Troubleshooting
145
B
Cannot receive a fax.
(continued)
If you are using a telephone answering machine (
External TAD
mode) on the
same line as the Brother machine, make sure your answering machine is set up
correctly (see
1
Connect the external TAD as shown in the illustration, see page 51.
2
Set your answering machine to answer in one or two rings.
3
Record the outgoing message on your answering machine.
Record five seconds of silence at the beginning of your outgoing
message.
Limit your speaking to 20 seconds.
End your outgoing message with your Remote Activation Code for people
sending manual faxes. For example:
“
After the beep, leave a message or
press
l
51
and Start to send a fax.
”
4
Set your answering machine to answer calls.
5
Set your Brother machine
’
s Receive Mode to
External TAD
(see
Make sure your Brother machine
’
s Fax Detect feature is turned On. Fax Detect is
a feature that allows you to receive a fax even if you have answered the call on an
external or extension telephone (see
If you often get transmission errors due to possible interference on the telephone
line, try changing the Compatibility setting to
Basic(for VoIP)
(see
Contact your administrator to check your Secure Function Lock Settings.
Sending faxes
Difficulty
Suggestions
Cannot send a fax.
Check all line cord connections. Make sure the telephone line cord is plugged
directly into the telephone wall socket and the LINE socket of the machine.
Make sure you pressed
Fax
and the machine is in Fax mode (see
Print the Transmission Verification Report and check for an error (see Advanced
User's Guide).
Contact your administrator to check your Secure Function Lock Settings.
Ask the other party to check that the receiving machine has paper.
Poor sending quality.
Try changing your resolution to
Fine
or
S.Fine
. Make a copy to check your
machine’s scanner operation. If the copy quality is not good, clean the scanner
(see
Receiving Faxes (continued)
Difficulty
Suggestions
