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The following table lists some of the messages that may appear while the machine is operating as well as their corresponding
solutions.
Perform the necessary operation according to the instructions in the message or the solution described here. If the problem persists,
contact Brother Customer Service or Brother authorized service center.

Cutting Machine Error Messages

CanvasWorkspace Error Messages

Error Messages

Error message (cutting machine)

Cause/solution

The data cannot be read.
Select [Roll Feeder] from home screen to use this data.

The procedure for retrieving roll feeder data was incorrectly performed.
Follow the correct procedure to retrieve data. (page 15)

Rolled material is not loaded.

Press

in the operation panel to load a rolled material.

Material has not been inserted.
After inserting the material, touch the “Start” key. (page 14)

Rolled material is not loaded correctly.
The rolled material will unload.

Material was not fed correctly while cutting/drawing.
Align the left edge of the material with the rolled material guide, and then
insert the material straight into the feed slot. (page 14)

The feeder release lever is released.
Lock the feeder release lever.

The feeder release lever (on the right side of the machine) remained
pulled down toward you.
Push the feeder release lever back up to lock the shaft, and then press

to feed in the material. (page 10)

Cannot read the data.
Get the PIN code again and register to the machine.

- This message appears when you try to transfer data with a machine

different than the one registered with CanvasWorkspace.

- The registration of your machine has been canceled from

CanvasWorkspace. Register the machine again.

Cannot save the data.
Get the PIN code again and register to the machine.

The data cannot be deleted.

The USB flash drive being used may not be usable with this machine. If
removing the USB flash drive and performing the operation again causes
the message to appear again, replace the USB flash drive.
For information on USB flash drives compatible with this machine, visit
our website (http://s.brother/cpoac/).

The data cannot be read.

Error message (CanvasWorkspace)

Cause/solution

Operation not allowed. The grouping of objects already includes 3 levels
of grouped objects. (E93001)

Three layers are already grouped when the weeding box is being
applied.
The weeding box will be grouped together with the original object. Since
more than three layers cannot be grouped, ungroup the object to which
the weeding box will be applied, and then apply the weeding box.

The entered size may be smaller than the selected object. Would you like
to place it as is? (N93001)

When a weeding box is being applied, the size specified for it is smaller
than the size of the original object.
Since the cutting lines for the weeding box will overlap those for the
original object, specify a weeding box size larger than the size of the
selected object.

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Summary of Contents for ScanNCut DX

Page 1: ...Roll Feeder ...

Page 2: ...utting 15 Retrieving Data on the Machine 15 Cutting 16 Trial Cutting 18 Trial Feeding 20 Changing the Cutting Start Position 21 Continuous Cutting 22 Removing the Roll Feeder To Feed Using a Mat 23 Consumables Maintenance 25 Replacement Criteria 25 Replacing the Trimmer Blade 25 Cleaning the Trimmer Blade 27 Troubleshooting 28 When Material Has Become Jammed in the Machine 30 Error Messages 32 Cut...

Page 3: ...cannot be used with any model other than the ScanNCut DX In order to use the roll feeder function the dedicated application CanvasWorkspace PC Version must be installed on your computer Only rolled material with a width of 305 mm 12 can be used The contents of this document are subject to change without notice The screens in this manual are for illustration purposes only and may differ from the ac...

Page 4: ...on Activating the Roll Feeder Function a Start up CanvasWorkspace on a computer b In CanvasWorkspace select Account Settings from the Help menu c Click Premium Function Activation d Type in the activation code on the included activation code card and then click Activate A connection to the Internet is required for activation The uppercase letters O and I are not used in the activation code The act...

Page 5: ...oard orientation Portrait Landscape Preparation of the format is finished Memo The orientation of the data does not change automatically if the orientation of the artboard was changed Even if data is created in the landscape orientation it will be changed to the portrait orientation when exported as cutting data FCM file For details on cutting data see Exporting Data as FCM File on page 7 The size...

Page 6: ...y cut out with a certain amount of space between them After creating the cutting data export it or transfer it to the cutting machine For details on exporting data to a computer or USB flash drive as an FCM file which can be retrieved on a cutting machine see Exporting Data as FCM File on page 7 For details on transferring the data to the machine see Sending Data to the Machine on page 8 Weeding B...

Page 7: ...el b Select the pattern and then click Weeding Box The Create Weeding Box dialog box appears c Select how to specify the size of the weeding box Specify the Spacing from the Selected Object Specify the values and then click OK Specify the Rectangle Size Specify the values and then click OK ...

Page 8: ...asWorkspace to a cutting machine see Sending Data to the Machine on page 8 Saving to a USB Flash Drive a Plug the USB flash drive into a USB port on the computer b In CanvasWorkspace select Export FCM File from the File menu Note In order to export data for a roll feeder Rolled Material must have been selected under Artboard Size when the data was edited Before exporting the data recheck this sett...

Page 9: ...n sent to the machine confirm the details and then click OK Note In order to transfer data for a roll feeder Rolled Material must have been selected under Artboard Size when the data was edited Before transferring the data recheck this setting For details see Creating Data on page 4 Transferring Via Wireless Network Connection A connection to the Internet is required The machine must be connected ...

Page 10: ...er to confirm the instructions for installing the roll feeder c Pull the feeder release lever on the right side of the machine toward you a Feeder release lever Only the right side of the shaft is raised and the shaft is unlocked d Grab the feed roller and feed roller lock dial and then while holding the feed roller in place rotate the feed roller lock dial toward the back to the unlock position T...

Page 11: ... to firmly secure it to the shaft Make sure that the base attachment is secure against the front tray cover Installing the Roll Holder a Place the roll holder down so that its hooks fit into the holes in the front tray cover a Hooks on roll holder b Holes in front tray cover b Flip up the guide plate on each side of the roll holder a Guide plate Loading Material Into the Roll Feeder a Insert the m...

Page 12: ... of the roll After aligning the left edge of the material adjust the guide plate a Gap of about 2 to 3 mm Checking the End of the Material Make sure that the end of the material is evenly trimmed to meet all of the following conditions a It must be straight b The left and right edges of the material must be parallel If the material does not meet both 1 and 2 of the conditions described above it ma...

Page 13: ... Material on page 14 When not aligned The end of the material is not perfectly aligned The end of the material must be evenly trimmed a Rolled material guide b Guide channel c Material For details see Evenly Trimming the End of the Material on page 12 Evenly Trimming the End of the Material a Pull the end of the material until it extends past the guide channel a Guide channel b Remove the trimmer ...

Page 14: ...own gently a Rolled material guide b Trimmer c Trimmer blade Note If the material does not cut easily If cutting does not start smoothly for example if the material catches on the blade instead of sliding the blade with excessive force refer to the following and try again Sliding the trimmer blade with excessive force may cause damage If the material is not very pliable firmly press the trimmer do...

Page 15: ...ollers so that the material does not shift press in the operation panel a Rolled material guide b Feed rollers When the material is fed into position preparation of the roll feeder is completed At this time make sure that the left and right feed rollers completely pass over the material Memo If the material becomes jammed remove any jammed material For details see When Material Has Become Jammed i...

Page 16: ...ata to be retrieved and then select the desired pattern a Retrieve from a USB flash drive If there are folders on the USB flash drive touch a folder to display the list of patterns that it contains If there are many folders or patterns touch the arrows keys in the screen to scroll up or down Memo It may take some time for the USB flash drive to be detected Wait 5 to 6 seconds after inserting the U...

Page 17: ... additional space will not be included in the cutting data Cutting Make sure that the auto blade holder has been installed in the carriage of the machine For details on the blade holder that can be used see Blades That Can Be Used on page 36 a Raise the scanner lever on the left side of the machine to 2 b Select Cut in the preview screen Touch to confirm the instructions for installing the roll fe...

Page 18: ...lign the holes in the trimmer with the pins in the base attachment a Hole in trimmer b Pin on base attachment i Firmly press the trimmer down on the right side of the material While holding them in place slide the trimmer blade from right to left to cut off the material Slide the trimmer blade while pressing down gently This will create a cut leaving a 10 mm 0 4 margin at the bottom of the pattern...

Page 19: ...ragging it in the screen a Change the pattern arrangement Touch to make adjustments in the editing screen when changing the arrangement of the pattern If changes are applied to the pattern arrangement the pattern will be automatically arranged in the same location the next time trial cutting is performed b Touch to adjust the pattern shape and size If changes are applied to the pattern shape and s...

Page 20: ...ial is cut cleanly and the backing paper is not cut Memo The hook of the spatula and hook set CASPHK 1 is useful for peeling off the half cut material from the backing paper or backing film To purchase the spatula and hook set CASPHK 1 contact the retailer where this product was purchased Changing the Cut Pressure Setting The appropriate cutting pressure for half cuts is automatically set however ...

Page 21: ...n In order to check that the material can be fed without any problem do not leave the machine during trial feeding Memo If the remaining length of material will be too short remove the tape attaching the end of the material to the paper core provided there is one a Make sure that the scanner lever on the left side of the machine is raised to 2 For details see Cutting on page 16 b Touch in the cutt...

Page 22: ...url in the material and then load it again Changing the Cutting Start Position The cutting start position can be moved up or down in the feeding direction to the desired location a To change the cutting start position touch b Touch or for the direction in which you want to move the material Forward The material is fed toward the back of the machine Backward The material is fed toward the front of ...

Page 23: ...ge of the last pattern that was cut Memo To change the cutting start position see Changing the Cutting Start Position on page 21 The cutting start position can also be adjusted by adding space at the beginning of the cutting data while it is being created For details see Creating Cutting Data on page 5 Continuing To Cut With a Different Pattern a Touch Continue to cut The preview screen appears b ...

Page 24: ...oller lock dial toward the back to the unlock position The feed roller can be slid a Feed roller b Feed roller lock dial d Slide the feed roller from to a Feed roller e Grab the feed roller and feed roller lock dial and then while holding the feed roller in place rotate the feed roller lock dial toward you to the lock position The feed roller is locked in place a Feed roller b Feed roller lock dia...

Page 25: ...down the left and right guide plates on the roll holder a Guide plate j Lift up the roll holder to remove the hooks on the roll holder from the holes in the front cover a Hooks on roll holder b Holes in front tray cover k Stack the base attachment roll holder and trimmer to store them When carrying the roll holder firmly support it from the bottom with both hands a Base attachment b Roll holder c ...

Page 26: ...cutting pressure is set higher than necessary the blade may be chipped For details on replacing the blade or cleaning the holder refer to the Operation Manual for the cutting machine Trimmer Blade Replace when the cuts in the material become rough or the material cannot be cleanly cut off the cutting edge becomes dull the blade is chipped Memo Do not disassemble the trimmer blade Replacing the Tri...

Page 27: ... downward so that the trimmer blade can be installed onto the trimmer a Stopper b Hold the trimmer blade as shown below and then fit the tab on the right side onto the rail of the trimmer a Tab on trimmer blade b Rail c Fit the tab on the left side onto the rail of the trimmer a Tab on trimmer blade b Rail d Slide the trimmer blade to the right end 1 1 2 1 2 ...

Page 28: ... blade Memo Do not disassemble the trimmer blade a Remove the trimmer blade from the trimmer For details refer to the procedure in Removing the Trimmer Blade on page 25 b Using a commercially available brush clean off debris lint and dust c Install the trimmer blade onto the trimmer For details refer to the procedure in Installing the Trimmer Blade on page 26 ...

Page 29: ... then insert the material straight into the feed slot page 14 The material is not appropriately secured by the guide plates Firmly secure the material with the guide plates page 11 The rear tray is not pulled out Pull out the rear tray The feed roller is not correctly positioned Adjust the position of the feed roller page 9 The material cannot be fed There is an obstruction around the slot of the ...

Page 30: ...compatible with this machine Replace the material with one compatible with this machine page 33 page 34 The cutting pressure Cut Pressure Half Cut is incorrect Adjust the setting for Cut Pressure Half Cut in the settings screen page 19 Lint or dust has accumulated in the holder Clean the holder There are deep cuts completely through the backing paper of the material The cutting pressure Cut Pressu...

Page 31: ...owly pull out the material Otherwise internal machine parts may be damaged Note If material gets under the carriage and cannot be removed make sure that the machine is turned off remove the holder from the carriage and then slowly move the carriage by hand to remove the material f Return the feeder release lever on the right side of the machine to its original position a Feeder release lever Only ...

Page 32: ... off the machine b Unplug the power cord from the electrical outlet c Completely remove the rear tray from the machine For details on removing the rear tray refer to the Operation Manual for the cutting machine d Remove any jammed material a Jammed material e Install the rear tray onto the machine For details on installing the rear tray refer to the Operation Manual for the cutting machine f Inser...

Page 33: ...feed in the material page 10 Cannot read the data Get the PIN code again and register to the machine This message appears when you try to transfer data with a machine different than the one registered with CanvasWorkspace The registration of your machine has been canceled from CanvasWorkspace Register the machine again Cannot save the data Get the PIN code again and register to the machine The dat...

Page 34: ...l leaving the backing layer such as backing paper or backing film uncut Therefore only materials that can be half cut can be cut with a cutting machine equipped with the roll feeder Materials without a backing layer thermal paper rolled sketch paper etc cannot be cut with this attachment Instead of using the roll feeder attach these types of materials to the mat to cut them Roll Feeder Attachment ...

Page 35: ...sfer material Applying the Iron On Transfer Material to the Surface 1 When loading a roll of iron on transfer sheet material into a cutting machine installed with the roll feeder make sure that the material is correctly oriented page 35 2 First check that an iron on transfer can be applied to the target surface 3 The heat transfer conditions temperature pressing time etc differ depending on the ma...

Page 36: ...rter we recommend you use our 12 24 305 mm 610 mm optional cutting mat If the rolled material is longer than 610 mm 24 cut into 610 mm 24 long or shorter then use our 12 24 305 mm 610 mm optional cutting mat When the end of the material curls upward it will not feed correctly a Rolled with the backing paper backing film on the outside When the end of the material is flat or curls downward it will ...

Page 37: ...hen using the roll feeder use the auto blade holder and the auto blade When using the auto blade holder and auto blade perform trial cutting with the same material to be used in your project to check that the material can be cleanly cut If automatic half cutting is not performed correctly the cutting pressure can be manually adjusted For details on adjusting the cutting pressure see Changing the C...

Page 38: ...English Version A ...

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