Brother PT-9500PC - P-Touch 9500pc B/W Thermal Transfer Printer Service Manual Download

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Error Messages

(Displayed in Monitor)

Advices

(Deal with it in accordance with the thing of the following advice. )

Communication error between
PC and P-touch.

The P-touch Monitor sends a
status request to the P-touch,
and if status information is not
received from the P-touch
within a set time, it assumes
that a communication error
has occurred.

Check for the following.

For a serial port connection:
1. The enclosed interface cable should correctly connect the

P-touch to the PC. Some commercially available RS-232C
cables do not have the correct connectors. This type of cable
can be used if it is connected to a modem, but it will not work
correctly with the P-touch. In addition, the P-touch and PC must
be directly connected to each other. Using an extension cable
may cause a transmission error.

2. Another application or driver should not use the serial port that

the P-touch is connected to. If a Microsoft Exchange modem is
using the same port as the P-touch, the P-touch will not operate.
If the port for the Exchange modem cannot be changed, do not
try receiving mail. Otherwise, specify a different port such as one
using infrared connection software or the LPT2 port. Be careful
with pre-installed fax/modem boards, since some select COM1
for the fax.

3. The P-touch should be turned on. If a transmission error occurs

with the P-touch, turn it off, and then on again.

4. The baud rates of the PC and the P-touch must be the same.

Start up the PT-9500PC utility, and then set the baud rate.
Delete the current print job before starting up the the PT-9500PC
utility.

For a USB connection:
1. Check that the P-touch is connected to your computer with the

USB interface cable (that comes with the P-touch). Also check
the cable for weak connection.

2. Make sure that the P-touch is turned on. If any communications

error has occurred, turn the P-touch off and then on.

For Windows 98/98SE/Me:
1. If more than one P-touch is connected to your computer via the

USB interface, then you need to choose the correct printer port
specifying the model name and serial number (e.g., “PTUSB (PT-
9500PC-xxxxxxxxx):”), instead of the default printer port
“PTUSB:.” Where, xxxxxxxxx is a serial number.

Note: More than one P-touch may be connected to your computer,

but only one P-touch may print at one time.

Communication error in
P-touch.

Start up the PT-9500PC utility, and then set the baud rate. Delete
the current print job before starting up the PT-9500PC utility.

Transmission settings
incorrect.
A communication error occurs
within the P-touch due to an
over-run error, a
communication buffer full
error, etc.

Start up the PT-9500PC utility, and then set the baud rate. Delete
the current print job before starting up the PT-9500PC utility.

Not enough memory to print
document.

Wait until any other application(s) is finished and then try to print
again.

Not enough disk space to
spool document.

Ensure sufficient disk space.