TROUBLESHOOTING
PROBLEM
CAUSE
SOLUTION
Unit won't
light using
the igniter
pin
Igniter pin and burner are wet
Dry off with a soft cloth.
Igniter battery is incorrectly inserted
Check which direction the battery is inserted.
Igniter pin is broken
Contact CTM International for a
replacement part.
Electrode wire is loose
or disconnected.
Reconnect wire to the igniter box located
inside the table behind the igniter box.
Electrode wire is shorting
between valve and igniter pin
Contact CTM International
for a replacement part.
Burner won't light
while using a match
No gas flow
Check that the gas tank isn't empty.
Burner ports are clogged
Turn all gas flow connections off. Insert an
opened paper clip (or similar item) into each
of the burner ports to clear them out.
Unit emits a lot of
black smoke
Flame is obstructed at burner ports
Check that all burner ports are free of
any small lava rocks/pumice stone/
Glass
Sudden drop
in gas flow
No gas flow
Check that the gas tank isn't empty.
Excess flow safety valve
has been activated
Turn the control knob to the 'off' position.
Close the tank valve and disconnect propane
gas tank. Turn the control knob to 'high'; wait
1 minute. Turn the control knob back to the
'off' position. Reconnect propane gas tank.
Light the fire unit as indicated in the 'To Light'
section of this manual.
Flame blows
out easily
High or gusting winds
Increase flame to 'high'.
No gas flow
Check that the gas tank isn't empty.
Excess flow safety valve
has been activated
See 'sudden drop in gas flow' above.
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