® 7 and Windows Server® 2008 R2)
Click the
(
Start
) button >
Devices and Printers
. Right
-
click
Brother
MFC-XXXX Printer
and click
See what's printing
. Click
Printer
in the menu bar.
Make sure
Use Printer Offline
is cleared.
(Windows Vista
®
and Windows Server
®
2008)
Click the
(
Start
) button >
Control Panel
>
Hardware and Sound
>
Printers
.
Right-click
Brother MFC-XXXX Printer
. Make sure
Use Printer Online
is not
listed. If it is listed, click this option to set the driver Online.
(Windows
®
XP and Windows Server
®
2003)
Click the
Start
button >
Printers and Faxes
. Right-click
Brother MFC-XXXX
Printer
. Make sure
Use Printer Online
is not listed. If it is listed, click this option
to set the driver Online.
(Windows
®
8 and Windows Server
®
2012)
Move your mouse to the lower right corner of your desktop. When the menu bar
appears, click
Settings
>
Control Panel
. In the
Hardware and Sound
(Hardware) group, click
View devices and printers
. Right-click the
Brother
MFC-XXXX Printer
>
See what’s printing
. If printer driver options appear, select
your printer driver. Click
Printer
in the menu bar and make sure that
Use Printer
Offline
is not selected.
(Windows Server
®
2012 R2)
Click
Control Panel
on the
Start
screen. In the
Hardware
group, click
View
devices and printers
. Right-click the
Brother MFC-XXXX Printer
>
See what’s
printing
. If printer driver options appear, select your printer driver. Click
Printer
in
the menu bar and make sure that
Use Printer Offline
is not selected.
Contact your administrator to check your Secure Function Lock settings.
The machine is not printing or has
stopped printing.
Press .
The machine will cancel the print job and clear it from the memory. The printout
may be incomplete.