Brother P-touch PT-D400, User Manual

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What to do when...

TROUBLESHOOTING
What to do when...

Problem

Solution

The screen ‘locks’, 

or the P-touch 

labeler does not 

respond normally.

• Refer to “Resetting the P-touch Labeler” on page 26 

and reset the internal memory to the initial settings. If 

resetting the P-touch labeler does not solve the 

problem, disconnect the AC adapter and remove the 

batteries for more than 10 minutes.

The display 

remains blank after 

turning on the 

power.

• Check that the batteries are correctly installed and that 

the AC adapter designed exclusively for your P-touch 

labeler is correctly connected. Check that the 

rechargeable battery is fully charged.

The LCD messages 

are displayed in a 

foreign language.

• Refer to “Setting Unit and Language” on page 9 to 

select your desired language.

The label is not 

printed after 

pressing the Print 

key.

• Check that text has been entered and that the tape 

cassette is installed correctly with sufficient tape 

remaining.

• If the tape is bent, cut off the bent section and thread the 

tape through the tape exit slot.

• If the tape is jammed, remove the tape cassette and 

then pull out the jammed tape and cut it. Check that the 

end of the tape passes through the tape guide before 

reinstalling the tape cassette.

The label is not 

printed correctly.

• Remove the tape cassette and reinstall it, pressing it 

firmly until it clicks into place.

• If the print head is dirty, clean it with a cotton swab or 

optional print head cleaning cassette (TZe-CL4).

The ink ribbon is 

separated from the 

ink roller.

• If the ink ribbon is broken, 

replace the tape cassette. If not, 

leave the tape uncut and remove 

the tape cassette, then wind the 

loose ink ribbon onto the spool as 

shown in the figure.

The P-touch labeler 

stops while 

printing a label.

• Replace the tape cassette if striped tape is visible, as 

this indicates that you have reached the end of the tape.

• Replace all batteries or connect the AC adapter directly 

to the P-touch labeler.

Label files saved 

previously are now 

empty.

• All files stored in the internal memory are deleted if the 

batteries are weak or the AC adapter was disconnected.

A tape jam which 

cannot be cleared 

keeps occurring.

• Please contact Brother customer service.

Spool