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If the machine stops operating correctly, check the following possible problems as well as the FAQ on the Brother Solutions Center
(http://s.brother/cpoac/) before requesting service. If the problem persists, contact Brother Customer Service or Brother authorized
service center. An asterisk (*) listed as a reference page indicates the Operation Manual for the cutting machine. For wireless network
troubleshooting, refer to the Wireless Network Setup Guide for the cutting machine.
Material
* For details, refer to the Operation Manual for the cutting machine.
Troubleshooting
Symptom
Possible cause (or result)
Solution
Reference
The material cannot be inserted.
When the material was inserted, it was not
placed under the feed rollers.
Insert the material so that it is placed under the
left and right feed rollers.
was not used to insert the material.
Lightly insert the material into the feed slot, and
then press
.
The feed roller is not correctly positioned.
Adjust the position of the feed roller.
The shaft is unlocked.
Lock the shaft.
“Roll Feeder” was not selected in the home
screen.
Select “Roll Feeder” in the home screen.
The material is not fed in
straight.
The end of the material is not evenly
trimmed.
Evenly trim the end of the material.
The material was inserted into the feed slot
at an angle.
Align the left edge of the material with the rolled
material guide, and then insert the material
straight into the feed slot.
The material is not appropriately secured by
the guide plates.
Firmly secure the material with the guide plates.
The rear tray is not pulled out.
Pull out the rear tray.
*
The feed roller is not correctly positioned.
Adjust the position of the feed roller.
The material cannot be fed.
There is an obstruction around the slot of
the machine.
Maintain space around the slot of the machine so
that the material can be fed out.
—
The machine is installed on a surface that is
not level.
Place the machine on a level, even surface.
—
The material cannot be fed out.
The material to be cut is jammed in the
feeding mechanism in the machine.
Remove any jammed material according to the
procedures in “When Material Has Become
Jammed in the Machine” on page 30.
After cutting off the material, the material
being fed out was too short and remained in
the machine.
Remove any material that could not be fed out
and stayed in the machine.
The material became jammed.
The material was not fed straight.
Remove any jammed material according to the
procedures in “When Material Has Become
Jammed in the Machine” on page 30. After evenly
trimming the end of the material, feed the material
in straight.
The material moves to an
unintended position.
- The cutting start position was
unintentionally changed.
- The appropriate operation was not
selected after the pattern was cut.
Change the cutting start position to move the
material to the desired position. Press
in the
operation panel to feed out the material toward
you.
Summary of Contents for ScanNCut DX
Page 1: ...Roll Feeder ...
Page 38: ...English Version A ...