Diverse 4010 Executive ~ 9th Edition ~ 17th July ~ 3662
54
Help
Try these solutions to the most common problems.
Problem
Possible cause
Solution
Handset not registering.
The base is not powered.
Make sure that the power supply
There are no batteries in the
is plugged in at the base and
handset.
switched on. Make sure that the
rechargeable batteries (included)
are fitted in the handset correctly.
Switch the handset off and then
back on again, place the handset
on to the base again and leave
for approx. 1 minute to try
registering again.
You have forgotten your base
You have changed the PIN.
Try entering the default PIN (0000).
station PIN number.
If you have changed the PIN and
cannot remember the number you
will need to contact the BT Diverse
Helpline on 08457 908070.
No display
The handset is switched off.
Hold down
RED PHONE
for
1 second.
Charge or replace the batteries.
Nothing happens when you
Keyguard may be switched on.
Hold down the
#
button for
press any button.
1 second.
No connection between
Are you out of range of the
Move closer to the base station.
handset and base station.
base station.
Handset is not registered.
Register the handset
.
Base station is not switched on.
Check the mains power is
connected correctly
.
Handset on the base does
Is another handset using the
Maximum charging power is only
not charge.
line for a long time?
possible when no calls are being made.
Is the handset placed on the
Make sure that the handset is
base properly?
placed on the base or in the
charger correctly. You will hear
a confirmation tone.
Are the batteries in correctly?
Check that you have put the batteries
in the right way, you will hear a
confirmation tone.
HELP
